New Multi-region uptime checks and custom-domain status pages

ServiceAlert.ai vs Opsgenie

Opsgenie focuses on on-call and alert routing. ServiceAlert combines routing with monitoring and provider status.

Category Incident routing and on-call
Opsgenie pricing $9.45 Essentials / $19.95 Standard / $31.90 Enterprise per user per month
Catalog / scope 200+ integrations
Recommended ServiceAlert path Business · $249/mo flat

What Opsgenie does well

  • Native Atlassian / Jira integration, sold alongside Jira Software
  • Mature on-call scheduling and escalation policies
  • 200+ integrations, solid ecosystem
  • Free tier for teams up to 5 users

Where the products differ

Capability
Opsgenie
ServiceAlert.ai
Native on-call rotations bundled (May 2026)
On-call scheduling is Opsgenie's core product, charged per user per month
Schedules with timezone-aware shifts, rotation cadence, cover requests, commander auto-assign on incident declare, and an iCal calendar feed — bundled into Business at $249 flat with no per-user fee
Third-party SaaS status aggregation
No
Yes
Basic SSL monitoring
No
Yes
Uptime monitoring
No, consumes alerts
Yes
Price at 10 users
$19.95 x 10 = $199/mo for incident routing only
$249/mo for the whole stack

When to pick Opsgenie instead

Opsgenie may fit teams that depend on its escalation controls and Jira integration. ServiceAlert may fit teams that want alert routing with uptime checks, vendor status, incidents, and status pages. ServiceAlert can also send events to Opsgenie.

Migration

Evaluate both products with the same services

Run both products in parallel until ServiceAlert has reproduced the signals your team actually uses. There is no automated-import promise, and you do not need to cancel first.

  1. InventoryChoose the three vendor dependencies or owned endpoints that drive the most incidents.
  2. RecreateAdd those signals in ServiceAlert while keeping Opsgenie active.
  3. CompareValidate alert timing, routing, status-page behavior, and retained evidence side by side.
  4. Cut overMove the remaining workflow only after owners agree the parallel run is complete.

Scope and price

The $249 monthly Business plan includes uptime monitoring, third-party vendor status, basic SSL monitoring, status pages, dependency maps, alert clustering, and incident management. Opsgenie may cover a narrower or broader set of needs. See the methodology page for review dates, source limits, and pricing assumptions.

Get migration help Visit Opsgenie

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Shopping for replacements? See the Opsgenie alternative page.

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FAQs

How do ServiceAlert.ai and Opsgenie differ?

The comparison above focuses on Native on-call rotations bundled (May 2026), Third-party SaaS status aggregation, and Basic SSL monitoring. Use the published capability table and pricing assumptions to evaluate the products against the same services.

What does Opsgenie do well?

Native Atlassian / Jira integration, sold alongside Jira Software, Mature on-call scheduling and escalation policies, and 200+ integrations, solid ecosystem.

When should I choose Opsgenie instead?

Opsgenie may fit teams that depend on its escalation controls and Jira integration. ServiceAlert may fit teams that want alert routing with uptime checks, vendor status, incidents, and status pages. ServiceAlert can also send events to Opsgenie.

Last reviewed: 5 September 2026. We update these pages when pricing or capabilities change. If something's stale, email support@servicealert.ai.