Eigen Network Outage
Incident Lifecycle
Incident Timeline
Monitoring
Multiple confirmed cases of devices coming back online. In some cases a reboot may be required.
Jul 17, 2026 at 6:04 PM UTC
Monitoring
Multiple confirmed cases of devices coming back online. In some cases a reboot may be required.
Jul 17, 2026 at 6:02 PM UTC
Identified
This is believed to be contained to Western Canada. We have an issue with our Eigen devices. We're engaging our vendor for additional assistance. Rebooting the device should enable reconnection.
Jul 17, 2026 at 5:56 PM UTC
Investigating
We have an issue with our Eigen devices. We're engaging our vendor for additional assistance. Switching devices into WiFi mode may alleviate symptoms on impacted devices.
Jul 17, 2026 at 5:53 PM UTC
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