Daily provider-status observations and published incident history for Twilio.
Component incident
Twilio has an active component incident; no global outage is indicated. Verified .
Official provider source.
Looking for an update now? Check the current status, or follow Twilio for future changes.
0%of 58 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
0%
30
30
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
User Authentication Identity SNA Failure Increase and SNA Missing Redirects for Globe Telecom in Philippines
We have observed a recovery in User Authentication Identity SNA failure increase and SNA missing redirects for Globe Telecom in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing User Authentication Identity SNA failure increase and SNA missing redirects for Globe Telecom in Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing User Authentication Identity SNA failure increase and SNA missing redirects for Globe Telecom in the Philippines. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing User Authentication Identity SNA failure increase and SNA missing redirects for Globe Telecom in the Philippines. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Firebase Outage Impacting Notification Delivery for Twilio Customers
We have still seeing recovery in an active Firebase outage that is impacting notification delivery for some Twilio customers. Customers using Twilio products that rely on Firebase Cloud Messaging may experience disrupted or delayed notification delivery. Affected products may include:
Twilio Voice
Twilio Conversations
Twilio Notify
Authy
This issue is related to an upstream Firebase service disruption and may affect push notification delivery to end users. Our teams are actively monitoring ...
monitoring
We have started seeing recovery in an active Firebase outage that is impacting notification delivery for some Twilio customers. Customers using Twilio products that rely on Firebase Cloud Messaging may experience disrupted or delayed notification delivery. Affected products may include:
Twilio Voice
Twilio Conversations
Twilio Notify
Authy
This issue is related to an upstream Firebase service disruption and may affect push notification delivery to end users. Our teams are actively monitorin...
investigating
We are still experiencing an active Firebase outage that is impacting notification delivery for some Twilio customers. Customers using Twilio products that rely on Firebase Cloud Messaging may experience disrupted or delayed notification delivery. Affected products may include:
Twilio Voice
Twilio Conversations
Twilio Notify
Authy
This issue is related to an upstream Firebase service disruption and may affect push notification delivery to end users. Our teams are actively monitoring the sit...
investigating
We are currently experiencing an active Firebase outage that is impacting notification delivery for some Twilio customers. Customers using Twilio products that rely on Firebase Cloud Messaging may experience disrupted or delayed notification delivery. Affected products may include:
Twilio Voice
Twilio Conversations
Twilio Notify
Authy
This issue is related to an upstream Firebase service disruption and may affect push notification delivery to end users. Our teams are actively monitoring the...
SMS Delivery Delays from Twilio Long Codes to Multiple Networks in Netherlands
We have observed a recovery in SMS delivery from Twilio Long Codes to network subscribers on multiple networks in the Netherlands and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
monitoring
We have observed a recovery in SMS delivery from Twilio Long Codes to network subscribers on multiple networks in the Netherlands and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
monitoring
We have observed a recovery in SMS delivery from Twilio Long Codes to network subscribers on multiple networks in the Netherlands and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoring
We have observed a recovery in SMS delivery from Twilio Long Codes to network subscribers on multiple networks in the Netherlands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
monitoring
We have observed a recovery in SMS delivery from Twilio Long Codes to network subscribers on multiple networks in the Netherlands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to network subscribers on multiple networks in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to network subscribers on multiple networks in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to network subscribers on multiple networks in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to network subscribers on multiple networks in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to network subscribers on multiple networks in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to network subscribers on multiple networks in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to network subscribers on multiple networks in the Netherlands. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
SMS Delivery Receipt Delays from Twilio to H3G United Kingdom
We have observed a recovery in SMS delivery receipts from Twilio to H3G network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
monitoring
We have observed a recovery in SMS delivery receipts from Twilio to H3G network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoring
We have observed a recovery in SMS delivery receipts from Twilio to H3G network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to H3G network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to H3G network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to H3G network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio to H3G network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio to H3G network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from Twilio to H3G network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays from Twilio to H3G network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Voice Call Failures between Twilio and Multiple Networks in Malaysia and Thailand
We have observed a recovery in voice calls between Twilio and Multiple Networks subscribers in Malaysia and Thailand and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoring
We have observed a recovery in voice calls between Twilio and Multiple Networks subscribers in Malaysia and Thailand and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
MMS Delivery Delays and Failures from AT&T United States to Twilio Toll-Free Numbers
MMS Toll-Free, North AmericaMMS Toll-Free, North America
monitoring
We have observed a recovery in MMS delivery from AT&T network subscribers in the United States to a small subset of Twilio Toll-Free Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
monitoring
