Provider resolved: . The notice publication date does not establish the outage start.
resolved
Following the actions taken by Zscaler, the incident has been resolved. Our systems remain fully operational, and we will continue to monitor the situation closely to ensure ongoing stability.
Zscaler has implemented preliminary mitigation measures to address the issue. The team is actively monitoring and evaluating the effectiveness of these measures.
Provider resolved: . The notice publication date does not establish the outage start.
resolved
Zscaler has resolved the issue affecting audit log visibility in the admin portal. The underlying cause has been addressed and audit logs are now visible and accessible across all affected clouds.
Provider resolved: . The notice publication date does not establish the outage start.
resolved
Zscaler has resolved the issue preventing a subset of administrators from logging into the Zscaler Admin Console. The issue was caused by a routing defect introduced in a recent build upgrade that caused IDP-based authentication requests to be misrouted to an incorrect region, resulting in a tenant lookup failure and 401 unauthorized error. The build has been successfully rolled back to the previous stable version, and admin console login has been confirmed restored.
Mexico City II Datacenter Issue - zscaler.net, zscalertwo.net, zscloud.net, zscalerthree.net
Provider resolved: . The notice publication date does not establish the outage start.
resolved
Zscaler can confirm that the issue has been resolved without any intervention. Preliminary findings indicate that the issue was observed within the network provider’s infrastructure, and our monitoring has confirmed that the network is stable.
Risk360 Data Update and Risk Score Accuracy Issue - zscaler.net, zscalerone.net, zscalertwo.net, zscloud.net, zscalerthree.net, zscalerrisk.net
Provider resolved: . The notice publication date does not establish the outage start.
resolved
Zscaler has resolved the issue causing interrupted ZPA-related data updates in Risk360. Affected connectors have been successfully reactivated and data updates have resumed across impacted accounts. A code-level fix addressing the underlying cause has been deployed to production. Risk360 data and risk scores are confirmed accurate and the issue is resolved.
Network Connectivity Degradation — Mexico City I and Mexico City II Data Centers - zscaler.net, zscalertwo.net, zscloud.net, zscalerthree.net
Provider resolved: . The notice publication date does not establish the outage start.
resolved
Following the routing adjustments applied by Zscaler, service has been restored at the Mexico City I and Mexico City II data centers, and monitoring has confirmed continued stability. The incident is resolved. The routing adjustments remain in place while the third-party provider completes permanent repairs to the affected connectivity.
Provider resolved: . The notice publication date does not establish the outage start.
resolved
Zscaler has resolved an issue where a subset of customers across ZSNet and ZSCloud may have experienced disruption in Cloud NSS firewall log delivery to their configured SIEMs. The issue has been fully resolved and services are confirmed stable.
Provider resolved: . The notice publication date does not establish the outage start.
resolved
Following the actions previously taken by Zscaler, the incident has been resolved. Our systems remain fully operational, and we will continue to monitor the situation closely to ensure ongoing stability.
A fix has been verified and is planned for release in an upcoming production update, with more details to be shared as they become available.
Legacy Incident Archive
453 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Administration UI and User Authentication Issues - zscalerthree.net
Source not attested
Last archived state: investigating
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investigating
Zscaler has detected an issue with the administration UI and user authentication on its zscalerthree.net Cloud. Customers may encounter issues with Administation UI login, Authentication, User Policies, Zscaler Client Connector portal, and SCIM auto-provisioning. We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be pos...
Datacenter Expansion Hongkong III (HKG3) - private.zscaler.com
Source not attested
Last archived state: investigating
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investigating
As part of our regular expansion of capacity, we are adding ZPA Public Service Edge nodes to our new data center in HongKong III (HKG3).If you restrict outbound firewall access, please ensure you have added the complete set of published IPs in the URL belowhttps://config.zscaler.com/private.zscaler.com/zpa
San Francisco IV (SJC4) Datacenter Network Maintenance - zscalertwo.net
minorSource not attested
Last archived state: resolved
View archived record details
resolved
Zscaler will be performing hardware maintenance in the San Francisco IV (SJC4) Datacenter.Maintenance window,Start: 2026-08-05 20:00 PDTEnd: 2026-08-05 23:00 PDT(i.e. 2026-08-06 03:00 - 06:00 UTC)During the maintenance, traffic will failover to redundant devices in the same datacenter. However, intermittent connections and connection reestablishment may be observed.Update - Thu, 06 Aug 2026 03:30:13 UTCThis activity has been completed. Please contact Zscaler Support if you have additional que...
Zscaler has detected an Authentication issue with Zscaler Client Connector (ZCC) and Admin UI on its zscalertwo.net Cloud. Some users may see a “Zscaler Client Connector was unable to enroll at this time” message when trying to sign in to Zscaler Client Connector (ZCC). Users who are already signed in should continue to access services normally.We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zs...
Diagnostic Logs Issue - zpatwo.net
Source not attested
Last archived state: investigating
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investigating
Zscaler identified an issue affecting reporting and logging on the zpatwo.net cloud. As a result, customers may experience a disruption in diagnostic log collection.We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.Root Cause: A logging cluster issue in the ZPA2 environment cause...
Frankfurt IV (FRA4) Datacenter Network Maintenance - zscloud.net
minorSource not attested
Last archived state: resolved
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resolved
Zscaler will be performing hardware maintenance in the Frankfurt IV (FRA4) Datacenter.Maintenance window,Start: 2025-08-05 02:00 CESTEnd: 2025-08-05 04:00 CEST(i.e. 2025-08-05 00:00 - 02:00 UTC)During the maintenance, traffic will failover to redundant devices in the same datacenter. However, intermittent connections and connection reestablishment may be observed.Update - Wed, 05 Aug 2026 00:04:43 UTCThis activity has been completed. Please contact Zscaler Support if you have additional quest...
Zscaler has detected an issue with the administration UI on its zscaler.net Cloud. Customers may encounter issues with Admin UI login, Zscaler Client Connector portal, and SCIM auto-provisioning.We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.Root Cause: Issue occurred due to a...
Zscaler is aware of service impact stemming from an incident affecting our third-party vendor, Snowflake. Customers may experience disruptions with analytics and reporting capabilities that depend on Snowflake.Snowflake is actively engaged in remediation efforts. For the most current updates, please refer to Snowflake’s status page
Scheduled Maintenance Extended - zscloud.net
minorSource not attested
Last archived state: resolved
View archived record details
resolved
The Zscaler Site Reliability Engineering team will be extending the scheduled maintenance of the zscloud.net cloud by 2 hours. As part of our standard maintenance process, all logs will be collected and available after maintenance has been completed. Please contact Zscaler Support if you have additional questions.
Additions to Zscaler Hub IP Address Ranges - zscaler.net, zscalerone.net, zscalertwo.net, zscloud.net, zscalerthree.net, zdxcloud.net
Source not attested
Last archived state: investigating
View archived record details
investigating
Dear Zscaler Customer,In accordance with Zscaler Service Continuity Policy and per email notification sent on July 31, 2026, we would like to notify you of the changes to the Zscaler Hub IP Addresses as listed below. These will be effective anytime on or after September 29, 2026; 60 days or more from the date the first email notification is sent.Please update your firewall policy rules and any upstream Access Control Lists (ACLs) to allow the new IP address ranges to avoid any service disru...
