A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing SMS delivery degradation for domestic pre-registered brands towards Taiwan.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
USA SMS - Delivery Degradation affecting T-mobile Network through a subset of 10DLC numbers
A fix has been implemented and we are monitoring the results.
investigating
Please be informed that we are currently observing SMS delivery degradation towards T-mobile Network in USA through a subset of our 10DLC numbers.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
A fix has been implemented and we are monitoring the results.
investigating
Please be informed that we are currently observing SMS delivery degradation towards DiGi Spain Network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
September 2026
Voice API - WebRTC Service Degradation | APAC Region
Vonage Voice API services in the APAC region continue to show signs of recovery following today's interruption in WebRTC services. We'll provide an update here once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
investigating
We are aware of issues that may be impacting your Voice API service - WebRTC calls in the APAC Region. We are working to resolve the issue as soon as possible. We'll provide further updates shortly. Thank you for your patience and understanding. If you have any questions, please contact https://api.support.vonage.com/hc/en-us
USA SMS - Delivery degradation affecting Short Code traffic towards AT&T operator
A fix has been implemented and we are monitoring the results.
investigating
We are still working with our partner towards resolution of the issue and will issue an update as soon as more information becomes available.
investigating
We are still working with our partner towards resolution of the issue and will issue an update as soon as more information becomes available.
investigating
Please be advised that we are observing SMS delivery degradation for short code traffic towards AT&T operator in USA..
We are working towards resolution of the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Issues impacting Customer Dashboard Aggregations for Verify v2
We are currently investigating an issue impacting aggregation data for Verify v2 displayed in the Customer Dashboard starting at 2026-09-28 21:00 UTC. Our engineering team has been engaged and is actively investigating the root cause. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
Sweden and Lithuania Voice - Degradation impacting Calls towards all networks affecting subset of Vonage Long Virtual Numbers
Initial targeted emails have been sent out to the impacted customer, another round of targeted communication with further guidelines will be sent out by tomorrow to the impacted customers. Please note that alternatively you can use an international number to place calls to these destinations.
We will provide a more comprehensive update as soon as we have a final solution for the incident. Meanwhile If you have any more questions, please contact api.support.vonage.com
identified
Our carrier and operations team are currently working with the suppliers to find a workaround, please note that alternatively you can use an international number to place calls to these destinations.
We will provide a more comprehensive update as soon as we have a final solution for the incident. Meanwhile If you have any more questions, please contact api.support.vonage.com
identified
Our carrier and operations team are currently working with the suppliers to find a workaround, please note that alternatively you can use an international number to place calls to these destinations.
We will provide a more comprehensive update as soon as we have a final solution for the incident. Meanwhile If you have any more questions, please contact api.support.vonage.com
identified
We are continuing to work on a fix for this issue.
identified
Be aware the issue also impact using Sweden long virtual numbers calls to Lithuania numbers. We suggest using international numbers to mitigate the impact.
identified
We are continuing to work on a fix for this issue.
identified
We are working with our partners to resolve the local LVN degradation.
In the meantime, we suggest using international numbers to mitigate the impact.
investigating
Please be informed that there is service degradation for inbound and outbound Voice calls to all networks, affecting Sweden long virtual numbers.
The carrier is aware of this issue and is investigating the root cause. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Spain SMS - Delivery degradation affecting messages from a subset of LVNs
We have been notified by our supplier about delivery degradation towards Spain using a subset of our LVNs and other MTs.
We are working with our carrier partners to resolve the issue and will provide an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
We are aware of issues that may be impacting your Voice API services in the EU region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 60 minutes. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com OR https://www.vonage.com/support/
A fix has been implemented and we are monitoring the results.
investigating
Please be informed that we are currently observing SMS delivery degradation towards Proximus, Belgium.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Legacy Incident Archive
214 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
France SMS - Delivery degradation towards Orange network
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards France Orange.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Emergency Address Provisioning
Source not attested
Last archived state: resolved
View archived record details
identified
Our engineering team has identified the issue that may be impacting your Emergency Address Provisioning service and has applied initial mitigations.
We will continue to provide further updates within 2 hours and once full service is restored.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
investigating
We are aware of issues that may be impacting your ability to provision emergency addresses.
Our engineers are working to quickly resolve the issue. We’ll provide further updates within 1 hour.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
Voice API issue in the US Region
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Vonage services continue to show signs of recovery following today's interruption in Voice API services in the US region.
We'll continue to provide further updates here within 8 hours and once full service is restored.
Thank you for your patience and understanding as we work to restore services as quickly as possible.
If you have any questions, please contact api.support.vonage.com
investigating
Our engineering team is working to resolve the issue that may be impacting your Voice API calls.
We'll continue to provide further updates here within 2 hours.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
investigating
We are aware of issues that may be impacting your Voice API calls in the US region.
Our engineers are working to quickly resolve the issue. We’ll provide further updates within 30 minutes.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
A fix has been implemented and we are monitoring the results.
investigating
We have been notified by our supplier about delivery receipt degradation for messages sent towards Hi3G Denmark.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Delayed Status Callback Delivery and Inbound Traffic Issues in the WhatsApp Channel
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Vonage services continue to show signs of recovery following today's interruption in delayed status callback delivery and inbound traffic issues in the WhatsApp channel.
We'll continue to provide further updates here within 60 minutes and once full service is restored.
Thank you for your patience and understanding as we work to restore services as quickly as possible.
If you have any questions, please contact api.support.vonage.com
identified
We have identified an issue with a third-party supplier that is impacting the delivery of status callbacks for the WhatsApp channel in both the Messages API and Verify API V2.
We also observed that the incident is impacting inbound WhatsApp traffic for the Messages API, resulting in inbound message delivery failures.
We’ll continue to provide further updates here within 60 minutes.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonag...
identified
Our engineering team has identified the issue that is impacting the delivery of status callbacks for the WhatsApp channel in both the Messages API and Verify API V2.
We will continue to provide further updates within 60 minutes.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
investigating
Our engineering team is actively working to resolve the issue affecting the delivery of status callbacks for the WhatsApp channel in both the Messages API and Verify API V2, which is causing delayed callback notifications.
We'll continue to provide further updates here within 60 minutes.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
investigating
We are aware of an issue that may be affecting callback delivery for the WhatsApp channel within the Messages API, resulting in delayed callback delivery.
Our engineers are working to quickly resolve the issue. We’ll provide further updates within 90 minutes.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
USA MMS - Delivery degradation affecting MMS messages sent towards AT&T network
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have been notified by our suppliers about MMS degradation to the AT&T network.
The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Delayed call detail reports
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
We are aware of issues with delays in Reports API CDRs. We are working to resolve the issue as soon as possible. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
Mexico SMS - Delivery degradation towards Mexico AT&T network
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have been notified of delivery degradation for SMS traffic towards Mexico AT&T network.
We are working with our partners to resolve the issue.
If you have any questions, please contact api.support.vonage.com
USA MMS - degradation affecting 10DLC MMS messages to AT&T network
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have been notified by our US supplier about an issue impacting MMS messages sent from 10DLC numbers to AT&T network. You might experience missing or delayed MTs, MOs, or delivery receipts.
The supplier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
USA MMS - degradation affecting 10DLC MMS messages to multiple networks
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have been notified by our US supplier about an issue impacting MMS messages sent from 10DLC numbers to US networks. You might experience missing or delayed MTs, MOs, or delivery receipts.
The supplier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
