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31%of 58 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
10%
30
27
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
The issue has been identified and a fix is being implemented.
investigating
Hello Valued Customer,
Service disruption: Document processing for Swifty email uploads and Rendition invoice packets is currently degraded. Rendition invoice packets are not being processed, and documents received through Swifty email may be incorrectly classified as “Other.” Our team is actively investigating. Posted 1:36 pm CT; next update within 2 hours.
We apologize for any inconvenience this may cause to your operations. Please know that we are closely monitoring the situation and will continue to provide timely updates as new information becomes available.
Sincerely,
Shipwell Customer Support
Legacy Incident Archive
5 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
FedEx parcel Rest integration
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Hello Valued Customer,
Shipwell is currently experiencing an issue with FedEx Parcel REST integration, which is impacting parcel rates. We are actively working with FedEx to get this resolved.
We sincerely apologize for any inconvenience this may cause to your operations. Our team is closely monitoring the situation, and we will continue to provide updates as new information becomes available.
Sincerely,
Shipwell Customer Support
System Disruption
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Hello Valued Customer,
Shipwell is currently experiencing a system issue that impacts Webhooks, Scripts, carrier bidding capabilities, and order attachments. Our engineering team is actively investigating the issue and prioritizing a resolution.
We apologize for any inconvenience this may cause to your operations. Please know that we are closely monitoring the situation and will continue to provide timely updates as new information becomes available.
Sincerely,
Shipwell Customer Support
System Latency
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Hello Valued Customer,
Shipwell has identified a system latency. Our engineering team is actively investigating the issue and prioritizing a resolution.
We apologize for any inconvenience this may cause to your operations. Please know that we are closely monitoring the situation and will continue to provide timely updates as new information becomes available.
Sincerely,
Shipwell Customer Support
May 2026
System Latency
majorSource not attested
Last archived state: resolved
View archived record details
identified
Hello Valued Customer,
We have identified the root cause and are actively working to correct the issue.
We apologize for any inconvenience this may cause to your operations. Please know that we are closely monitoring the situation and will continue to provide timely updates as new information becomes available.
Sincerely,
Shipwell Customer Support
investigating
We are continuing to investigate this issue.
investigating
Hello Valued Customer,
Shipwell has identified a system latency. Our engineering team is actively investigating the issue and prioritizing a resolution.
We apologize for any inconvenience this may cause to your operations. Please know that we are closely monitoring the situation and will continue to provide timely updates as new information becomes available.
Sincerely,
Shipwell Customer Support
System Latency
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Hello Valued Customer,
Shipwell has identified a system latency. Our engineering team is actively investigating the issue and prioritizing a resolution.
We apologize for any inconvenience this may cause to your operations. Please know that we are closely monitoring the situation and will continue to provide timely updates as new information becomes available.
Sincerely,
Shipwell Customer Support
