Our carrier partners for France have notified us that they are experiencing issues within their messaging platform. This may affect both inbound and outbound SMS messages to the Vibes Platform for all France numbers. We are in direct contact with the carrier partner and will provide updates as they are received.
<b>IMPACT</b>: SMS message latency on the carrier network for France. Messages both inbound and outbound to Vibes may experience delays in being delivered.
<b>ACTION</b>: No action is required by you at this time. All messages are being queued by Vibes and will be processed at the rate in which the carrier network is made available to Vibes.
Our carrier partners for France have notified us that they are experiencing issues within their messaging platform. This may affect both inbound and outbound SMS messages to the Vibes Platform for all France numbers. We are in direct contact with the carrier partner and will provide updates as they are received.
<b>IMPACT</b>: SMS message latency on the carrier network for France. Messages both inbound and outbound to Vibes may experience delays in being delivered.
<b>ACTION</b>: No action is required by you at this time. All messages are being queued by Vibes and will be processed at the rate in which the carrier network is made available to Vibes.
Vibes has identified an issue with Event Trigger Callback delivery. You may experience delays in receiving Event Trigger Callbacks from Vibes. Our engineers are working to restore normal delivery speeds as soon as possible. We will continue to update you until this issue is resolved.
<b>IMPACT</b>:
• Delayed delivery of Event-Triggered Callbacks
Vibes engineers have identified an issue with our SMPP connections to our vendor for us-east-1. While we are in direct contact with their team, who is working to correct this issue as soon as possible, we recommend sending to our us-west-2 SMSCs to avoid any new messages being rejected.
Vibes has identified an issue with our message delivery. You may experience delays with SMS MT messages and DLR's inbound to Vibes. Our engineers are working to restore normal delivery speeds as soon as possible. We will continue to update you until this issue is resolved.
Legacy Incident Archive
33 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
10DLC message latency: AT&T
minorSource not attested
Last archived state: resolved
View archived record details
identified
Vibes has identified message delivery latency to our 10DLC partner on AT&T. We will provide updates as they become available.
<b>IMPACT</b>: 10DLC Message latency on AT&T. Messages both inbound and outbound to Vibes may experience delays in being delivered.
<b>ACTION</b>: No action is required; all messages are being queued and will be processed at the rate the 10DLC network is available.
April 2026
10DLC message latency: AT&T
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Vibes continues to experience SMS message latency with our 10DLC partner on their AT&T network. We will continue to provide updates until this issue is resolved.
investigating
Vibes has identified message delivery latency to our 10DLC partner on AT&T. We will provide updates as they become available.
<b>IMPACT</b>: 10DLC Message latency on AT&T. Messages both inbound and outbound to Vibes may experience delays in being delivered.
<b>ACTION</b>: No action is required; all messages are being queued and will be processed at the rate the 10DLC network is available.
T-Mobile message latency
minorSource not attested
Last archived state: resolved
View archived record details
identified
Vibes has identified latency with SMS message delivery to T-Mobile. We will provide updates as they become available.
<b>IMPACT</b>: SMS message latency on T-Mobile. Both inbound and outbound messages may experience delays in being delivered.
<b>ACTION</b>: No action is required; all messages are being queued and will be processed at the rate the T-Mobile network is available to Vibes.
Verizon message latency
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are continuing to work on a fix for this issue.
identified
Vibes has identified latency with SMS message delivery to Verizon. We will provide updates as they become available.
<b>IMPACT</b>: SMS message latency on Verizon. Both inbound and outbound messages may experience delays in being delivered.
<b>ACTION</b>: No action is required; all messages are being queued and will be processed at the rate the Verizon network is available to Vibes.
Toll-Free Message Latency
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our Toll-Free partners are cotinuing to experience SMS message latency on their network. We will continue to provide updates until this issue is resolved.
monitoring
Our Toll-Free partners are cotinuing to experience SMS message latency on their network. We will continue to provide updates until this issue is resolved.
identified
Vibes has identified message delivery latency to our Toll-Free partner. We will provide updates as they become available.
<b>IMPACT</b>: Message latency on the Toll-Free network. Messages both inboudn and outbound to Vibes may experience delays in being delivered.
<b>ACTION</b>: No action is required; all messages are being queued and will be processed at the rate the Toll-Free network is available to Vibes.
Vibes EU Platform Performance Issue
minorSource not attested
Last archived state: resolved
View archived record details
identified
Vibes has identified an issue with EU Platform performance. You may currently be experiencing intermittent errors when navigating within the Vibes EU Platform. Systems affected can be found below, and our engineers are working to resolve the issue as soon as possible. We will continue to update you until this issue is resolved.
<b>Systems Impacted by this incident</b>:
•Vibes Platform Navigation
Carrier Latency: UK
minorSource not attested
Last archived state: resolved
View archived record details
identified
Our carrier partners for the UK have notified us that they are experiencing issues within their messaging platform. This may affect both inbound and outbound SMS messages to the Vibes Platform for all UK numbers. We are in direct contact with the carrier partner and will provide updates as they are received.
<b>IMPACT</b>: SMS message latency on the carrier network for UK. Messages both inbound and outbound to Vibes may experience delays in being delivered.
<b>ACTION</b>: No action is ...
Vibes Platform Performance Issue - URL shortener
minorSource not attested
Last archived state: resolved
View archived record details
identified
Vibes has identified an issue with the URL Shortener in the Vibes Platform. You may currently be experiencing problems accessing links using the shortened URL option. Affected systems are listed below, and our engineers are working to resolve the issue as quickly as possible. We will continue to provide updates until this issue is resolved
<b>Systems Impacted by this incident</b>:
•URL Shortener in the Vibes Platform.
AT&T message latency
minorSource not attested
Last archived state: resolved
View archived record details
identified
Vibes has identified latency with SMS and MMS message delivery to AT&T. We will provide updates as they become available.
<b>IMPACT</b>: SMS and MMS message latency on AT&T. Both inbound and outbound messages may experience delays in being delivered.
<b>ACTION</b>: No action is required; all messages are being queued and will be processed at the rate the AT&T network is available to Vibes.
10DLC message latency: AT&T
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Vibes has identified message delivery latency to our 10DLC partner on AT&T. We will provide updates as they become available.
<b>IMPACT</b>: 10DLC Message latency on AT&T. Messages both inbound and outbound to Vibes may experience delays in being delivered.
<b>ACTION</b>: No action is required; all messages are being queued and will be processed at the rate the 10DLC network is available.
