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94.4%of 36 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
96.6%
29
1
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Snapdocs' third party email provider has reported an outage. Due to this, our support team may be delayed receiving or responding to emails sent to support@snapdocs.com. Support is still able to receive phone calls and Snapdocs is fully functional. Please contact Snapdocs Support at 833-762-7362 (833-SNAPDOC) for any urgent issues.
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing issues affecting 2FA code delivery from our third-party provider. Our team is investigating and will share updates when we receive more information.
Legacy Incident Archive
18 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
System Delays Aug 13 - Notary Connect Platform
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating delays in order creation within our Notary Connect (scheduling) platform . Our team is actively working to identify the cause and restore normal processing times. We will provide updates as more information becomes available.
Snapdocs Closings - Document Processing Delays
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating delays in document processing within closing creation. Our team is actively working to identify the cause and restore normal processing times. We will provide updates as more information becomes available.
July 2026
Encompass - Loan Processing Issues
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Snapdocs customers integrated with Encompass may continue to experience delays as Encompass works to resolve an ongoing service disruption. As a workaround, we recommend manually creating closings within Snapdocs for any urgent transactions. Please contact support@snapdocs.com for any questions.
investigating
Snapdocs is experiencing some intermittent issues retrieving documents and closing creation from ICE.
Snapdocs Platform Delays
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Snapdocs is currently experiencing delays in processing times for closing documents and order creation/updates as well as the login experience. Please contact support@snapdocs.com for any questions.
Intermittent Text Message Delays
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Some signers, consumers, and notaries are experiencing delayed or failed text messages.
We are currently investigating this issue.
Closing Creation - Document Processing Delays
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
Snapdocs is currently experiencing delays in processing times for closing documents due to a third-party VPN provider outage. Snapdocs platform remains fully functional for all users. Please contact support@snapdocs.com for any questions.
RON - KBA Issues 07.14
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
Snapdocs' third-party vendor is experiencing degraded performance generating KBA questions, causing some recipients to not receive them — which can delay or block entry into notary meetings. The Snapdocs platform itself is fully functional. As a workaround, hybrid and wet closings can be submitted to avoid delays. Questions: support@snapdocs.com
June 2026
Intermittent Latency
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results across platform functionality.
identified
Our team has identified the cause to the platform latency and we making adjustments to reinforce platform stability.
investigating
We are seeing improvements across the platform but aware that there is still some intermittent latency for some users on Snapdocs. Our team is actively working to resolve the issue and restore full functionality. Thank you for your patience.
investigating
We are aware that there is some intermittent latency for some users on Snapdocs. Our team is actively working to resolve the issue and restore full functionality. Thank you for your patience.
Mortgage Cadence Integration - Closings Not Creating
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
Snapdocs is currently aware of issues impacting the creation of closings via the Mortgage Cadence integration. Closings can be manually created on the Snapdocs platform. Please contact support@snapdocs.com for any questions.
Mortgage Cadence Integration - Closings Not Creating
Source not attested
Last archived state: resolved
View archived record details
identified
Snapdocs is currently aware of issues impacting the creation of closings via the Mortgage Cadence integration. Closings can be manually created on the Snapdocs platform. Please contact support@snapdocs.com for any questions.
