Our carrier partners for France have notified us that they are experiencing issues within their messaging platform. This may affect both inbound and outbound SMS messages to the Vibes Platform for all France numbers. We are in direct contact with the carrier partner and will provide updates as they are received.
<b>IMPACT</b>: SMS message latency on the carrier network for France. Messages both inbound and outbound to Vibes may experience delays in being delivered.
<b>ACTION</b>: No action is required by you at this time. All messages are being queued by Vibes and will be processed at the rate in which the carrier network is made available to Vibes.
Our carrier partners for France have notified us that they are experiencing issues within their messaging platform. This may affect both inbound and outbound SMS messages to the Vibes Platform for all France numbers. We are in direct contact with the carrier partner and will provide updates as they are received.
<b>IMPACT</b>: SMS message latency on the carrier network for France. Messages both inbound and outbound to Vibes may experience delays in being delivered.
<b>ACTION</b>: No action is required by you at this time. All messages are being queued by Vibes and will be processed at the rate in which the carrier network is made available to Vibes.
Vibes has identified an issue with Event Trigger Callback delivery. You may experience delays in receiving Event Trigger Callbacks from Vibes. Our engineers are working to restore normal delivery speeds as soon as possible. We will continue to update you until this issue is resolved.
<b>IMPACT</b>:
• Delayed delivery of Event-Triggered Callbacks
Vibes engineers have identified an issue with our SMPP connections to our vendor for us-east-1. While we are in direct contact with their team, who is working to correct this issue as soon as possible, we recommend sending to our us-west-2 SMSCs to avoid any new messages being rejected.
Vibes has identified an issue with our message delivery. You may experience delays with SMS MT messages and DLR's inbound to Vibes. Our engineers are working to restore normal delivery speeds as soon as possible. We will continue to update you until this issue is resolved.
Legacy Incident Archive
33 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Vibes Platform Performance Issue
minorSource not attested
Last archived state: resolved
View archived record details
identified
Vibes has identified an issue affecting platform performance. You may currently experience intermittent errors when making API calls or navigating the Vibes Platform. Affected systems are listed below, and our engineers are working to resolve the issue as quickly as possible. We will continue to provide updates until the issue is resolved.
Any API calls made during this time that received an error will need to be retried.
Systems impacted by this incident:
• Platform API calls
• Naviga...
June 2026
Carrier Latency: UK
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our carrier partners for the UK continue to experience SMS message latency on their network. We will continue to update you as we receive information from our partner.
monitoring
Our carrier partners for UK continues to experience SMS message latency on their network. We will continue to update you as we receive information from our partner.
identified
Our carrier partners for the UK have notified us that they are experiencing issues within their messaging platform. This may affect both inbound and outbound SMS messages to the Vibes Platform for all UK numbers. We are in direct contact with the carrier partner and will provide updates as they are received.
<b>IMPACT</b>: SMS message latency on the carrier network for UK. Messages both inbound and outbound to Vibes may experience delays in being delivered.
<b>ACTION</b>: No action is r...
Vibes DLR and ACKs Delivery Latency
minorSource not attested
Last archived state: resolved
View archived record details
identified
Vibes is currently experiencing delayed delivery of MT DLRs and ACKs. Our engineers are working to restore optimal delivery performance for MT DLRs and ACKs as soon as possible. We will provide updates as they become available.
Carrier Latency: UK
minorSource not attested
Last archived state: resolved
View archived record details
identified
Our carrier partners for the UK have notified us that they are experiencing issues within their messaging platform. This may affect both inbound and outbound SMS messages to the Vibes Platform for all UK numbers. We are in direct contact with the carrier partner and will provide updates as they are received.
<b>IMPACT</b>: SMS message latency on the carrier network for UK. Messages both inbound and outbound to Vibes may experience delays in being delivered.
<b>ACTION</b>: No action is ...
Vibes Incentive Code Message Latency
minorSource not attested
Last archived state: resolved
View archived record details
identified
Vibes has identified an issue with our message delivery for messages containing incentive codes. You may experience delays with SMS and MMS messages outbound from Vibes only if that message is sending an incentive code. Additionally, you may see a delay when uploading new codes to your Incentive Pool. Our engineers are working to restore normal delivery speeds as soon as possible. We will continue to update you until this issue is resolved.
May 2026
T-Mobile Message Latency
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
T-Mobile has informed Vibes that they have identified latency with SMS and MMS message delivery on their network. We will provide updates as they become available.
<b>IMPACT</b>: SMS and MMS message latency on T-Mobile. Both inbound and outbound messages may experience delays in being delivered.
<b>ACTION</b>: No action is required; all messages are being queued and will be processed at the rate the T-Mobile network is available to Vibes.
Carrier Latency: France
minorSource not attested
Last archived state: resolved
View archived record details
identified
Our carrier partners for France have notified us that they are experiencing issues within their messaging platform. This may affect both inbound and outbound SMS messages to the Vibes Platform for all France numbers. We are in direct contact with the carrier partner and will provide updates as they are received.
<b>IMPACT</b>: SMS message latency on the carrier network for France. Messages both inbound and outbound to Vibes may experience delays in being delivered.
<b>ACTION</b>: No ac...
AT&T MMS message latency
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
AT&T MMS messaging speeds have been fully restored and normal delivery has resumed.
While all message speeds have returned to normal, any queued messages messages are continuing to be delivered. We update you once this has been fully resolved.
identified
Vibes has identified latency with MMS message delivery to AT&T. We will provide updates as they become available.
<b>IMPACT</b>: MMS message latency on AT&T. Outbound MMS messages may experience delays in being delivered.
<b>ACTION</b>: No action is required; all messages are being queued and will be processed at the rate the AT&T network is available to Vibes.
Vibes Platform Performance Issue
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Vibes has identified an issue affecting platform performance. You may currently experience intermittent 5xx errors when making API calls or navigating the Vibes Platform. Affected systems are listed below, and our engineers are working to resolve the issue as quickly as possible. We will continue to provide updates until the issue is resolved.
Any API calls made during this time that received a 5xx error will need to be retried.
Systems impacted by this incident:
• Platform API calls
•...
Carrier Latency: EU and APAC
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our carrier partners for the EU and APAC have notified us that they are experiencing issues within their messaging platform. This may affect both inbound and outbound SMS messages to the Vibes Platform for all EU and APAC numbers. We are in direct contact with the carrier partner and will provide updates as they are received.
<b>IMPACT</b>: SMS message latency on the carrier network for the EU and APAC. Messages both inbound and outbound to Vibes may experience delays in being delivered. ...
