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Zenfolio Outage History

Uptime record, past incidents, and downtime history for Zenfolio.

Checking current status...
78% uptime over 91 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✗

90-Day Trend

May 18Aug 15

Monthly Uptime

Month Uptime Days Tracked Days with Issues
August 2026 26.7% 15 11
July 2026 87.1% 31 4
June 2026 100% 30 0
May 2026 66.7% 15 5

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

May 17 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

July 2026
Third-Party Disruption: One Vision Imaging (OVI) Order Fulfillment
minor

Started: Jul 29, 1:30 PM

monitoring
<strong>UPDATE:</strong> Please note that <strong>Zenfolio systems remain fully operational,</strong> and the current order fulfillment disruption is isolated to third-party fulfillment at OVI. To mitigate these delays for your clients, we have developed a new fulfillment solution that allows us to process and resume fulfillment for affected orders through alternative channels. We appreciate your continued patience as our team finalized this tool. Direct outreach will begin soon to all imp...
Aug 4, 12:09 AM
identified
We appreciate your patience as we await official next steps and further information from our partner regarding this disruption to order fulfillment via OVI.  While we do not yet have an estimated timeframe for resolution from our print partner, we have decided to take additional actions on our end to develop an alternate fulfillment solution in an effort to minimize any further order processing delays. <strong>Next Steps:</strong> We are actively identifying all photographers who have curr...
Jul 30, 11:54 PM
identified
We have been informed by our third-party lab partner servicing the UK, One Vision Imaging (OVI), that they are currently experiencing a widespread system issue that is temporarily disrupting order processing. While your clients can still place OVI orders through Zenfolio, those orders will not be processed or produced within the normal timeframe. We are working closely with OVI to better understand the scope of the incident and the expected timeline for resolution. We will update this page ...
Jul 29, 1:30 PM
Slow loading of Site Editor and Live Website
minor

Started: Jul 2, 1:30 AM

identified
The issue has been identified and a fix is currently being worked on.
Jul 2, 1:40 AM
investigating
We have had reports of the slow loading of some Classic Accounts when trying to load or work, as well as viewing live sites. This appears to be a regional (location-based) issue and we are currently investigating this with our service provider partners. We apologize if this is affecting you currently.
Jul 2, 1:30 AM
May 2026
Intermittent Upload Errors

Started: May 28, 8:22 PM

monitoring
We have been able to make updates to the service and we are seeing Uploads perform as expected. We will continue to monitor this issue to make sure it has been solved.
May 28, 11:46 PM
investigating
We are continuing to investigate this issue.
May 28, 8:22 PM
investigating
We are receiving reports that some photographers are seeing intermittent errors when uploading. Our engineers are actively investigating the cause of the issue. We thank you for your patience.
May 28, 8:22 PM
Service Degradation Impacting Zia Responsiveness (ZenAI Assistant)
minor

Started: May 27, 4:01 PM

monitoring
We appreciate your patience while our engineering teams worked to resolve the responsiveness of Zia, our AI-powered assistant. A fix has now been deployed and we are actively monitoring service quality. Please be aware that during this monitoring period, other AI-powered services, including face finder and photo tagging, may temporarily experience reduce performance while the system stabilizes. We appreciate your continued patience and sincerely apologize for any inconvenience.
May 27, 7:26 PM
investigating
We are currently experiencing an issue on the NextZen platform, impacting our In-Product AI assistant, Zia. During this time, Zia may provide slow responses or be unable to provide answers to any questions you may ask in the conversation widget. Our engineering team is actively investigating and working to restore full functionality. In meantime, you may find answers to your questions and contact our Support Team by visiting our Support Center https://success.zenfolio.com/hc/en-us We apo...
May 27, 4:01 PM
Classic Zenfolio Slowness and Time Out Errors - Investigation Underway
critical

Started: May 21, 3:26 PM

monitoring
Our engineering team has implemented several fixes to remedy the issues that resulted in site slowness, time out errors and upload errors. We will continue to monitor the platform for stability over the next few hours to ensure Classic continues to run at top performance. We kindly appreciate the patience you gave us during this incident. Thank you for your support and understanding.
May 22, 1:36 PM
investigating
We continue to investigate the issues of general slowness, timeout errors and the Unexpected Error messgae when trying to create a gallery on the Zenfolio Classic Platform. We will provide updates as we have more information. Thank you for your continued patience and understanding while we work to resolve this.
May 21, 10:58 PM
investigating
We are aware of General Slowness and Time Out Errors currently being experienced with the Zenfolio Classic platform. Our teams are looking into it with the highest priority, and we’ll provide updates here once we have more information. Thank you for your patience and understanding while we work to resolve this.
May 21, 3:26 PM
Zenfolio Classic Slowness
minor

Started: May 5, 5:56 PM

monitoring
We have implemented a fix for Classic Zenfolio slowness. We are monitoring and will update as we have more information
May 5, 8:32 PM
identified
We have noticed slowness of the Classic Platform. The issue has been identified and we are working to resolve the issue.
May 5, 5:56 PM
Classic Platform Slowness
minor

Started: May 4, 9:10 PM

monitoring
Our team has been able to fix the second issue which cropped up and Zenfolio Classic has been running at expected speed for the last 30 minutes. We are confident that we have fixed the issue, but continue to monitor the platform
May 4, 11:10 PM
investigating
The Zenfolio Classic Platform is once again showing slowness; we are continuing to investigate this issue.
May 4, 10:05 PM
monitoring
We have been able to find the problem and fix the underlying issue. We see speed of the Classic Platform back to normal. We will monitor the platform to make sure it continues to run as expected.
May 4, 9:53 PM
investigating
We have noticed slowness on the Classic Platform and we are investigating.
May 4, 9:10 PM
April 2026
System Slowness
minor

Started: Apr 27, 5:50 PM

investigating
The engineers were able to update the system, and we now see it back to normal. We are closely monitoring to ensure the issue does not reoccur. We appreciate your continued patience.
Apr 27, 7:04 PM
investigating
We are investigating an issue causing general slowness on our Classic platform. Our engineers are working on a fix, and we will share updates as they become available. Thank you for your patience and understanding.
Apr 27, 5:50 PM
Intermittent Errors During Upload
minor

Started: Apr 17, 1:52 PM

monitoring
We continue to see stable uploads after monitoring for the past hour. We are now closing out this incident.
Apr 17, 3:09 PM
monitoring
Our engineers have implemented a fix and we are no longer seeing any intermittent errors during upload. We will continue to monitor uploads for the next hour to make sure the platform remains stable. Thank you for your understanding.
Apr 17, 2:18 PM
investigating
We are continuing to investigate this issue.
Apr 17, 1:53 PM
investigating
We are seeing intermittent error messages stating Classic users are not logged in during their account uploads. Our engineers have been notified of the issue and are investigating the cause. We appreciate your patience, while we look into this issue.
Apr 17, 1:52 PM
Widespread Upload Errors for Classic Users
critical

Started: Apr 3, 1:28 PM

monitoring
Our engineers identified the cause of the upload errors and have implemented a fix. We will now monitor uploads for the next 1-2 hours to ensure stability. We appreciate your understanding with this matter.
Apr 3, 1:49 PM
investigating
We have received numerous reports of photographers receiving upload failed messages. Our engineers are investigating the cause and working to resolve. Thank you for your patience while we look into the upload errors.
Apr 3, 1:28 PM
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