ShareFile customers may experience delays of transactional emails, including Password Reset links, New User Welcome emails, and Upload/Download notification alerts
View the provider incident record →Current answer
ShareFile® experienced a minor incident: ShareFile customers may experience delays of transactional emails, including Password Reset links, New User Welcome emails, and Upload/Download notification alerts. ServiceAlert observed recovery on Sep 9, 2026.
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Incident Lifecycle
Affected Components
ShareFile®
Incident Timeline
Monitoring
We have identified the issue affecting email delivery and have implemented a fix. We are monitoring the issue.
Sep 9, 2026 at 7:44 PM UTC
Investigating
We have identified an issue affecting email delivery across ShareFile services. Customers may experience delays or non-delivery of transactional emails, including Password Reset links, New User Welcome emails, and Upload/Download notification alerts.
Sep 9, 2026 at 6:38 PM UTC
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