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98.3%of 59 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
96.7%
30
1
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 24Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Our engineers have implemented a fix to address issues related to modifying gallery settings and client download issues. If you see any lingering issues within your account please contact support@zenfolio.com
investigating
Our engineers are currently investigating reports of NextZen users being unable to adjust gallery settings and permissions. We appreciate your patience while we actively work to implement a fix for the issue.
Legacy Incident Archive
11 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
Our engineers have identified the cause of the platform slowness and have implemented a fix. We are seeing NextZen performance returning to normal levels. We will continue to monitor the platform for the next hour or two ensure stability. Thank your for your patience.
investigating
Our engineers are currently investigating reports of site wide slowness and degraded performance of the NextZen platform. Thank your for your patience while we work to fix these issues.
July 2026
Third-Party Disruption: One Vision Imaging (OVI) Order Fulfillment
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
<strong>UPDATE:</strong> Please note that <strong>Zenfolio systems remain fully operational,</strong> and the current order fulfillment disruption is isolated to third-party fulfillment at OVI.
To mitigate these delays for your clients, we have developed a new fulfillment solution that allows us to process and resume fulfillment for affected orders through alternative channels.
We appreciate your continued patience as our team finalized this tool. Direct outreach will begin soon to all imp...
identified
We appreciate your patience as we await official next steps and further information from our partner regarding this disruption to order fulfillment via OVI. While we do not yet have an estimated timeframe for resolution from our print partner, we have decided to take additional actions on our end to develop an alternate fulfillment solution in an effort to minimize any further order processing delays.
<strong>Next Steps:</strong> We are actively identifying all photographers who have curr...
identified
We have been informed by our third-party lab partner servicing the UK, One Vision Imaging (OVI), that they are currently experiencing a widespread system issue that is temporarily disrupting order processing. While your clients can still place OVI orders through Zenfolio, those orders will not be processed or produced within the normal timeframe.
We are working closely with OVI to better understand the scope of the incident and the expected timeline for resolution. We will update this page ...
Slow loading of Site Editor and Live Website
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is currently being worked on.
investigating
We have had reports of the slow loading of some Classic Accounts when trying to load or work, as well as viewing live sites. This appears to be a regional (location-based) issue and we are currently investigating this with our service provider partners.
We apologize if this is affecting you currently.
May 2026
Intermittent Upload Errors
Source not attested
Last archived state: resolved
View archived record details
monitoring
We have been able to make updates to the service and we are seeing Uploads perform as expected.
We will continue to monitor this issue to make sure it has been solved.
investigating
We are continuing to investigate this issue.
investigating
We are receiving reports that some photographers are seeing intermittent errors when uploading. Our engineers are actively investigating the cause of the issue. We thank you for your patience.
Service Degradation Impacting Zia Responsiveness (ZenAI Assistant)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We appreciate your patience while our engineering teams worked to resolve the responsiveness of Zia, our AI-powered assistant. A fix has now been deployed and we are actively monitoring service quality.
Please be aware that during this monitoring period, other AI-powered services, including face finder and photo tagging, may temporarily experience reduce performance while the system stabilizes.
We appreciate your continued patience and sincerely apologize for any inconvenience.
investigating
We are currently experiencing an issue on the NextZen platform, impacting our In-Product AI assistant, Zia. During this time, Zia may provide slow responses or be unable to provide answers to any questions you may ask in the conversation widget.
Our engineering team is actively investigating and working to restore full functionality. In meantime, you may find answers to your questions and contact our Support Team by visiting our Support Center https://success.zenfolio.com/hc/en-us
We apo...
Classic Zenfolio Slowness and Time Out Errors - Investigation Underway
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Our engineering team has implemented several fixes to remedy the issues that resulted in site slowness, time out errors and upload errors. We will continue to monitor the platform for stability over the next few hours to ensure Classic continues to run at top performance.
We kindly appreciate the patience you gave us during this incident. Thank you for your support and understanding.
investigating
We continue to investigate the issues of general slowness, timeout errors and the Unexpected Error messgae when trying to create a gallery on the Zenfolio Classic Platform.
We will provide updates as we have more information.
Thank you for your continued patience and understanding while we work to resolve this.
investigating
We are aware of General Slowness and Time Out Errors currently being experienced with the Zenfolio Classic platform. Our teams are looking into it with the highest priority, and we’ll provide updates here once we have more information. Thank you for your patience and understanding while we work to resolve this.
Zenfolio Classic Slowness
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have implemented a fix for Classic Zenfolio slowness. We are monitoring and will update as we have more information
identified
We have noticed slowness of the Classic Platform. The issue has been identified and we are working to resolve the issue.
Classic Platform Slowness
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team has been able to fix the second issue which cropped up and Zenfolio Classic has been running at expected speed for the last 30 minutes. We are confident that we have fixed the issue, but continue to monitor the platform
investigating
The Zenfolio Classic Platform is once again showing slowness; we are continuing to investigate this issue.
monitoring
We have been able to find the problem and fix the underlying issue. We see speed of the Classic Platform back to normal. We will monitor the platform to make sure it continues to run as expected.
investigating
We have noticed slowness on the Classic Platform and we are investigating.
April 2026
System Slowness
minorSource not attested
Last archived state: resolved
View archived record details
investigating
The engineers were able to update the system, and we now see it back to normal.
We are closely monitoring to ensure the issue does not reoccur. We appreciate your continued patience.
investigating
We are investigating an issue causing general slowness on our Classic platform. Our engineers are working on a fix, and we will share updates as they become available. Thank you for your patience and understanding.
Intermittent Errors During Upload
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We continue to see stable uploads after monitoring for the past hour. We are now closing out this incident.
monitoring
Our engineers have implemented a fix and we are no longer seeing any intermittent errors during upload. We will continue to monitor uploads for the next hour to make sure the platform remains stable.
Thank you for your understanding.
investigating
We are continuing to investigate this issue.
investigating
We are seeing intermittent error messages stating Classic users are not logged in during their account uploads. Our engineers have been notified of the issue and are investigating the cause.
We appreciate your patience, while we look into this issue.
