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94.3%of 35 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
92.6%
27
2
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 3Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Starting from 14:08 UTC, users may have experienced issues with the Send Email connector in the US region. Our engineers are investigating the issue.
We apologise for any inconvenience this incident may have caused.
If you have any questions or concerns, please feel free to reach out to support@tray.ai.
Legacy Incident Archive
4 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Issues Logging into Tray Application
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We've applied a fix and login should now be working as expected. We're monitoring the situation closely to ensure the issue is fully resolved.
We apologise for any inconvenience. If you have any questions in the meantime, please feel free to reach out to support@tray.ai.
identified
Our engineering team is continuing to work on a fix.
In the meantime, affected users can log in via the alternative login page for their region as a workaround:
US: https://app.tray.io/v2/login
EU: https://app.eu1.tray.io/v2/login
AP: https://app.ap1.tray.io/v2/login
We apologise for any inconvenience. If you have any questions in the meantime, please feel free to reach out to support@tray.ai.
identified
We've identified the cause of the issue. Our engineering team is working on a fix and we'll provide a further update shortly.
We apologise for any inconvenience. If you have any questions in the meantime, please feel free to reach out to support@tray.ai.
investigating
We're currently investigating an issue affecting login for users logging in via email verification. Our engineering team is looking into it and working to restore normal service as quickly as possible.
We apologise for any inconvenience. If you have any questions in the meantime, please feel free to reach out to support@tray.ai.
Degraded Application Performance
minorSource not attested
Last archived state: resolved
View archived record details
identified
During the investigation, we isolated the impact couple of customers and reached out to those customers. If you did not receive a message from us related to this incident, it is highly unlikely that your organization was impacted by this incident.
We have a identified the potential cause and are continuing to investigate. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai.
Thank you for yo...
investigating
Our engineering teams are continuing to investigate this incident. We will be back with more information as soon as possible. We are very sorry for any inconvenience this incident may cause.
investigating
On July 13, 2026, starting at 15:20 UTC, Gmail authentications within the US region may encounter retries when refreshing the token, but should eventually succeed.
We are currently investigating. Thank you for your patience and understanding.
If you have any questions or concerns, please feel free to reach out to support@tray.ai.
Scheduled Trigger Degraded Performance
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The fix for the scheduled trigger issue has now taken effect, and all delayed workflow executions have caught up. Our systems have been operating normally since 7:50 AM UTC. We are continuing to monitor the situation closely to ensure stability.
identified
We have identified the issue causing scheduled triggers not to fire, impacting workflow execution in the US region. Our team is currently applying a fix and monitoring the results closely. We will provide further updates as more information becomes available.
investigating
Starting 7:00 AM UTC on Thursday, July 2, 2026, some customers in the US region may be experiencing issues with scheduled triggers not firing, which is impacting workflow execution. Our team is currently investigating the root cause and working towards a resolution.
We will provide further updates as more information becomes available. We apologise for any inconvenience this may cause.
If you have any questions or concerns, please feel free to reach out to support@tray.ai. Thank you for y...
May 2026
Degraded Application Performance
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Starting at 16:15 UTC on Friday, May 8th, 2026, users may have experienced workflow failures involving Script connectors version 3.3 in the US region.
Our engineering team is actively investigating the issue.
We apologise for any inconvenience this incident may have caused.
If you have any questions or concerns, please feel free to reach out to support@tray.ai.
