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100%of 43 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
100%
27
0
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 24Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
No source-attested incident records are available for the current collector history. Older legacy archive records remain available below.
Legacy Incident Archive
15 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Loyalty service degradation
majorSource not attested
Last archived state: resolved
View archived record details
identified
We are aware of degraded performance affecting Yotpo Loyalty and are actively working on it.
We have identified the cause: our systems are affected by an ongoing incident at LaunchDarkly, a third-party service we use for feature configuration. You can follow their status here: https://status.launchdarkly.com/
Timeline (UTC)
16:16 UTC — LaunchDarkly began investigating flag evaluation errors and UI availability issues
16:26 UTC — LaunchDarkly identified the issue and began implementing ...
Yotpo Service Disruption notice
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are investigating an interruption in the Moderation service, causing an error when trying to access the Moderation Page.
We apologize for the temporary inconvenience. More details to follow in the next status update
The Yotpo Support Team
Moderation Page Unavailable
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are aware of an issue preventing the Moderation page from loading in the Yotpo platform.
Our team is actively investigating.
Review collection and publishing are not affected.
June 2026
Points Not Awarded for Segment-Restricted Earning Rules
majorSource not attested
Last archived state: resolved
View archived record details
identified
We are currently investigating an issue where earning rules restricted by segments are not awarding points as expected.
Start time: 10:30 UTC (30 June 2026)
Our R&D team has identified the root cause and is actively working on a fix. We understand the impact this may have and are prioritizing resolution. We will provide another update as soon as more information becomes available.
Degradation in points and redemption reminder alerts
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented, and we are now monitoring the next batch of events as they are processed.
If the issue is resolved, we will start working on the backfill process for the affected events.
We will provide another update as soon as we have more information.
investigating
We have identified degraded performance affecting Loyalty Points Reminder and Loyalty Redemption Reminder emails and events since 26 June 2026.
Some merchants using external ESPs (including Klaviyo) may not be receiving these reminder events as expected. Our R&D team is actively investigating, and we will post updates here as more information becomes available.
Failures in point redemptions creations
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Start Time: 14:05 UTC
We are currently experiencing issues with point redemption creation and widget display due to an ongoing Shopify outage.
As a result, some customers may encounter difficulties redeeming points or viewing loyalty widgets.
We are actively monitoring Shopify's progress in resolving the issue and will provide updates on our status page as more information becomes available.
May 2026
Yotpo Service Disruption notice
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team applied a fix around 1:35 PM EST, and we are seeing a significant reduction in errors since 1:37 PM EST. Some merchants using Loyalty Tiers may still experience brief delays while we confirm full recovery across all stores.
No customer data has been lost — this issue affected the display and loading of customer data in Admin, not the underlying records.
We will continue monitoring the service and will post another update once we can confirm the issue is fully resolved.
identified
At 1:05 PM EST, our team identified the cause of the disruption affecting some Loyalty & Referrals merchants. A backend issue with our Loyalty Tiers service was preventing customer data from loading correctly in Admin for some stores.
We are restarting the affected systems and monitoring recovery. We’ll post another update as soon as we have more to share.
We apologize for the inconvenience and appreciate your patience.
investigating
We are investigating an interruption in the Yotpo L&R service, causing customer data not showing to some merchants using the new Loyalty Tiers feature.
We apologize for the temporary inconvenience. More details to follow in the next status update
Start Time: 12:50 PM EST
The Yotpo Support Team
Yotpo L&R - Shopify checkout widget is not loading
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Shopify checkout widget is not loading
We are investigating reports that the Yotpo rewards widget is not loading on Shopify checkout.
Start Time:
2026-05-17 13:00:00 UTC
Business Impact:
- Shoppers may not see or redeem loyalty rewards at checkout until this is fixed
We apologize for the inconvenience caused. Our R&D team is already working on fixing this issue.
If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case...
Yotpo Service Degradation | May 8, 2026
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
Overall Description of the issue and Affected Services:
1. Data ingestion from Ecommerce platforms
2. Webhook Delivery System
Start Time:
May 8, 2026 - 01:55 (UTC).
Business Impact:
Data ingestion, such as order/product creation or updates, as well as webhook delivery, will have delays due to an ongoing AWS incident. No data loss is expected.
We apologize for the inconvenience and appreciate your patience while our engineering teams is working to resolve the issue.
If you have any furthe...
April 2026
Login Failure: Users redirected to error page after authentication (“Looks like something has gone wrong”)
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been applied, and we are currently monitoring the results.
investigating
We are currently investigating an issue where users are unable to access their accounts. After entering their login credentials, users are redirected to an error page displaying the message “Looks like something has gone wrong” instead of being logged into the dashboard.
This behavior is preventing users from accessing the Yotpo dashboard and other account-related functionalities. Further investigation is ongoing to identify the root cause and implement a fix.
