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Twilio Outage History

Daily provider-status observations and published incident history for Twilio.

Component incident

Twilio has an active component incident; no global outage is indicated. Verified . Official provider source.

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0% of 58 verified observed days had no reported provider issue

90-Day Trend

Jul 24Oct 21

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
September 2026 0% 30 30

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Jul 23 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

September 2026
SMS Delivery Delays and Failures from Twilio to Wind Tre Italy
minor Observed active window 3h 43m

View incident details and source

Started:

SMS, Europe
monitoring
We have observed a recovery in SMS delivery from Twilio to Wind Tre network subscribers in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Wind Tre network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to Wind Tre network subscribers in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
SMS Delivery Failures from a Subset of Twilio Short Codes to Multiple Networks in Chile
minor Observed active window 4h 1m

View incident details and source

Started:

SMS, Latin America
monitoring
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in Chile and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoring
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in Chile and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to network subscribers on multiple networks in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to network subscribers on multiple networks in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to network subscribers on multiple networks in Chile. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Delivery Failures From Verify to China
minor Observed active window 1h 18m

View incident details and source

Started:

Verify
investigating
We continue to experience delivery failures from Verify to China. Our engineers are working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
investigating
We are experiencing delivery failures from Verify to China. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
SMS Delivery Delays from Twilio to Vodafone Netherlands
minor Observed active window 3h 56m

View incident details and source

Started:

SMS, Europe
monitoring
We have observed a recovery in SMS delivery from Twilio to Vodafone network subscribers in Netherlands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio to Vodafone network subscribers in Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio to Vodafone network subscribers in Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays from Twilio to Vodafone network subscribers in Netherlands. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
SMS Delivery Delays and Failures from Twilio to Metfone, Viettel, Beeline, and Sotelco Cambodia
minor Observed active window 29h 51m

View incident details and source

Started:

SMS, APAC
monitoring
We have observed a recovery in SMS delivery from Twilio to Metfone, Viettel, Beeline, and Sotelco network subscribers in Cambodia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoring
We have observed a recovery in SMS delivery from Twilio to Metfone, Viettel, Beeline, and Sotelco network subscribers in Cambodia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Metfone, Viettel, Beeline, and Sotelco network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Metfone, Viettel, Beeline, and Sotelco network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Metfone, Viettel, Beeline, and Sotelco network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Metfone, Viettel, Beeline, and Sotelco network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Metfone, Viettel, Beeline, and Sotelco network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Metfone / Viettel / Beeline / Sotelco network subscribers in Cambodia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
SMS Delivery Delays from a Subset of Twilio Short Codes to Claro Colombia
minor Observed active window 3h 39m

View incident details and source

Started:

SMS, Latin America
monitoring
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Claro network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Claro network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Claro network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Messaging Logs API Latency & Errors
minor Observed active window 6h 57m

View incident details and source

Started:

SMS
monitoring
We have identified and mitigated the underlying infrastructure issue affecting the Messaging Logs API. Initial recovery is underway, with elevated latency and intermittent log-fetching errors now subsiding. We are actively monitoring the system to ensure full stability and will provide another update shortly.
investigating
We are still investigating an issue with the Messaging Logs API. Users may experience higher latency than normal and errors fetching and listing Messaging Logs. We will provide another update in 4 hours or as soon as more information becomes available.
investigating
We are still investigating an issue with the Messaging Logs API. Users may experience higher latency than normal and errors fetching and listing Messaging Logs. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
We are investigating an issue with the Messaging Logs API. Users may experience higher latency than normal and errors fetching and listing Messaging Logs. We will provide another update in 1 hour or as soon as more information becomes available.
SMS Delivery Delays from a Subset of Twilio Phone Numbers to Tigo Guatemala
minor Observed active window 2h 40m

View incident details and source

Started:

SMS, Latin America
identified
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Tigo network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Tigo network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Tigo network subscribers in Guatemala. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
SMS Delivery Receipt Delays from Twilio to Tigo Guatemala
minor Observed active window 11h 56m

View incident details and source

Started:

SMS, Latin America
monitoring
We have observed a recovery in SMS delivery receipts from Twilio to Tigo network subscribers in Guatemala and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoring
We have observed a recovery in SMS delivery receipts from Twilio to Tigo network subscribers in Guatemala and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Tigo network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Tigo network subscribers in Guatemala. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Tigo network subscribers in Guatemala. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Tigo network subscribers in Guatemala. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Flex Plugins CLI Is Degraded
minor Observed active window 3h 18m

View incident details and source

Started:

Flex Plugins
monitoring
Flex Plugins CLI is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
identified
Flex Plugins CLI is degraded and is unable to publish plugins. Engineering teams have figured out the issue and are actively working to have a patch out. We expect to provide another update in 2 hour(s) or as soon as more information becomes available.
identified
Flex Plugins CLI is degraded and is unable to publish plugins. Engineering teams have figured out the issue and are actively working to have a patch out. We expect to provide another update in 1 hour or as soon as more information becomes available.

