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91.2%of 57 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
86.7%
30
4
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
ShareFile customers may experience delays of transactional emails, including Password Reset links, New User Welcome emails, and Upload/Download notification alerts
We have identified the issue affecting email delivery and have implemented a fix. We are monitoring the issue.
investigating
We have identified an issue affecting email delivery across ShareFile services. Customers may experience delays or non-delivery of transactional emails, including Password Reset links, New User Welcome emails, and Upload/Download notification alerts.
The ability to send emails through an automated workflow has been temporarily disabled. We will post an update when this functionality is restored.
Legacy Incident Archive
5 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
ShareFile customers with Storage Zone Controllers are not operational at this time.
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating this issue.
June 2026
RightSignature / eSignature uploads are failing.
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
This incident has been resolved.
investigating
A fix has been implemented and we are monitoring results.
investigating
The issue has been identified and a fix is being implemented.
investigating
A fix has been implemented and we are monitoring results.
investigating
**Identified** - The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Some ShareFile customers may be experiencing issues with their ShareFile account
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
Some ShareFile customers may be experiencing issues with AI File Renaming and AI File Validation for Document Request Lists. We are investigating this issue and we will provide updates here as soon as available.
April 2026
BuyNow, Trial Conversion & SelfService-Billing is currently experiencing technical issue while accepting Credit Cards payments
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating this issue.
March 2026
Some ShareFile users may be experiencing issues with uploads and downloads on their accounts
minorSource not attested
Last archived state: resolved
View archived record details
investigating
ShareFile customers may be experiencing issues with uploads and downloads. We are investigating this issue and we will provide updates here as soon as available.
