We have have made preliminary changes to alleviate an issue previously reported in All Regions that affects FTP/SFTP connections for VM imports.
The following symptoms should now be resolved. If you continue to experience any of the following symptoms, please contact Kyndryl Cloud Uplift Support (support@skytap.com) for immediate assistance:
* Creating new VM import connections
* Speed or stability issues when using FTP/SFTP
investigating
We are investigating an issue in all Region that affects FTP/SFTP connections specifically for importing VMs.
We are actively investigating this issue, and will provide further details regarding symptoms and scope within one hour.
We have identified a storage issue in our NL-Amsterdam-M-1 Region. Our Engineers are actively working on this issue with high priority.
Symptoms for this issue may include:
- Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown)
- Degraded disk read/write performance for some running Virtual Machines in this region
- Deploying from templates in this region may fail
- Saving templates in this region may fail
- Copying environments or templates out of this region may fail
- VM Imports and Exports out of this region may fail
We will provide an additional update within one hour.
investigating
We are currently investigating alerts related to a possible storage issue in our NL-Amsterdam-M-1 Region.
We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.
We are currently investigating alerts related to a possible storage issue in our US-West Region.
We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.
We have identified the problem previously reported with hosting services in our IE-Dublin-M-1 Region. Our Engineers continue to work on this issue with high priority.
This problem affects a very small subset of LPARs in the region. At this time the data plane (network and storage) for the impacted LPARs has no known issues.
If your LPAR is impacted, you will be receiving a separate notice via email.
If you have a VM reporting an error or issue, please contact Kyndryl Cloud Uplift Support (support@skytap.com) for assistance.
This incident status will not be receiving an update until we have another material change since there will not be any changes taken for the next several hours.
identified
We have identified an issue related to hosting services in our IE-Dublin-M-1 Region that impact a very small subset of Power LPARs. Our Engineers are actively working on this issue with high priority.
Symptoms for this issue may include:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted
We will provide an update within one hour.
investigating
We are investigating reports regarding an issue related to hosting services in our IE-Dublin-M-1 Region.
We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.
We are currently investigating alerts related to a possible networking issue in our US-Texas-M-1 Region.
We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.
We are continuing to remediate an issue related to hosting services in our APAC-2 Region. Our Engineers are actively working on this issue with high priority.
Symptoms for this issue may include:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted
We will provide an update within one hour.
identified
We have identified an issue related to hosting services in our APAC-2 Region. Our Engineers are actively working on this issue with high priority.
Symptoms for this issue may include:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted
We will provide an update within one hour.
We have made preliminary changes to alleviate an issue previously reported with the Kyndryl Cloud Uplift Portal Website. Our Engineers continue to work on this issue with high priority.
At this time, cloud.skytap.com should be available.
We will provide an additional update within one hour.
monitoring
We have made preliminary changes to alleviate an issue previously reported with the Kyndryl Cloud Uplift Portal Website. Our Engineers continue to work on this issue with high priority.
At this time, cloud.skytap.com should be available.
We will provide an additional update within one hour.
identified
We have confirmed that the Kyndryl Cloud Uplift Portal Website (cloud.skytap.com) is unavailable as of 5:50 AM UTC 10 Sep 2026.
Existing environments and running elements should be unaffected and continue to operate normally. The current impact is mostly limited to portal API and UI actions, which remain unavailable.
Our engineers continue to work on resolving this issue. We will provide the next update within one hour.
identified
We have confirmed that the Kyndryl Cloud Uplift Portal Website (cloud.skytap.com) is unavailable as of 5:50 AM UTC 10 Sep 2026.
Existing environments and running elements should be unaffected and continue to operate normally. The current impact is mostly limited to portal API and UI actions, which remain unavailable.
Our engineers continue to work on resolving this issue. We will provide the next update within one hour.
identified
We have confirmed that the Kyndryl Cloud Uplift Portal Website (cloud.skytap.com) is unavailable as of 5:50 AM UTC 10 Sep 2026. Our engineers are actively working to resolve this issue.
We will provide an update within one hour.
investigating
We have received alerts which have informed us that the Kyndryl Cloud Uplift Portal Website (cloud.skytap.com) is unavailable as of 5:50 AM UTC 10 Sep 2026. We are currently investigating this issue.
We will provide an update within one hour.
We have identified an issue related to hosting services in our APAC-2 Region. Our Engineers are actively working on this issue with high priority.
Symptoms for this issue may include:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted
We will provide an update once we have any change in this status.
identified
We have identified an issue related to hosting services in our APAC-2 Region. Our Engineers are actively working on this issue with high priority.
Symptoms for this issue may include:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted
We will provide an update once we have any change in this status.
identified
We have identified an issue related to hosting services in our APAC-2 Region. Our Engineers are actively working on this issue with high priority.
Symptoms for this issue may include:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted
We will provide an update within one hour.
identified
We have identified an issue related to hosting services in our APAC-2 Region. Our Engineers are actively working on this issue with high priority.
Symptoms for this issue may include:
- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- Inability of some running virtual machines in this region to be saved as a template, copied or deleted
We will provide an update within one hour.
investigating
We are investigating reports regarding an issue related to hosting services in our APAC-2 Region.
We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.
We have identified a storage issue in our SG-Singapore-M-1 Region. Our Engineers are actively working on this issue with high priority.
Symptoms for this issue may include:
- Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown)
- Degraded disk read/write performance for some running Virtual Machines in this region
- Deploying from templates in this region may fail
- Saving templates in this region may fail
- Copying environments or templates out...
investigating
We are currently investigating alerts related to a possible storage issue in our SG-Singapore-M-1 Region.
We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.
Legacy Incident Archive
15 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Storage Degradation in US-Texas Region-M-1
majorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified a storage issue in our US-Texas-M-1 Region. Our Engineers are actively working on this issue with high priority.
Symptoms for this issue may include:
- Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown)
- Degraded disk read/write performance for some running Virtual Machines in this region
- Deploying from templates in this region may fail
- Saving templates in this region may fail
- Copying environments or templates out of ...
investigating
We are currently investigating alerts related to a possible storage issue in our US-Texas Region-M-1 Region.
We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.
Storage Degradation in US-Texas-M-1
majorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified a storage issue in our US-Texas-M-1 Region. Our Engineers are actively working on this issue with high priority.
Symptoms for this issue may include:
- Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown)
- Degraded disk read/write performance for some running Virtual Machines in this region
- Deploying from templates in this region may fail
- Saving templates in this region may fail
- Copying environments or templates out of ...
investigating
We are currently investigating alerts related to a possible storage issue in our US-Texas-M-1 Region.
We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.
April 2026
Storage Degradation in UK-London-M-1
criticalSource not attested
Last archived state: resolved
View archived record details
identified
We have identified a storage issue in our UK-London-M-1 Region. Our Engineers are actively working on this issue with high priority.
Symptoms for this issue may include:
- Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown)
- Degraded disk read/write performance for some running Virtual Machines in this region
- Deploying from templates in this region may fail
- Saving templates in this region may fail
- Copying environments or templates out of...
Storage Degradation in UK-London-M-1
majorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified a storage issue in our UK-London-M-1 Region. Our Engineers are actively working on this issue with high priority.
Symptoms for this issue may include:
- Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown)
- Degraded disk read/write performance for some running Virtual Machines in this region
- Deploying from templates in this region may fail
- Saving templates in this region may fail
- Copying environments or templates out of...
Storage Degradation in APAC-2 region
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating alerts related to a possible storage issue in our APAC-2 Region.
We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.
