Current answer
Shipwell experienced a critical incident: Rendition Invoice Packet Issue. ServiceAlert observed recovery on Oct 16, 2026.
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Incident Lifecycle
Affected Components
Digital Documents
Incident Timeline
Identified
The issue has been identified and a fix is being implemented.
Oct 16, 2026 at 5:58 PM UTC
Investigating
Hello Valued Customer,
Service disruption: Document processing for Swifty email uploads and Rendition invoice packets is currently degraded. Rendition invoice packets are not being processed, and documents received through Swifty email may be incorrectly classified as “Other.” Our team is actively investigating. Posted 1:36 pm CT; next update within 2 hours.
We apologize for any inconvenience this may cause to your operations. Please know that we are closely monitoring the situation and will continue to provide timely updates as new information becomes available.
Sincerely,
Shipwell Customer Support
Service disruption: Document processing for Swifty email uploads and Rendition invoice packets is currently degraded. Rendition invoice packets are not being processed, and documents received through Swifty email may be incorrectly classified as “Other.” Our team is actively investigating. Posted 1:36 pm CT; next update within 2 hours.
We apologize for any inconvenience this may cause to your operations. Please know that we are closely monitoring the situation and will continue to provide timely updates as new information becomes available.
Sincerely,
Shipwell Customer Support
Oct 16, 2026 at 5:48 PM UTC
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