Provider resolved: . The notice publication date does not establish the outage start.
resolved
Following the actions taken by Zscaler, the incident has been resolved. Our systems remain fully operational, and we will continue to monitor the situation closely to ensure ongoing stability.
Zscaler has implemented preliminary mitigation measures to address the issue. The team is actively monitoring and evaluating the effectiveness of these measures.
Provider resolved: . The notice publication date does not establish the outage start.
resolved
Zscaler has resolved the issue affecting audit log visibility in the admin portal. The underlying cause has been addressed and audit logs are now visible and accessible across all affected clouds.
Provider resolved: . The notice publication date does not establish the outage start.
resolved
Zscaler has resolved the issue preventing a subset of administrators from logging into the Zscaler Admin Console. The issue was caused by a routing defect introduced in a recent build upgrade that caused IDP-based authentication requests to be misrouted to an incorrect region, resulting in a tenant lookup failure and 401 unauthorized error. The build has been successfully rolled back to the previous stable version, and admin console login has been confirmed restored.
Mexico City II Datacenter Issue - zscaler.net, zscalertwo.net, zscloud.net, zscalerthree.net
Provider resolved: . The notice publication date does not establish the outage start.
resolved
Zscaler can confirm that the issue has been resolved without any intervention. Preliminary findings indicate that the issue was observed within the network provider’s infrastructure, and our monitoring has confirmed that the network is stable.
Risk360 Data Update and Risk Score Accuracy Issue - zscaler.net, zscalerone.net, zscalertwo.net, zscloud.net, zscalerthree.net, zscalerrisk.net
Provider resolved: . The notice publication date does not establish the outage start.
resolved
Zscaler has resolved the issue causing interrupted ZPA-related data updates in Risk360. Affected connectors have been successfully reactivated and data updates have resumed across impacted accounts. A code-level fix addressing the underlying cause has been deployed to production. Risk360 data and risk scores are confirmed accurate and the issue is resolved.
Network Connectivity Degradation — Mexico City I and Mexico City II Data Centers - zscaler.net, zscalertwo.net, zscloud.net, zscalerthree.net
Provider resolved: . The notice publication date does not establish the outage start.
resolved
Following the routing adjustments applied by Zscaler, service has been restored at the Mexico City I and Mexico City II data centers, and monitoring has confirmed continued stability. The incident is resolved. The routing adjustments remain in place while the third-party provider completes permanent repairs to the affected connectivity.
Provider resolved: . The notice publication date does not establish the outage start.
resolved
Zscaler has resolved an issue where a subset of customers across ZSNet and ZSCloud may have experienced disruption in Cloud NSS firewall log delivery to their configured SIEMs. The issue has been fully resolved and services are confirmed stable.
Provider resolved: . The notice publication date does not establish the outage start.
resolved
Following the actions previously taken by Zscaler, the incident has been resolved. Our systems remain fully operational, and we will continue to monitor the situation closely to ensure ongoing stability.
A fix has been verified and is planned for release in an upcoming production update, with more details to be shared as they become available.
Legacy Incident Archive
453 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Urgent Maintenance - zscaler.net
minorSource not attested
Last archived state: resolved
View archived record details
resolved
The Zscaler Site Reliability Engineering team will be performing an urgent maintenance on the zscaler.net cloud. This maintenance can take up to 3 hours to complete. We expect minimal to no impact to services during the maintenance window. All logs will be collected and available after maintenance is complete. We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). S...
Scheduled Maintenance Extended - zscalerone.net
minorSource not attested
Last archived state: resolved
View archived record details
resolved
The Zscaler Site Reliability Engineering team will be extending the scheduled maintenance of the zscalerone.net cloud by 2 hours. As part of our standard maintenance process, all logs will be collected and available after maintenance has been completed. Please contact Zscaler Support if you have additional questions.
Zscaler is performing an urgent maintenance for ZPA client-less service. Existing clientless sessions may get briefly disconnected during this maintenance activity. Update - Sat, 01 Aug 2026 09:22:19 UTCThis activity has been completed. Please contact Zscaler Support if you have additional questions.
ZPA Applications inaccessibility issue within Zero Trust Browser - private.zscaler.com, zpatwo.net, zpabeta.net
Source not attested
Last archived state: investigating
View archived record details
investigating
Zscaler is investigating an issue with its private.zscaler.com, zpaatwo.net, and zpa beta Clouds. We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.Root Cause: The root cause of this incident was an expired certificate on the Universal User Portal (my-apps.p.zscalerportal.net), ...
Scheduled Maintenance Extended - zscaler.net
minorSource not attested
Last archived state: resolved
View archived record details
resolved
The Zscaler Site Reliability Engineering team will be extending the scheduled maintenance of the zscaler.net cloud by 2 hours. As part of our standard maintenance process, all logs will be collected and available after maintenance has been completed. Please contact Zscaler Support if you have additional questions.
July 2026
Administration UI and User Authentication Issues - zscalertwo.net
Source not attested
Last archived state: investigating
View archived record details
investigating
Zscaler has detected an issue with the administration UI and user authentication on its zscalertwo.net Cloud. Customers may encounter issues with Admin UI login, New user authentication, User Policies, Zscaler Client Connector portal, and SCIM auto-provisioning. We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be post...
Reminder Notification for Upcoming Data Center Expansions - zscaler.net, zscalertwo.net, zscloud.net, zscalerthree.net, private.zscaler.com, zpatwo.net
Source not attested
Last archived state: investigating
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investigating
Dear Customer, In accordance with the Zscaler Service Continuity Policy and as previously announced via email notification and Trust on June 15, 2026, we would like to remind you of the upcoming data center expansions at the locations listed below. These would be effective anytime on or after August 14, 2026.RegionLocationCIDRNotesAmericasChicago137.31.114.0/23Expansion of existing data centerAmericasChicago II137.31.116.0/23Expansion of existing data centerPlease update your firewall po...
Login and UI Access Issue - app.avalor.io, app.eu.avalor.io, app.aps.avalor.io
Source not attested
Last archived state: investigating
View archived record details
investigating
Zscaler has detected an issue with its app.avalor.io, app.eu.avalor.io, app.aps.avalor.io Cloud. We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.Root Cause: Issue occurred due to a recent service update.Update - Thu, 30 Jul 2026 12:28:21 UTCZscaler has successfully implemented ...
Datacenter Expansion Kolkata I (CCU1) - private.zscaler.com
Source not attested
Last archived state: investigating
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investigating
As part of our regular expansion of capacity, we are adding ZPA Public Service Edge nodes to our new data center in Kolkata I (CCU1).If you restrict outbound firewall access, please ensure you have added the complete set of published IPs in the URL belowhttps://config.zscaler.com/private.zscaler.com/zpa
Datacenter Expansion Mumbai VI (BOM6) - zpatwo.net
Source not attested
Last archived state: investigating
View archived record details
investigating
As part of our regular expansion of capacity, we are adding ZPA Public Service Edge nodes to our new data center in Mumbai VI (BOM6).If you restrict outbound firewall access, please ensure you have added the complete set of published IPs in the URL belowhttps://config.zscaler.com/zpatwo.net/zpa
