Daily provider-status observations and published incident history for Truckstop.
Component incident
Truckstop has an active component incident; no global outage is indicated. Verified .
Official provider source.
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75.7%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
76.7%
30
7
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We are aware of customers experiencing issues accessing load board menu items. If you are still experiencing issues, please perform a hard refresh (Ctrl + F5) on your web browser.
We are aware of an issue with the IRS e-Services system affecting TIN Matching files. As a result, RMIS is currently unable to validate W-9 TIN Matches. However, this delay does not impact the Risk Assessment System or incoming registrations.
For RMIS customers: we have not received an updated FMCSA Census file in 3 days, and the Vehicle Inspection File has not updated in 4 days. We have contacted the FMCSA about this, and they are looking into it. In the meantime, please note the data reflected in RMIS and SAFER could be outdated. We will provide updates when we hear back.
A fix has been implemented and we are monitoring the results.
identified
We are aware of an issue affecting Van/Reefer Board Pro and Sonar Insights customers. Rate and market data is currently unavailable, causing those fields to display as N/A. Load search remains available. We are actively working with the vendor to restore the data feed and will provide updates as they become available.
We are aware there is currently an issue and some customers might be unable to select the "More Load Options" when posting a load. The team is investigating and looking to resolve as quickly as possible.
Legacy Incident Archive
20 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
RMIS: FMCSA Census Data
Source not attested
Last archived state: resolved
View archived record details
RMIS
identified
FMCSA has released a new Census file that retains the changes made earlier this week. Beginning at 5pm MT today, we're processing that update to keep our data in sync with FMCSA's. You can expect an unusually high volume of carrier changes, with elevated activity continuing through the weekend. Depending on your business rules, some carriers may be decertified. No action is needed on your part.
investigating
For RMIS Customers: We've identified an unusually large number of changes in yesterday's Motus file, including some that appear unintentional — for example, a large number of records where data in a specific field is now blank. As a result, we've paused ingestion of Census data while we investigate.
We are in contact with the FMCSA to confirm whether these changes are accurate. They've confirmed they're investigating on their end as well. We'll continue to post updates as we learn more.
RMIS: FMCSA data update
minorSource not attested
Last archived state: resolved
View archived record details
RMIS
monitoring
For RMIS customeres: FMCSA processed a large, intentional update to Census carrier data today, resulting in more carrier data changes than usual in RMIS monitoring. FMCSA confirmed the change directly and told us it was not an error. Most affected records are inactive carriers, though you may notice somewhat more activity on carriers you actively monitor. Additional updates may follow, and we will provide updates as we receive them.
Load Board Menu Items
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix has been implemented. If you are still experiencing issues, a hard refresh (Ctrl + F5) will help resolve the issue in most cases
investigating
We are investigating reports of some customers experiencing issues accessing load board menu items. The team is working to resolve this as soon as possible.
Truck Posting Issue
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We are investigating reports of some customers experiencing issues when accessing Truck Posting. Affected users may encounter a blank white screen, delayed page loading, or difficulty completing the truck post. The team is working to resolve this as soon as possible
July 2026
Saved Loads (Mobile only)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are aware that some customers may not have the Saved Loads button available on mobile. We are working to fix as soon as possible.
June 2026
Truck Management Unavailable
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating an issue affecting Truck Management. Customers may be unable to post, update, or remove truck availability, and search results may not reflect the most recent posted capacity. We are working to restore service as quickly as possible.
Load Board Issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are aware that some customers might be experiencing intermittent issues with load board menu items and load management functionality. We are working to resolve as quickly as possible.
Rate Insights Degraded
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue with Rate Insights. Some requests may be failing intermittently, resulting in errors when attempting to retrieve rate estimates. We are working to resolve, thank you for your patience.
RMIS: SAFER Status Change
minorSource not attested
Last archived state: resolved
View archived record details
RMIS
monitoring
The ingestion is complete and we have turned Motus data updates back on for most carriers within Truckstop’s RMIS.
For a small number of carriers, Motus has cases where more than one active DOT number shares the same MC number, making it unreliable to determine which carrier record an update belongs to. We've reported this to the FMCSA and are not displaying any updated Motus data those carriers until it's has been resolved by the FMCSA. We will continue to provide updates.
identified
The Motus data import into RMIS has completed. We are now working through applying that data to carrier records in RMIS, which will continue over the next several hours. Going forward, any new data received will process through the system in real time.
We will continue to provide updates as we progress.
identified
We have begun ingesting Motus data into RMIS and are seeing some anomalies that we are investigating. We will continue to provide updates as we progress on a full solution.
investigating
The SAFER company snapshot has been updated with a number of brand new Operating Authority Statuses, resulting in a many carriers being decertified in RMIS. We are working with FMCSA to confirm this change. In the meantime, we are reverting any carriers that were updated back to the status they had before. Once we have confirmation from the FMCSA, we will adjust appropriately to reflect the latest accurate Operating Authority Status information.
RMIS: FMCSA Inactive Authority Status
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The FMCSA has confirmed that there is an issue that has caused the Operating Authority Status to change for a large number of companies. They are currently working on a fix for this issue that they anticipate applying today (6/9).
identified
The issue has been identified and a fix is being implemented.
investigating
Due to a recent change with the FMCSA, we are seeing an error where dual-authority carriers Operating Status is showing incorrectly. We are in communication to resolve.
