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91.7%of 36 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
89.7%
29
3
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Treasury Prime is seeing slow load times and errors when accessing pages within the console. Users may see slowness to load or a 404 error. Refreshing the page requested has been seen to successfully load data. We are currently working to identify and resolve the issue.
Core API and SFTP Connection Issues - Specific Bank Partner: Bangor Savings
Our bank partner made a change to mitigate the issue and we are seeing improved communication in all channels. We continue to monitor processing.
investigating
Treasury Prime is currently triaging an issue with our connection to the core and SFTP process for a specific bank partner, Bangor Savings Bank. The communication issue will impact our ability to return core data and complete book transfers between core accounts. It will also impact payment flows dependent on book processing such as ACH origination, incoming ACH processing, and wire processing. We are currently investigating and will work to resolve as soon as possible.
A fix was deployed to the production environment and we are seeing a reduction in the issue. We continue to monitor.
identified
Treasury Prime is seeing an increase in timeouts on card authorizations; the issue is being triaged and we are working on a deployment to resolve the issue.
Legacy Incident Archive
8 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Pending Transactions
minorSource not attested
Last archived state: resolved
View archived record details
API
monitoring
Treasury Prime continues to monitor the platform. In addition to book transfers, webhooks may not have triggered consistently within other payment channels in that window.
monitoring
Pending book transfers have begun to resolve, and payment channels are processing as expected. The issue on our host was impacting items from 2026-08-18-04:40:00 to 2026-08-18-10:47:00 UTC. During this period is it possible that webhooks for book transfers did not trigger correctly. Please reach out to help@treasuryprime.com for questions regarding webhooks or books during this period.
identified
Treasury Prime identified an issue in one of our hosts and has resolved the issue. The team is currently reviewing impacts.
investigating
Treasury Prime is currently investigating an issue impacting book transfers remaining in a pending state. This may impact related payment processing such as ACH and wires. We are also investigating webhook transmission. We will provide updates as we investigate.
Treasury Prime: Statements Inaccessible
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
An additional change has been deployed and we are seeing successful statement access. We will continue to monitor. Please direct additional inquiries to help@treasuryprime.com
identified
Treasury Prime has identified some additional errors that can prevent access to statements and we continue to triage.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Treasury Prime has identified the issue and is working to deploy a fix.
investigating
Treasury Prime is aware of errors when attempting to access the August deposit account statements (for transactions in July). We are investigating this to identify and remediate the issue.
July 2026
Mastercard Digital Wallet Tokenization Failures
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our partner has reported a return to expected behavior for Mastercard digital wallet tokenization actions. We will monitor activity on our platform.
identified
Treasury Prime's card processing partner has identified an issue with Mastercard digital wallet tokenization where they are seeing failure to activate, suspend, resume, or remove tokens. They have escalated the issue with Mastercard and are actively working to resolve. Our programs may see failures when attempting to take action on digital wallet tokens as a result. We will update on status as more information is available.
Specific Bank Partner: OMB Bank File Connectivity
Source not attested
Last archived state: resolved
View archived record details
monitoring
Treasury Prime has re-established connectivity and we are monitoring file exchanges.
identified
Treasury Prime and OMB are currently working on a fix for this issue.
identified
Treasury Prime and the OMB team are currently engaged in resolving an issue related to file connectivity between the two parties. This is currently impacting our ability to share outgoing NACHA files. Both teams are working to resolve the issue.
May 2026
Specific Bank Partner - MCB: Core Connectivity issue
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
We have implemented a change and are seeing successful core connectivity. We'll continue to monitor the platform.
investigating
Treasury Prime is seeing a loss of connectivity to the core for a specific partner bank, Merchant's Commerical. This will impact the availability of core balances. It will also impact payment processing for originated ACH items and book transfers. The team is working to identify and resolve the issue.
Treasury Prime Documentation Page
Source not attested
Last archived state: resolved
View archived record details
identified
The Treasury Prime documentation page is showing some navigation bar headers with limited data or incomplete names. Although the main view issues experienced yesterday have been resolved, we continue to assess the pages for other issues and are working to resolve them. For any specific concerns, please send a request to help@treasurprime.com
Treasury Prime Documenation Page Errors
Source not attested
Last archived state: resolved
View archived record details
monitoring
A change has been implemented and the view is restored. The team will monitor functionality.
investigating
Treasury Prime has seen that our documentation page is not displaying as expected. The team is currently working to resolve it.
March 2026
Specific Bank Partner: File connection impacting inbound payments at Piermont Bank
Source not attested
Last archived state: resolved
View archived record details
investigating
Treasury Prime observed a successful connection at 2:30 PM ET and data has begun flowing for both incoming ACH and incoming wire processing. We continue to monitor the process.
investigating
Team continue to work on resolving the issue; in the interim, the teams are working to manually process outstanding files. Updates will be provided as that process completes.
investigating
The file connection between Treasury Prime and Piermont Bank for incoming ACH and wire payment has not been reestablished. Both teams are engaged in resolving the issue.
investigating
Treasury Prime is currently investigating a file transfer issue between ourselves and Piermont Bank. This is currently delaying the posting of incoming ACH items and incoming wires. We will provide updates as we work to resolve the issue.
