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96.5%of 57 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
93.3%
30
2
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We've rolled back the recent release that was causing SSO login issues, and we're seeing login errors return to normal levels. We're continuing to monitor closely to confirm the issue is fully resolved.
investigating
We've narrowed down a likely cause of the SSO login issues and are rolling back a recent release as a corrective action. We're monitoring closely and will provide an update shortly.
investigating
We've narrowed down a likely cause of the SSO login issues and are rolling back a recent release as a corrective action. We're monitoring closely and will provide an update shortly.
Legacy Incident Archive
17 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Investigating Web Login Application Errors
majorSource not attested
Last archived state: resolved
View archived record details
Udemy.com (Marketplace)
identified
Our site is currently experiencing a stability issue — our engineering team is currently working to resolve it.
This may impact Udemy.com learners accessing the platform via desktop web browsers.
Symptoms are login failures and client-side application errors when attempting to access the site on desktop browsers (Chrome, Firefox, Brave).
Recommended Workaround:
The mobile experience is unaffected. You can continue accessing your courses using the Udemy Mobile App or a mobile web browser ...
investigating
We are currently investigating reports of users encountering an application error ("client-side exception") when loading the Udemy web login page.
Workaround:
The Udemy Mobile App (iOS and Android) is fully operational and unaffected by this issue. Impacted learners and instructors are advised to log in via the mobile app while we work on a fix for web access.
We are actively working with engineering to resolve this as quickly as possible. We will continue to post updates within the next ho...
investigating
We are investigating reports of some users being unable to log in to Udemy. Our engineering team is actively working on a fix. We will provide updates as more information becomes available.
SSO Login failures
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
We are seeing reports of SSO login failures of Udemy Business users. Our engineers have been aware of the issue and are now working to resolve it.
Users may see the error message "We’re experiencing some issues with our website" while logging in via SSO.
June 2026
Media Processing Delays
Source not attested
Last archived state: resolved
View archived record details
identified
We are currently aware of an issue where some media uploads may experience extended processing times. Uploaded media, including videos and images, may remain in a “Processing” state longer than expected.
identified
We are currently aware of an issue where some video uploads may experience extended processing times. Uploaded videos may remain in a "Processing" state longer than expected.
Who is impacted: Instructors uploading video content on the platform.
May 2026
Issues with course and subscription purchases
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Our site is experiencing an issue with purchasing courses and subscriptions - We're looking into this, and we'll report back as more information becomes available.
Users Unable to Access Udemy.com
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
Service disruption
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
We are seeing recovery in all impacted areas of our site. We are continuing to monitor for any further issues.
monitoring
Amazon is starting to recover according to the latest updates, but we are seeing some elevated errors again. We are continuing to monitor.
identified
Service disruption.
We are currently stable but still open to impact from the AWS issues. AWS is currently trying to restore a cooling system that caused an overheating event within the datacenter. Next schedule update is around 10pm PT.
You may see errors when trying to sign in or watch content.
It's still ongoing, we will share more updates as they come in.
Thank you for your patience.
identified
We are currently experiencing service disruptions due to a third-party infrastructure issue. Some users may experience degraded performance or intermittent errors.
Current status:
We have identified the root cause and are working with our infrastructure provider to restore full service. We are seeing signs of recovery and expect continued improvement.
We apologize for the inconvenience and will provide updates as the situation progresses.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating an issue that may affect some logged-in users. Our engineering team is actively working to resolve it. We will provide updates as more information becomes available.
Site is degraded
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Our site is experiencing a stability issue - We're looking into this, and we'll report back as more information becomes available.
April 2026
Site is degraded
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are seeing signs of recovery following earlier performance degradation across the platform.
Users should experience improved load times, and services are stabilizing. Our engineering team continues to monitor closely to ensure full resolution.
We will provide another update once monitoring is complete or if any changes occur.
investigating
We are continuing to investigate this issue.
investigating
Our site is experiencing a stability issue - We're looking into this, and we'll report back as more information becomes available.
Video player: some users see a blank screen instead of course videos
Source not attested
Last archived state: resolved
View archived record details
monitoring
Fix deployed for blank video player issue
We’ve deployed a change intended to fix the issue where some users saw a blank area instead of the course video player when watching Udemy courses in a web browser.
Initial checks indicate that video playback is working as expected again, but we are continuing to monitor error rates and user feedback to ensure the issue is fully resolved.
If you still see a blank area instead of the video player, please refresh your browser. If the issue persists...
investigating
We’re currently investigating an issue where some users see a blank area instead of the video player when trying to watch Udemy courses in a web browser.
Our engineering team is working to identify the cause and restore normal video playback.
Workaround: Some users may be able to access and watch their courses by:
– Using the Udemy mobile app (iOS or Android), or
– Trying a different browser or device.
We’ll share another update here as soon as we have more information.
Course Access Issue
majorSource not attested
Last archived state: resolved
View archived record details
identified
We are currently investigating an issue where learners experience a blank screen when attempting to access a course. Our engineering team is actively investigating the root cause.
