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94.7%of 38 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
96.7%
30
1
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 3Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We have been notified by CLEAR , our Identity Verification provider that they are experiencing a system wide outage. They have opened an incident on their side and are actively investigating the issue. We have no estimated resolution timeline yet.
Applicant ExperienceYardi IntegrationEnterprise Partner APIOther IntegrationTrigo Web Application
monitoring
All VOR requests have been reprocessed.
Our ID Verification vendor declared an incident during our reprocessing. We successfully reprocessed 75% of the delayed ID verifications before the incident began. We will reprocess the rest when their incident is resolved. We do not have an ETA yet.
monitoring
Identity Verification requests and Verification of Rent requests processed between ~7:30am and ~8:30am PDT were delayed. We are reprocessing them and they should be completed by 10am PDT.
monitoring
The API was degraded starting a 7:24 am PST. You may have experienced intermittent timeouts or dropped connections.
August 2026
Asset Verifications temporarily unavailable on the Snappt Report
We've identified and fixed the rendering issue. Reports are now functioning as expected. We'll continue monitoring for a brief time.
investigating
We've identified an issue with report rendering where Asset Verifications are not being displayed. The asset calculations themselves continue to run successfully. We're investigating the root cause of the display issue.
Legacy Incident Archive
3 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Identity Verification is unavailable for some applicants
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our Identity Verification partner has resolved the issue on their side and systems appear to be operating normally. We will continue to monitor.
identified
We're in direct communication with the affected Identity Verification Partner. They're investigating the problem from their side to why we're unable to connect. Expect another update in approximately 30 minutes.
identified
Applicants attempting to verify their identity outside the US or who, for whatever reason, cannot use CLEAR to verify their identity, are experiencing widespread errors. We've identified the issue and are working on a resolution.
May 2026
Applicant Reports temporarily inaccessble
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
The database has returned to normal function. All services appear to be operating normally. We're continuing to monitor.
identified
We're seeing the impact of this outage spread to the applicant experience as well. Applicants are currently unable to submit. We're still working on a resolution.
identified
We've identified an issue accessing applicant reports. We're working on a resolution now.
April 2026
Income Verification Results Delayed
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We've verified that the problem has been remediated. We're still working to make sure delayed submissions are within SLA.
identified
We've identified the probable cause of the issue and are working on a fix.
investigating
We've discovered a large backlog of Income Verification Results awaiting finalization. We're currently investigating the root cause of the issue.
