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94.4%of 36 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
96.6%
29
1
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Snapdocs' third party email provider has reported an outage. Due to this, our support team may be delayed receiving or responding to emails sent to support@snapdocs.com. Support is still able to receive phone calls and Snapdocs is fully functional. Please contact Snapdocs Support at 833-762-7362 (833-SNAPDOC) for any urgent issues.
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing issues affecting 2FA code delivery from our third-party provider. Our team is investigating and will share updates when we receive more information.
Legacy Incident Archive
18 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Closing Creation - Document Processing Delays
Source not attested
Last archived state: resolved
View archived record details
monitoring
We have identified and fixed an issue affecting document processing times within closing creation. Our team is monitoring for results. Please contact support@snapdocs.com for any further questions.
April 2026
Snapdocs Delays
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We continue to investigate delays within Snapdocs. Please email support@snapdocs.com with any questions
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating delays within Snapdocs
Closing Creation - Document Processing Delays
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating delays in document processing within closing creation. Our team is actively working to identify the cause and restore normal processing times. We will provide updates as more information becomes available.
investigating
We are currently investigating delays in processing documents in our closing creation
Encompass Delays
minorSource not attested
Last archived state: resolved
View archived record details
identified
Snapdocs customers integrated with Encompass may continue to experience delays as Encompass works to resolve an ongoing service disruption. As a workaround, we recommend manually creating closings within Snapdocs for any urgent transactions.
identified
Snapdocs customers on Encompass may be experiencing issues and delays, as reported by Encompass - https://www.ice.com/status/platform/encompass
This issue does not affect Snapdocs platform health.
Intermittent Closing Creation Delays
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We continue to actively work toward a resolution for this issue. We appreciate your patience as our team works to restore full functionality.
If you have any immediate questions or need assistance, please reach out to us at support@snapdocs.com.
identified
We are currently investigating an issue causing delays in order and closing creation. Some orders may experience longer than normal processing times. Orders and closings can still be created manually. Please contact support@snapdocs.com with any questions.
investigating
We are currently investigating this issue.
Intermittent Closing Creation Delays
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
New orders and closings submitted via email are now creating successfully. We are continuing to monitor the situation closely to ensure full stability.
If you have any questions or are experiencing any issues, please reach out to support@snapdocs.com.
identified
We continue to actively work toward a resolution for this issue. We appreciate your patience as our team works to restore full functionality.
If you have any immediate questions or need assistance, please reach out to us at support@snapdocs.com.
identified
We are actively working with our third-party provider to resolve the issue. Orders and closings can still be created manually through the platform. Please contact support@snapdocs.com with any questions.
identified
We are continuing to investigate delays in order and closing creation caused by disruptions to our email processing workflow.
Orders and closings can still be created manually in the meantime.
identified
We are currently investigating an issue causing delays in order and closing creation for some customers. The issue has been identified and is related to a third-party dependency in our email processing workflow. Some orders may experience longer than normal processing times.
investigating
We are continuing to investigate this issue. Please email support@snapdocs.com with any questions.
investigating
We have identified an issue affecting submissions received via email, which may cause delays in closing creation. Closings submitted through API integrations are not impacted. Please contact support@snapdocs.com for any questions
investigating
We are currently investigating this issue.
Mortgage Cadence Integration - Closings Not Creating
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
Snapdocs is currently aware of issues impacting the creation of closings via the Mortgage Cadence integration. Please contact support@snapdocs.com for any questions.
March 2026
Errors Accessing Snapdocs
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results. Please email support@snapdocs.com if you have any questions.
identified
We are continuing to work on a fix for this issue.
identified
We are currently investigating multiple issues affecting transaction processing, platform access, authentication, and notification delivery, which may result in delays or degraded performance for some users. Our team is actively working to identify root causes and restore full functionality as quickly as possible.
identified
We are continuing to work on a fix for this issue.
identified
Snapdocs is currently investigating errors accessing our website