We have observed a recovery in MMS delivery from AT&T network subscribers in the United States to a small subset of Twilio Toll-Free Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing MMS delivery delays and failures from AT&T network subscribers in the United States to Twilio Toll-Free Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing MMS delivery delays and failures from AT&T network subscribers in the United States to a small subset of Twilio Toll-Free Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing MMS delivery delays and failures from AT&T network subscribers in the United States to a subset of Twilio Long Codes and Toll-Free Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing MMS delivery delays and failures from AT&T network subscribers in the United States to a small subset of Twilio Toll-Free Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing MMS delivery delays and failures from AT&T network subscribers in the United States to a subset of Twilio Toll-Free Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing MMS delivery failures from AT&T network subscribers in the United States to a subset of Twilio Toll-Free Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
identified
Twilio customers may be experiencing MMS delivery delays and failures from AT&T network subscribers in the United States to a subset of Twilio Long Codes and Toll-Free Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing MMS delivery delays and failures from AT&T network subscribers in the United States to a subset of Twilio Long Codes and Toll-Free Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing MMS delivery failures from AT&T network subscribers in the United States to a subset of Twilio Long Codes and Toll-Free Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing MMS delivery failures from AT&T network subscribers in the United States to a subset of Twilio Long Codes and Toll-Free Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
August 2026
Voice Call Failures and Post Dial Delay from a Subset of Twilio Mobile Numbers to Movistar Argentina
We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to Movistar network subscribers in Argentina and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing voice call failures and post dial delay from Twilio Phone Numbers to Movistar network subscribers in Argentina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Phone Numbers to Movistar network subscribers in Argentina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing voice call failures and post dial delay from Twilio Phone Numbers to Movistar network subscribers in Argentina. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
SMS Delivery Delays From a Subset of Twilio Short Codes to C-Spire and Dish United States
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to C-Spire and Dish network subscribers in the United States and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
monitoring
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to C-Spire and Dish network subscribers in the United States and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
monitoring
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to C-Spire and Dish network subscribers in the United States and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
monitoring
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to C-Spire and Dish network subscribers in the United States and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
monitoring
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to C-Spire and Dish network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoring
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to C-Spire and Dish network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to C-Spire and Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to C-Spire and Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to C-Spire and Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to C-Spire and Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to C-Spire and Dish network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
We are continuing to monitor the issue causing inconsistencies with Suppression - Blocks list data (v3/suppression/blocks). Mail delivery is fully operational. We will provide the next update tomorrow morning PDT or sooner if details change.
investigating
Our engineers are continuing to investigate the issue causing inconsistencies with Suppression - Blocks list data (v3/suppression/blocks). Mail send remains unaffected. We will provide another update in an hour or as soon as more information becomes available.
investigating
Our engineers are continuing to investigate the issue causing inconsistencies with Suppression - Blocks list data (v3/suppression/blocks). Mail send remains unaffected. We will provide another update in an hour or as soon as more information becomes available.
investigating
Our engineers are continuing to investigate the issue causing inconsistencies with Suppression - Blocks list data (v3/suppression/blocks). Mail send remains unaffected. We will provide another update in an hour or as soon as more information becomes available.
investigating
Our engineers are continuing to investigate the issue causing inconsistencies with Suppression - Blocks list data (v3/suppression/blocks). Mail send remains unaffected. We will provide another update in an hour or as soon as more information becomes available.
investigating
Our engineers are continuing to investigate the issue causing inconsistencies with Suppression - Blocks list data (v3/suppression/blocks). Mail send remains unaffected. We will provide another update in an hour or as soon as more information becomes available.
investigating
Our engineers are continuing to investigate the issue causing inconsistencies with Suppression - Blocks list data (v3/suppression/blocks). Mail send remains unaffected. We will provide another update in an hour or as soon as more information becomes available.
investigating
Our engineers are continuing to investigate the issue causing inconsistencies with Suppression - Blocks list data (v3/suppression/blocks). Mail send remains unaffected. We will provide another update in an hour or as soon as more information becomes available.
investigating
Our engineers are continuing to investigate the issue causing inconsistencies with Suppression - Blocks list data (v3/suppression/blocks). Mail send remains unaffected. We will provide another update in an hour or as soon as more information becomes available.
investigating
Starting around 11:45 AM PDT, our engineers began investigating an issue where users may experience inconsistencies while viewing Suppression - Blocks list data via API (v3/suppression/blocks) and the dashboard. Mail send is not impacted. We will provide another update in an hour or as soon as more information becomes available.
