Daily provider-status observations and published incident history for Truckstop.
Component incident
Truckstop has an active component incident; no global outage is indicated. Verified .
Official provider source.
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75.7%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
76.7%
30
7
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We are aware of customers experiencing issues accessing load board menu items. If you are still experiencing issues, please perform a hard refresh (Ctrl + F5) on your web browser.
We are aware of an issue with the IRS e-Services system affecting TIN Matching files. As a result, RMIS is currently unable to validate W-9 TIN Matches. However, this delay does not impact the Risk Assessment System or incoming registrations.
For RMIS customers: we have not received an updated FMCSA Census file in 3 days, and the Vehicle Inspection File has not updated in 4 days. We have contacted the FMCSA about this, and they are looking into it. In the meantime, please note the data reflected in RMIS and SAFER could be outdated. We will provide updates when we hear back.
A fix has been implemented and we are monitoring the results.
identified
We are aware of an issue affecting Van/Reefer Board Pro and Sonar Insights customers. Rate and market data is currently unavailable, causing those fields to display as N/A. Load search remains available. We are actively working with the vendor to restore the data feed and will provide updates as they become available.
We are aware there is currently an issue and some customers might be unable to select the "More Load Options" when posting a load. The team is investigating and looking to resolve as quickly as possible.
Legacy Incident Archive
20 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Rate Inisghts Unavailable
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
We’re aware of an issue impacting Rate Insights and are actively working to resolve it. Our team is investigating the root cause and prioritizing a fix. We’ll share additional updates as they become available.
May 2026
Widespread service issues reported.
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are aware of an ongoing issue affecting some of our services. We are actively investigating and working to restore full functionality as quickly as possible.
We apologize for the inconvenience and will provide updates as more information becomes available.
Thank you for your patience.
TIN Matching Outage
minorSource not attested
Last archived state: resolved
View archived record details
investigating
The IRS TIN matching service is currently down impacting the ability to validate carriers on RMIS. We appreciate your patience and will continue to provide updates when available.
RMIS: FMCSA Data Delay
majorSource not attested
Last archived state: resolved
View archived record details
RMISSaferWatch
identified
We are in communication with the FMCSA daily about the missing L&I and new authority data. They are working to restore the regular data updates, but have not yet provided a timeline for when we can expect that. As soon as the data becomes available again, we will update our systems promptly. We appreciate your patience and will provide further updates here as needed.
investigating
We are continuing to wait for an update from the FMCSA regarding the data freeze. We appreciate your patience and will provide updates here as we receive them.
investigating
For RMIS and SaferWatch customers: The FMCSA is currently transitioning to Motus and has temporarily paused updates to L&I data, as well as the addition of new authorities to the Census file.
During this freeze, customers should not expect to see updates to L&I data or newly added authorities reflected in our platform. The FMCSA anticipates lifting the freeze on May 19, 2026.
As soon as the data becomes available again, we will update our systems promptly. We appreciate your patience and ...
Load Board Incidents
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are aware that some menu items are not available in the Load Board such as Load Manager and Truck Posting. The team is actively working to resolve.
SONAR Insights
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are aware the Van Load Board Pro users on long loading times for SONAR insights on load details and may time out. We are working with the vendor to correct this. Lane-level SONAR insights is still available.
Rate Insights
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are aware that Rate Insights is not populating on the load board. The team is investigating and working to resolve as quickly as possible.
April 2026
Load Post Error
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are aware that customers are unable to post loads. The team is actively investigating and we apologize for any inconvenience.
ITSD log in cache
Source not attested
Last archived state: resolved
View archived record details
identified
We are aware that some customers may be experiencing issues logging into ITSD. If you are experiencing an issue, please clear your cache and cookies and retry. For steps on how to do this, please visit: https://community.truckstop.com/s/article/Clearing-cache-in-cookies-for-ITS-Dispatch.
identified
We are aware that some customers may be experiencing issues logging into ITSD. If you are experiencing an issue, please clear your cache and cookies and retry.
March 2026
SaferWatch Data Dely
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are aware that SaferWatch data may be outdated. The team is working to resolve as quickly as possible.