Legacy Incident Archive

793 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

April 2026
SMS Delivery Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
monitoring
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoring
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
March 2026
SMS Delivery Delays from Twilio to Tunisie Telecom Tunisia
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
We are observing recovery in SMS delivery delays when sending messages to Tunisie Telecom Tunisia. We will continue monitoring the service for an additional 2 hours to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
monitoring
We are observing recovery in SMS delivery delays when sending messages to Tunisie Telecom Tunisia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays from Twilio to Tunisie Telecom network subscribers in Tunisia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Our monitoring systems have detected a potential issue with SMS Delivery Delays from Twilio to Tunisie Telecom Tunisia. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
SMS Delivery Delays from Twilio to DST Brunei Darussalam
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
We have observed a recovery in SMS delivery from Twilio to DST network subscribers in Brunei Darussalam and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays from Twilio to DST network subscribers in Brunei Darussalam. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays from Twilio to DST network subscribers in Brunei Darussalam. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
SMS Delivery Delays from a Subset of Twilio Alphanumeric Sender IDs to Multiple Networks in Italy
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
We are observing recovery in SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to subscribers across multiple networks in Italy. We will continue monitoring the service for an additional 2 hours to ensure full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
monitoring
We are observing recovery in SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in Italy. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
SMS Delivery Delays and Failures from Twilio to Orange/Sonatel Senegal
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
We are observing recovery in SMS delivery delays and failures when sending messages to Orange/Sonatel network subscribers in Senegal. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange and Sonatel network subscribers in Senegal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available
monitoring
We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Egypt and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange/Sonatel network subscribers in Senegal. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange/Sonatel network subscribers in Senegal. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange/Sonatel network subscribers in Senegal. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange/Sonatel network subscribers in Senegal. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange/Sonatel network subscribers in Senegal. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange/Sonatel network subscribers in Senegal. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
SMS Delivery Failures from Twilio to Claro Chile
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in Chile and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery failures from Twilio to Claro network subscribers in Chile. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
SMS Delivery Delays from Twilio to Globe Philippines
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
We have observed a recovery in SMS delivery from Twilio to Globe network subscribers in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays from Twilio to Globe network subscribers in the Philippines. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
SMS Delivery Failures from a Subset of Twilio Phone Numbers to Multiple Networks in Multiple Countries
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
We are observing successful SMS delivery from a subset of Twilio Phone Numbers to multiple networks in multiple countries, including Egypt, Trinidad and Tobago, Suriname, and Somalia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 4 hours or as soon as more information becomes available.
monitoring
We are observing successful SMS delivery from a subset of Twilio Phone Numbers to multiple networks in multiple countries, including Egypt, Trinidad and Tobago, Suriname, and Somalia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
investigating
We are continuing to experience SMS delivery failures from a subset of Twilio Phone Numbers to multiple networks in multiple countries, including Egypt, Trinidad and Tobago, Suriname, and Somalia. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
investigating
We are continuing to experience SMS delivery failures from a subset of Twilio Phone Numbers to multiple networks in multiple countries, including Egypt, Trinidad and Tobago, Suriname, and Somalia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
investigating
We are continuing to experience SMS delivery failures from a subset of Twilio Phone Numbers to multiple networks in multiple countries, including Egypt, Trinidad and Tobago, Suriname, and Somalia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to multiple networks in multiple countries, including Egypt, Trinidad and Tobago, Suriname, and Somalia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Our monitoring systems have detected a potential issue with SMS Delivery Failures. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
On Call Engineers are Investigating
Source not attested
Last archived state: resolved
View archived record details
investigating
Our monitoring systems have detected a potential issue with SMS Delivery Failures in Mongolia. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Flex Insights – Playback Failing for External Recordings
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
Flex Insight is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
identified
Our engineers have identified an issue with Flex Insights – Playback failing for external recordings and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
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