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93.8%of 81 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
96.7%
30
1
September 2026
100%
29
0
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Microsoft has resolved the underlying Outlook/Exchange issue. We’re monitoring as Superhuman recovers and retries catch up.
identified
Microsoft reports an outage in Exchange Online, and Outlook features are delayed or unavailable for Superhuman users. This includes email sending, calendar sync, and other Outlook features. Our systems retry automatically. We are monitoring and will post an update when the status changes.
The system is still recovering. New mail can arrive a few minutes late for Gmail accounts. Notifications and Auto Labels for that mail can be late too. Outlook accounts are up to date. We are watching the system until it fully recovers.
monitoring
The change that lowers the load is in production.
Sending is still delayed. Notifications and Auto Labels can still be late. Mail stays slow while the backlog clears.
identified
Mail is slower than usual. Sending is delayed, and some messages fail to send. Attachment uploads are slow. Notifications and Auto Labels can be delayed.
We stopped the change that caused the extra load. A change that lowers the remaining load is merged and waiting to deploy. Sync that already started is still running, so the slowdown continues.
identified
We are having a degradation on the processing capacity due to high DB pressure
Legacy Incident Archive
2 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Some Outlook accounts cannot archive nor delete certain messages
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We're aware that a small number of customers on Outlook accounts have individual messages in their inbox that can't be marked done, archived, deleted, or moved to junk, the action returns a "failed" error and the message stays put.
We're actively investigating and will continue to post updates here as we learn more.
Emails marked Done reappearing in the Inbox
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We've rolled out a fix and are now monitoring the results. Emails that were already marked Done will correct themselves automatically once the update reaches your app. We'll post another update once we've confirmed the issue is fully resolved.
identified
We're aware of an issue where some emails marked as Done are reappearing in the Inbox on the Superhuman desktop app, affecting Outlook accounts.
We have identified the cause and are working on a fix. Emails that were already marked Done will correct themselves automatically once the update reaches your app. We'll post another update here as we begin to monitor the fix.
investigating
We're investigating reports that some emails marked as Done are reappearing in the Inbox on the Superhuman desktop app. This seems to affect only Outlook/Microsoft accounts. We're actively looking into it and will share an update shortly.
