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SuperOffice Outage History

Daily provider-status observations and published incident history for SuperOffice.

Operational

SuperOffice is operational. Verified . Official provider source.

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88% of 50 verified observed days had no reported provider issue

90-Day Trend

Jul 24Oct 21

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
September 2026 76.9% 26 6

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Jul 23 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

October 2026
Degraded system performance

View incident details and source

Started:

Sales & Marketing Client Service Client
identified
We are currently experiencing performance issues affecting some customers. The issue has been identified, and our team is working on a fix. We apologize for the inconvenience.
September 2026
A diminished system performance has been detected
minor Observed active window 1h 34m

View incident details and source

Started:

Login services Sales & Marketing Client Service Client
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating the incident that is resulting in a diminished system performance for some of our customers.
SuperOffice CRM
major Observed active window 3h 12m

View incident details and source

Started:

Login services
monitoring
A fix has been deployed for the issue affecting the login services and we are monitoring to confirm everything is back to normal. If you are still experiencing issues, please contact our support team and we will help you directly. Thank you for your patience.
investigating
We are currently investigating an issue affecting logins to SuperOffice. Some customers may experience difficulties logging in to SuperOffice. Our team is actively investigating and we will share an update as soon as we have more information. We apologise for the inconvenience this may be causing.
Email delivery issues
major Observed active window 4h 33m

View incident details and source

Started:

mailgun Outbound Delivery
identified
Microsoft has confirmed the cause: an anti-spam detection model in Exchange Online was incorrectly enforcing throttling against a subset of legitimate senders, including SuperOffice, causing "Server busy" delays for messages sent to and from external domains. Microsoft is rolling back the affected model and adding impacted sending IPs to an allow list as an interim mitigation. They estimate this rollout will complete within the next 30 minutes (as of their last update at 2:26 PM GMT+2), with...
identified
We've identified the cause: this is a confirmed issue on Microsoft's side affecting delivery to Microsoft 365 / Outlook.com mailboxes, tracked internally by Microsoft as incident EX1467029. We've verified it affects multiple independent SuperOffice email systems (login/confirmation codes and Service/CRM emails) in the same way, confirming the cause is on Microsoft's end, not ours. Affected emails are delayed, not lost, and will be delivered automatically once Microsoft resolves EX1467029. N...
identified
We are continuing to monitor the scope of this issue.
identified
We're aware of delays affecting emails sent from SuperOffice - including login confirmation codes, account activation links, password reset emails, and CRM mailings - to recipients whose email is hosted on Microsoft 365 or Outlook.com (Outlook, Hotmail, Live addresses). This is caused by a known issue on Microsoft's side that is temporarily limiting how quickly they accept incoming mail from external senders, including us. It is affecting many senders across the internet, not just SuperOffic...
SuperOffice for Outlook Loading Issues
major Observed active window 6h 1m

View incident details and source

Started:

API and Apps
monitoring
We have identified the cause of SuperOffice for Outlook remaining in a loading state and have taken corrective action. The service has been stable for the past hour and we are continuing to monitor closely. We will provide a further update once we are confident the issue is fully resolved, or if the situation changes.
investigating
Microsoft has confirmed that their Microsoft 365 service degradation has been resolved. However, we have continued to receive reports of SuperOffice for Outlook remaining in a loading state in Microsoft Outlook and Outlook on the web, including new reports this morning. Our investigation now points to a brief, intermittent issue on SuperOffice's own infrastructure serving the add-in, rather than the previously suspected Microsoft service degradation. The issue appears to have resolved itself ...
SuperOffice for Outlook Loading Issues
major Observed active window 18h 40m

View incident details and source

Started:

API and Apps
monitoring
All evidence gathered so far continues to point to an ongoing Microsoft 365 service degradation as the cause of this issue, and we have not identified any related problems within SuperOffice services. As this is not something SuperOffice can act on directly, we are monitoring Microsoft's incident status and its impact on SuperOffice for Outlook. We will update this page with the latest information as it becomes available, or once the issue is confirmed resolved.
identified
We have investigated reports of SuperOffice for Outlook remaining in a loading state in Microsoft Outlook and Outlook on the web. Based on our investigation and information published by Microsoft, the issue appears to be related to an ongoing Microsoft 365 service degradation affecting Outlook and related services. We have not identified any issues within SuperOffice services. Microsoft is actively working on the incident and users may experience recovery at different times as the situation...
investigating
We are investigating an issue where SuperOffice for Outlook app may fail to load in Microsoft Outlook and Outlook on the web, causing the add-in to remain in a loading state. Our investigation indicates that this may be related to an ongoing Microsoft 365 service degradation currently reported by Microsoft. We are actively monitoring the situation and assessing the impact on SuperOffice for Outlook users. We will provide further updates as more information becomes available.
A diminished system performance has been detected
minor Observed active window 1h 6m

View incident details and source

Started:

Sales & Marketing Client Service Client
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating the incident that resulted in a diminished system performance.

Legacy Incident Archive

2 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

July 2026
Delayed email delivery (Mailgun → Service)
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented by Mailgun and is being monitored. Delayed messages are now being processed and should catch up shortly.
identified
Mailgun has identified the root cause of the delay affecting email delivery into Service and is now working on a fix. Emails are not lost delivery will resume normally once the fix is deployed on their end. We are monitoring the situation closely and will post another update once service is fully restored.
investigating
We're investigating a delay in email delivery from Mailgun to Service. Emails are not lost, just delayed. Update to follow.
Service unavailable
critical Source not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating availability issues with the SuperOffice CRM Cloud.
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