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94.7%of 57 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
93.1%
29
2
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
A fix has been implemented across all hubs and we are monitoring the results as rolling deployments finish.
identified
US5, US6, CA4 and EU3 are operationa for ETL jobs that use Business Central data feeds
identified
The issue has been identified and a fix is being implemented.
investigating
We're currently investigating an issue causing ETL jobs that use Business Central data feeds on multiple hubs.
Our support teams are actively engaged and working to identify the root cause and put a resolution in place. We'll keep providing updates as more information becomes available.
Azure's engineering team has identified a backend service dependency that experienced timeouts while processing requests in the region, resulting in intermittent failures and delays. Service health is improving and queued requests are currently being processed.
Investigation and mitigation efforts remain ongoing as we continue to monitor recovery and validate the health of supporting platform infrastructure. We will provide additional updates as they become available.
identified
Starting at 12:43 UTC on 29 Sep 2026, Azure is currently experiencing a platform issue affecting the Azure OpenAI Service service in the EU region. During this incident, you may experience service interruptions with Vena Copilot in this region.
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue affecting the Vena hub, where users are unable to log in. Our support teams are engaged, and we will keep you updated on our progress.
Legacy Incident Archive
12 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
EU1 Experiencing Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
identified
The cause of this issue has been identified. Our teams are taking steps to restore full service.
investigating
We are currently investigating reports of degraded performance on EU1
July 2026
Template downloads failing over EU3.
majorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
Template downloads and template-based workflows are currently failing for customers. Users attempting to download or open any template will see an error. Other Vena functionality on EU3 remains available.
Vena Hub Unavailable - US5
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue preventing access to US5. Our support teams are engaged and we will keep you updated on our progress.
June 2026
Template Studio service affected in some environments
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue with Template Studio service. Our support team is engaged and actively working to resolve it.
Vena 365 Reports and Templates issue
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Monitoring - Microsoft has confirmed that the rollback is now fully deployed across their global network. While many users will start to see the issue resolve immediately, it may take up to 4 hours for regional internet caches to fully refresh worldwide. If you are still experiencing the issue, you can try clearing your Excel cache and restarting Excel to force the update locally. Please note that due to upstream network caches, this may not immediately resolve the problem for everyone, but w...
identified
Update – Microsoft has made meaningful progress in its investigation and has narrowed the scope of the issue to a recent change within the Microsoft platform.
Microsoft engineering teams continue to investigate the issue and, as part of their response, have begun rolling back the recent change while they complete their investigation.
As the rollback propagates through Microsoft's service, we expect affected customers to begin seeing the issue resolve throughout the day, although recovery ...
identified
We have confirmation that this is a Microsoft issue, and we are communicating continuously to track the progress of their fix. As they work to address this Excel behavior, we are continuing to closely monitor the impact across all our hubs. Thank you for your ongoing patience; we will update you on our progress.
investigating
We are currently investigating an issue with Vena 365 Reports and Templates. Our investigation leads us to believe that Microsoft has made a change to how the "Unprotect Sheet" functionality works, and we are working diligently in partnership with them to resolve this issue. Not all users in your tenant will be impacted, as Microsoft rolls out changes gradually across their Excel user base. Our support teams are engaged and we will keep you updated on our progress.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating an issue with Reports and Templates with V365 addin. Our support teams are engaged, and we will keep you updated on our progress.
Emergency Maintenance - EU1
Source not attested
Last archived state: resolved
View archived record details
investigating
Emergency maintenance is currently in progress. Some operations may be delayed or intermittently unavailable. We will provide updates as progress continues.
Performance Degradation – V365
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are observing degraded performance impacting V365. The team is investigating and working to restore normal operation as quickly as possible.
May 2026
Template Studio Unavailable
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue affecting Template Studio. Our support teams are engaged and working to resolve the problems, and we will provide updates as progress is made.
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating an issue affecting ETL jobs in specific scenarios across the US5, US6, EU3 and CA4 hubs. Some ETL jobs are failing as a result.
Our support teams are actively engaged and working to identify the root cause and implement a resolution. We will continue to provide updates as more information becomes available.
April 2026
V365 Unavailable - CA4
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue has been identified and a fix has been implemented.
investigating
We are actively investigating an issue impacting V365 that is preventing some files from being processed. Our support teams are engaged and working to resolve the problems, and we will provide updates as progress is made
