Please be advised that we are observing SMS delivery degradation for TFN & 10DLC towards AT&T operator in USA..
We are working towards resolution of the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
A fix has been implemented and we are monitoring the results.
identified
Please be informed that we are observing reoccurring degradation related to SMS delivery.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be informed that we are currently observing SMS delivery degradation towards MTN Nigeria Network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Taiwan SMS - Delivery degradation of Domestic Pre-Registered Brands
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing SMS delivery degradation for domestic pre-registered brands towards Taiwan.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
USA SMS - Delivery Degradation affecting T-mobile Network through a subset of 10DLC numbers
A fix has been implemented and we are monitoring the results.
investigating
Please be informed that we are currently observing SMS delivery degradation towards T-mobile Network in USA through a subset of our 10DLC numbers.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
A fix has been implemented and we are monitoring the results.
investigating
Please be informed that we are currently observing SMS delivery degradation towards DiGi Spain Network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
September 2026
Voice API - WebRTC Service Degradation | APAC Region
Vonage Voice API services in the APAC region continue to show signs of recovery following today's interruption in WebRTC services. We'll provide an update here once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
investigating
We are aware of issues that may be impacting your Voice API service - WebRTC calls in the APAC Region. We are working to resolve the issue as soon as possible. We'll provide further updates shortly. Thank you for your patience and understanding. If you have any questions, please contact https://api.support.vonage.com/hc/en-us
USA SMS - Delivery degradation affecting Short Code traffic towards AT&T operator
A fix has been implemented and we are monitoring the results.
investigating
We are still working with our partner towards resolution of the issue and will issue an update as soon as more information becomes available.
investigating
We are still working with our partner towards resolution of the issue and will issue an update as soon as more information becomes available.
investigating
Please be advised that we are observing SMS delivery degradation for short code traffic towards AT&T operator in USA..
We are working towards resolution of the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Issues impacting Customer Dashboard Aggregations for Verify v2
We are currently investigating an issue impacting aggregation data for Verify v2 displayed in the Customer Dashboard starting at 2026-09-28 21:00 UTC. Our engineering team has been engaged and is actively investigating the root cause. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
Sweden and Lithuania Voice - Degradation impacting Calls towards all networks affecting subset of Vonage Long Virtual Numbers
Initial targeted emails have been sent out to the impacted customer, another round of targeted communication with further guidelines will be sent out by tomorrow to the impacted customers. Please note that alternatively you can use an international number to place calls to these destinations.
We will provide a more comprehensive update as soon as we have a final solution for the incident. Meanwhile If you have any more questions, please contact api.support.vonage.com
identified
Our carrier and operations team are currently working with the suppliers to find a workaround, please note that alternatively you can use an international number to place calls to these destinations.
We will provide a more comprehensive update as soon as we have a final solution for the incident. Meanwhile If you have any more questions, please contact api.support.vonage.com
identified
Our carrier and operations team are currently working with the suppliers to find a workaround, please note that alternatively you can use an international number to place calls to these destinations.
We will provide a more comprehensive update as soon as we have a final solution for the incident. Meanwhile If you have any more questions, please contact api.support.vonage.com
identified
We are continuing to work on a fix for this issue.
identified
Be aware the issue also impact using Sweden long virtual numbers calls to Lithuania numbers. We suggest using international numbers to mitigate the impact.
identified
We are continuing to work on a fix for this issue.
identified
We are working with our partners to resolve the local LVN degradation.
In the meantime, we suggest using international numbers to mitigate the impact.
investigating
Please be informed that there is service degradation for inbound and outbound Voice calls to all networks, affecting Sweden long virtual numbers.
The carrier is aware of this issue and is investigating the root cause. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Spain SMS - Delivery degradation affecting messages from a subset of LVNs
We have been notified by our supplier about delivery degradation towards Spain using a subset of our LVNs and other MTs.
We are working with our carrier partners to resolve the issue and will provide an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Legacy Incident Archive
214 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Media Connection Issue
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are continuing to work on a fix for this issue.
identified
Media Connection Issue
Nigeria SMS - Delivery Degradation towards MTN network
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards Nigeria-MTN network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Brazil SMS - Delivery degradation affecting TIM Brazil network
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be informed that we are currently observing SMS delivery degradation towards TIM Brazil.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Canada SMS - Delivery Degradation affecting a subset of Long Virtual Numbers
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
monitoring
Thank you for your patience following our LVN supplier's reported service interruption earlier today which may have impacted your ability to use Long Virtual Numbers.
Our LVN supplier has identified the issue and applied initial mitigations, and we remain closely engaged with them as they work to resolve the issue.
We’ll provide further updates within 1 hour and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.sup...
investigating
We are observing an SMS delivery degradation towards Canadian networks over a subset of Long Virtual Numbers.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
USA SMS/MMS - Delivery Degradation affecting SMS/MMS traffic towards T-Mobile Network
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are currently experiencing message delivery issues impacting SMS traffic towards T-Mobile USA. As a result, you may experience delays, failures or missing delivery receipts for outbound messages.
Our supplier is aware of this issue and investigating the root cause as a matter of urgency. We will post an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Service issue in Voice API platform
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Vonage services continue to show signs of recovery following the interruption in WebSocket connections, where authentication headers are not being sent. We'll continue to provide further updates here. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com
identified
We have identified the issue that's impacting WebSocket connections where authentication headers are not being sent. We will continue to provide updates along the way until full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
investigating
We are aware of an issue currently impacting Voice API WebSocket connections in the EU and APAC regions, where authentication headers are not being sent. We are actively working to resolve this as quickly as possible and will provide a further update within 1 hour.
Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
A fix has been implemented and we are monitoring the results.
investigating
We have been notified by our supplier about SMS delivery degradation towards Ethiopian Telecom / MTN.
You may experience irregular delivery with inconsistent delivery times while sending towards this network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
France Silent Authentication - Service degradation affecting the Orange network
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing degradation of the Silent Authentication service, which is affecting the Orange network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Italy SMS - Delivery degradation towards Italy Vodafone
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards Italy Vodafone. You may experience missing and delayed messages and delivery receipts for outbound messages.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Disruption - Number Deactivation Feed Unavailability
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are aware of issues that may be impacting some Vonage customers' number deactivation services due to a third party interruption that is affecting multiple providers.
We are working closely with our third party as they work to resolve the issue.
We'll provide further updates within the next hour.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com.
