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Yotpo Outage History

Uptime record, past incidents, and downtime history for Yotpo.

Checking current status...
78% uptime over 91 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✗

90-Day Trend

Apr 11Jul 9

Monthly Uptime

Month Uptime Days Tracked Days with Issues
July 2026 11.1% 9 8
June 2026 83.3% 30 5
May 2026 87.1% 31 4
April 2026 85.7% 21 3

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

Apr 10 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

July 2026
Yotpo Service Disruption notice
major

Started: Jul 9, 11:11 AM

monitoring
A fix has been implemented and we are monitoring the results.
Jul 9, 11:25 AM
investigating
We are investigating an interruption in the Moderation service, causing an error when trying to access the Moderation Page. We apologize for the temporary inconvenience. More details to follow in the next status update The Yotpo Support Team
Jul 9, 11:11 AM
Moderation Page Unavailable
major

Started: Jul 7, 2:02 PM

investigating
We are aware of an issue preventing the Moderation page from loading in the Yotpo platform. Our team is actively investigating. Review collection and publishing are not affected.
Jul 7, 2:02 PM
June 2026
Points Not Awarded for Segment-Restricted Earning Rules
major

Started: Jun 30, 11:30 AM

identified
We are currently investigating an issue where earning rules restricted by segments are not awarding points as expected. Start time: 10:30 UTC (30 June 2026) Our R&D team has identified the root cause and is actively working on a fix. We understand the impact this may have and are prioritizing resolution. We will provide another update as soon as more information becomes available.
Jun 30, 11:30 AM
Degradation in points and redemption reminder alerts
major

Started: Jun 29, 9:34 AM

monitoring
A fix has been implemented, and we are now monitoring the next batch of events as they are processed. If the issue is resolved, we will start working on the backfill process for the affected events. We will provide another update as soon as we have more information.
Jun 29, 4:47 PM
investigating
We have identified degraded performance affecting Loyalty Points Reminder and Loyalty Redemption Reminder emails and events since 26 June 2026. Some merchants using external ESPs (including Klaviyo) may not be receiving these reminder events as expected. Our R&D team is actively investigating, and we will post updates here as more information becomes available.
Jun 29, 9:34 AM
Failures in point redemptions creations
major

Started: Jun 3, 2:12 PM

monitoring
We are continuing to monitor for any further issues.
Jun 3, 3:08 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 3, 3:07 PM
investigating
Start Time: 14:05 UTC We are currently experiencing issues with point redemption creation and widget display due to an ongoing Shopify outage. As a result, some customers may encounter difficulties redeeming points or viewing loyalty widgets. We are actively monitoring Shopify's progress in resolving the issue and will provide updates on our status page as more information becomes available.
Jun 3, 2:12 PM
May 2026
Yotpo Service Disruption notice
minor

Started: May 18, 5:21 PM

monitoring
Our team applied a fix around 1:35 PM EST, and we are seeing a significant reduction in errors since 1:37 PM EST. Some merchants using Loyalty Tiers may still experience brief delays while we confirm full recovery across all stores. No customer data has been lost — this issue affected the display and loading of customer data in Admin, not the underlying records. We will continue monitoring the service and will post another update once we can confirm the issue is fully resolved.
May 18, 5:50 PM
identified
At 1:05 PM EST, our team identified the cause of the disruption affecting some Loyalty & Referrals merchants. A backend issue with our Loyalty Tiers service was preventing customer data from loading correctly in Admin for some stores. We are restarting the affected systems and monitoring recovery. We’ll post another update as soon as we have more to share. We apologize for the inconvenience and appreciate your patience.
May 18, 5:35 PM
investigating
We are investigating an interruption in the Yotpo L&R service, causing customer data not showing to some merchants using the new Loyalty Tiers feature. We apologize for the temporary inconvenience. More details to follow in the next status update Start Time: 12:50 PM EST The Yotpo Support Team
May 18, 5:21 PM
Yotpo L&R - Shopify checkout widget is not loading
minor

