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SuperOffice Outage History

Uptime record, past incidents, and downtime history for SuperOffice.

Checking current status...
80.2% uptime over 91 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✗

90-Day Trend

May 18Aug 15

Monthly Uptime

Month Uptime Days Tracked Days with Issues
August 2026 80% 15 3
July 2026 83.9% 31 5
June 2026 66.7% 30 10
May 2026 100% 15 0

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

May 17 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

July 2026
Delayed email delivery (Mailgun → Service)
minor

Started: Jul 24, 12:09 PM

monitoring
A fix has been implemented by Mailgun and is being monitored. Delayed messages are now being processed and should catch up shortly.
Jul 24, 1:20 PM
identified
Mailgun has identified the root cause of the delay affecting email delivery into Service and is now working on a fix. Emails are not lost delivery will resume normally once the fix is deployed on their end. We are monitoring the situation closely and will post another update once service is fully restored.
Jul 24, 12:50 PM
investigating
We're investigating a delay in email delivery from Mailgun to Service. Emails are not lost, just delayed. Update to follow.
Jul 24, 12:09 PM
Service unavailable
critical

Started: Jul 22, 8:42 AM

identified
The issue has been identified and a fix is being implemented.
Jul 22, 9:05 AM
investigating
We are currently investigating availability issues with the SuperOffice CRM Cloud.
Jul 22, 8:42 AM
June 2026
Authentication issues with Tryapp and Maillink (WebTools)
major

Started: Jun 4, 1:43 PM

monitoring
The authentication issue affecting Tryapp and Maillink (WebTools) has been fixed, and services are now operational on both Windows and MacLink. A new version of MacLink is now available in production and resolves the issue. All MacLink users need to upgrade to this version. MacLink will prompt you to update automatically and provide a download for you to install. If you continue to experience any issues after upgrading, please contact support. Thank you for your patience.
Jun 6, 5:45 PM
monitoring
The fix for WebTools on Windows has been rolled out, and authentication for Tryapp and Maillink on Windows should now be working as expected. We are monitoring to confirm everything is stable. MacLink is still affected. A new version of MacLink will be released over the weekend, which resolves the issue. We will keep this incident open until the release is out and confirmed. If you are on Windows and still experience issues, please contact support. We will share another update once the new ...
Jun 5, 9:34 PM
identified
We have good news on the authentication issue affecting Tryapp and Maillink (WebTools). Windows: We will roll out a fix tonight that resolves the issue for WebTools on Windows. MacLink: We need a little more time to resolve the issue for MacLink and are continuing to work on it. We will share another update as soon as we have more information. Thank you for your patience.
Jun 5, 1:57 PM
identified
We are still working on the fix for the authentication issue affecting Tryapp and Maillink (WebTools). Our team continues to investigate and is working toward a resolution. For customers who are able to upgrade, we continue to recommend upgrading to WebTools 13, which resolves the issue. <a href="https://community.superoffice.com/en/support-faqs/faq/how-do-i-reinstall-superoffice-webtools//"> (How To Update Webtools) </a> We will share another update as soon as we have more information. Tha...
Jun 5, 9:36 AM
identified
We are still working on the hotfix for the authentication issue affecting Tryapp and Maillink (WebTools). We will provide a new status update tomorrow. In the meantime, for customers who are able to upgrade, we continue to recommend upgrading to WebTools 13, which resolves the issue. <a href="https://community.superoffice.com/en/support-faqs/faq/how-do-i-reinstall-superoffice-webtools//"> (How To Update Webtools) </a> Thank you for your patience. We apologise for any inconvenience this may ...
Jun 4, 5:48 PM
identified
We have identified an issue affecting authentication for Tryapp and Maillink (WebTools). Affected users may be unable to sign in or may experience interrupted sessions while using these services. What you can do: - Upgrade to WebTools 13, which resolves the issue. This is the recommended option for customers who are able to upgrade <a href="https://community.superoffice.com/en/support-faqs/faq/how-do-i-download-and-install-webtools-for-superoffice-crm/"> (How To Update Webtools) </a> Our t...
Jun 4, 1:43 PM
investigating
We are currently investigating an issue affecting authentication for Tryapp and Maillink (WebTools). Users may be unable to sign in or may experience interrupted sessions while using these services. Our team is actively working to identify the cause and restore normal service. We will provide an update as soon as we have more information. We apologies for any inconvenience this may cause.
Jun 4, 9:08 AM
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