Degraded Experience on S/S, CNAM and VI for Select Phone Numbers
After monitoring for some time, we started seeing a degradation of the service. Some phone numbers on sub-accounts might witness degraded experience on S/S, CNAM and Voice Integrity. Our engineers are working to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
identified
After monitoring for some time, we started seeing a degradation of the service. Some phone numbers on sub-accounts might witness degraded experience on S/S, CNAM and Voice Integrity. Our engineers are working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
identified
After monitoring for some time, we started seeing a degradation of the service. Some phone numbers on sub-accounts might witness degraded experience on S/S, CNAM and Voice Integrity. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
investigating
We are continuing to investigate this issue.
investigating
Our monitoring systems have detected a potential issue. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Legacy Incident Archive
793 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Users unable to register their Authy Android app
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating an issue where some users are unable to register their Authy Android app. We expect to provide another update in 2 hours or as soon as more information becomes available.
identified
We are continuing to work on a fix for this issue.
identified
We are investigating an issue where some users are unable to register their Authy Android app
Voice Connection Errors
Source not attested
Last archived state: resolved
View archived record details
monitoring
Our engineers have implemented a fix and are contiuning to monitoring system performance. We will provide another update in 2 hours or as soon as more information becomes available.
monitoring
We also determined that this issue is also impacting Flex. Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 2 hours or as soon as more information becomes available.
monitoring
A fix has been implmented and we are monitoring the results.
identified
Our engineers have identified the issue and are working to deploy a fix.
Sending RCS Message with Automatic SMS/MMS Fallback
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implmented and we our now monitoring.
identified
The Twilio Programmable Messaging API is partially degraded starting from 04:56 PT. Customers sending an RCS message with automatic fallback to SMS/MMS may experience elevated levels of failures in message delivery. The root cause has been identified and oncall engineers are working on resolving the issue.
Client Connectivity Europe Region
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implmented and we are monitoring the fix.
investigating
We are aware of intermittent failures affecting mobile client calls in our Europe region. Customers may experience difficulty establishing or maintaining calls through mobile clients. Our team is actively investigating the root cause and monitoring service recovery. We will provide another update as soon as more information becomes available.
User Authentication Identity SNA Missing Redirects for Three in United Kingdom
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have observed a recovery in User Authentication Identity SNA missing redirects for Three in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
monitoring
We have observed a recovery in User Authentication Identity SNA missing redirects for Three in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
SMS Delivery Failures from a Subset of Twilio Phone Numbers to Multiple Networks in Multiple Countries in Europe
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to multiple networks in multiple countries in Europe and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in multiple countries in Europe. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in multiple countries in Europe. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
SMS Delivery Delays and Failures from Twilio to MPT Myanmar
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to MPT network subscribers in Myanmar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to MPT network subscribers in Myanmar. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to MPT network subscribers in Myanmar. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to MPT network subscribers in Myanmar. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to MPT network subscribers in Myanmar. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Loss of Audit Event Data for Twiml Applications From July/15 to July/21 - 2026
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
TwiML applications that have experienced complete loss of audit event data spanning from July 15 through July 21, 2026 are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
identified
Our engineers have identified the issue about some customers using TwiML applications that have experienced complete loss of audit event data spanning from July 15 through July 21, 2026.. We expect to provide another update in 1 hour or as soon as more information becomes available.
investigating
Our monitoring systems have detected a potential issue with loss of audit event data for Twiml Applications From July/15 to July/21 - 2026. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
User Authentication Identity Gateway API High Latency for Verizon in United States
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have observed a recovery in User Authentication Identity Gateway API high latency for Verizon in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing User Authentication Identity Gateway API high latency for Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing User Authentication Identity Gateway API high latency for Verizon in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
SMS Delivery Failures from Twilio Phone Numbers to Rakuten Japan
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Rakuten network subscribers in Japan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Rakuten network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Rakuten network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identified
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Rakuten network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Rakuten network subscribers in Japan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