Started: May 18, 2:53 AM

investigating
Shopify checkout widget is not loading We are investigating reports that the Yotpo rewards widget is not loading on Shopify checkout. Start Time: 2026-05-17 13:00:00 UTC Business Impact: - Shoppers may not see or redeem loyalty rewards at checkout until this is fixed We apologize for the inconvenience caused. Our R&D team is already working on fixing this issue. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case...
May 18, 2:53 AM
Yotpo Service Degradation | May 8, 2026
minor

Started: May 8, 3:20 AM

monitoring
A fix has been implemented and we are monitoring the results.
May 8, 5:34 AM
identified
Overall Description of the issue and Affected Services: 1. Data ingestion from Ecommerce platforms 2. Webhook Delivery System Start Time: May 8, 2026 - 01:55 (UTC). Business Impact: Data ingestion, such as order/product creation or updates, as well as webhook delivery, will have delays due to an ongoing AWS incident. No data loss is expected. We apologize for the inconvenience and appreciate your patience while our engineering teams is working to resolve the issue. If you have any furthe...
May 8, 3:20 AM
April 2026
Login Failure: Users redirected to error page after authentication (“Looks like something has gone wrong”)
major

Started: Apr 23, 9:30 AM

monitoring
A fix has been applied, and we are currently monitoring the results.
Apr 23, 9:45 AM
investigating
We are currently investigating an issue where users are unable to access their accounts. After entering their login credentials, users are redirected to an error page displaying the message “Looks like something has gone wrong” instead of being logged into the dashboard. This behavior is preventing users from accessing the Yotpo dashboard and other account-related functionalities. Further investigation is ongoing to identify the root cause and implement a fix.
Apr 23, 9:30 AM
Customers tab on the Loyalty admin does not show any data
minor

Started: Apr 14, 3:11 PM

identified
The issue has been identified and a fix is being implemented.
Apr 14, 4:56 PM
investigating
Start time 16:00 CET. Our R&D team is currently investigating the issue. Not everyone is affected.
Apr 14, 3:11 PM
Some users may experience login issues and be redirected to an error page
major

Started: Apr 8, 10:04 PM

monitoring
The fix has been successfully implemented, and we are actively monitoring the results.
Apr 8, 11:38 PM
identified
The root cause has been identified, and our team is currently working on implementing a fix.
Apr 8, 11:30 PM
investigating
We are currently investigating an issue affecting users that are unable to login into their Yotpo account. At the moment, we are working on resolving the issue as soon as possible. We apologize for the temporary inconvenience. More details to follow in the next status update. The Yotpo Support Team
Apr 8, 10:04 PM
March 2026
Yotpo Service Disruption notice
major

Started: Mar 18, 12:02 PM

monitoring
The incident has been fully resolved, and redemptions are now working as expected
Mar 18, 12:39 PM
investigating
We’re investigating an issue affecting the Point Redemption service, which is preventing customers from redeeming points. At the moment, we are working on resolving the issue as soon as possible. We apologize for the temporary inconvenience. More details to follow in the next status update The Yotpo Support Team
Mar 18, 12:02 PM
Switching between stores might not be available.
minor

Started: Mar 17, 11:51 AM

identified
Our engineering team have identified the underlying issue and are currently working on a fix.
Mar 17, 11:53 AM
investigating
We are continuing to investigate the issue. Start time: 17 Mar, 2026 - 11:28 [UTC]. We apologise for the inconvenience and appreciate your patience while our engineering teams are working to resolve the matter. The Yotpo Support Team.
Mar 17, 11:52 AM
investigating
Using the store switcher to move to another store might currently not be available.
Mar 17, 11:51 AM
Yotpo L&R - APIs outage
major

Started: Mar 12, 11:31 AM

monitoring
The issue has been resolved and everything is going back to normal. Our R&D are monitoring the situation. End Time: 2026-03-12 11:15:00 UTC
Mar 12, 12:02 PM
investigating
Update on the affected components.
Mar 12, 11:32 AM
investigating
We are currently experiencing an outage affecting our APIs. Our R&D team is actively investigating the issue. At this time, the following services are impacted: Loyalty Admin access Points redemptions We will provide an update as soon as more information becomes available. Start Time: 2026-03-12 10:45:00 UTC
Mar 12, 11:31 AM
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