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Scaleway Outage History

Daily provider-status observations and published incident history for Scaleway.

Regional incident

Scaleway has an active regional incident; no global outage is indicated. Verified . Official provider source.

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0% of 56 verified observed days had no reported provider issue

90-Day Trend

Jul 23Oct 20

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
September 2026 0% 30 30

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Jul 22 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

October 2026
[Key Manager] - it-mil - api unavailable
minor Observed active window 47h 35m

View incident details and source

Started:

Secret Manager
identified
incident has been mitigated, we are implementing a long-term solution
investigating
key manager api unavailable following database migration
[Generative APIs] - [fr-par] - glm-5.2 service instabilities
minor Observed active window 67h 12m

View incident details and source

Started:

Generative API
investigating
[15h00 utc+2] We are experiencing instabilities with a critical part of the glm-5.2 model infrastructure, working actively on the mitigation
[DC5] Public Switch in rack b11 room 1 is down
minor Observed active window 4h 17m

View incident details and source

Started:

Network
investigating
Since 11h30, Public Switch in rack b11 room 1 is down causing connectivity issues for some services, Our team is investigating.
[Support] Call Handling Delays
minor Observed active window 46h 3m

View incident details and source

Started:

Excellence
identified
Due to a high volume of requests, it may be difficult to reach our teams by phone. If needed, we invite you to contact us directly by submitting a ticket so that your request can be processed as quickly as possible. Thank you for your understanding. En raison d’un nombre élevé de demandes, il peut être difficile de joindre nos équipes par téléphone. Au besoin, nous vous invitons à nous contacter directement par ticket afin que votre demande soit prise en charge dans les meilleurs délais. Merci de votre compréhension.
[DC5] Several Switch and server down Row B and D
minor Observed active window 26h 52m

View incident details and source

Started:

Dedibox DC5
monitoring
The maintenance is complete, and we are currently monitoring the results.
investigating
Following an electrical maintenance, there are several servers down and at least 3 switchs down in row D.
[Web Hosting] - Intermittent access on pf-1004 platform
minor Observed active window 52m

View incident details and source

Started:

Hosting
investigating
There is currently an access issue on the 1004 platform. We are currently investigating the matter.
[Dedibox VPS] - [fr-par] servers locked in Paris location
minor Observed active window 10h 22m

View incident details and source

Started:

Dedibox VPS
investigating
Customers may be unable to connect to their Dedibox VPS in the Paris location due to a locked state.
[SERVERLESS-JOBS] [FR-PAR] Jobs can't be executed
minor Observed active window 5h 48m

View incident details and source

Started:

Jobs
monitoring
Job runs can now be executed.
investigating
Customers can't execute jobs.  Job runs will be stuck in validated status.
September 2026
[TEM] - TEM IP address blacklist
minor Observed active window 12m

View incident details and source

Started:

Transactional Email
identified
The IP address 51.159.124.109 has been blacklisted by Spamhaus.
[Account] - Global - Account API Down
major Observed active window 5h 29m

View incident details and source

Started:

Billing Environmental Footprint IAM Load Balancer
identified
Services have recovered, we are investigating, but there should not be any user facing impacts anymore.
investigating
We are continuing to investigate this issue.
investigating
Account API is down. Console may be unusable

Legacy Incident Archive

223 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

April 2026
[Cockpit] - SMTP alert manager mail is broken
minor Source not attested
Last archived state: resolved
View archived record details
investigating
The SMTP communication with TEM is currently disrupted due to a key rotation issue. This may affect the delivery of alert emails.
March 2026
[Webmail] [fr-par] Webmail unavailable on pf-012
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Webmail is not accessible for hostings on pf-012.whm.fr-par.scw.cloud
[RPN-SAN] - [DC2/DC3] SAN cluster RAID disk failure
minor Source not attested
Last archived state: resolved
View archived record details
identified
The RAID is currently being rebuilt. An operation to recover the service is underway. The service should be back tomorrow if everything goes smoothly.
investigating
We are continuing to investigate this issue.
investigating
Between 23:45 and 01:30 on sunday, 4 disks failed on our SAN Cluster server, compromising the RAID configuration. We are attempting to recover data using a spare server.
[WebHosting Elements] - [fr-par-2] IPV6 not working on pf-012.whm.fr-par.scw.cloud
minor Source not attested
Last archived state: resolved
View archived record details
identified
IPV6 connectivity is currently unavailable. This may affect services relying on IPV6 addresses on the platform pf-012.whm.fr-par.scw.cloud.
[WebHosting Elements] - [fr-par-2] IPV6 not working on pf-012.whm.fr-par.scw.cloud
minor Source not attested
Last archived state: resolved
View archived record details
identified
IPV6 connectivity is currently unavailable on the platform pf-012.whm.fr-par.scw.cloud. This may affect services relying on IPV6 addresses. We have identified the cause and are working on a resolution.
investigating
IPV6 connectivity is currently unavailable. This may affect services relying on IPV6 addresses.
[Data Warehouse] - [fr-par] New deployment blocked
minor Source not attested
Last archived state: resolved
View archived record details
investigating
The new deployment is currently blocked. This may affect the start of new deployments.
[Audit Trail] - [fr-par] - API Partial Outage
Source not attested
Last archived state: resolved
View archived record details
investigating
The issue has been mitigated, and we are investigating its root cause.
investigating
We are currently experiencing a partial outage affecting the Audit Trail API in the fr-par region. This may impact your ability to access or use the Audit Trail service. Customers may see 503 responses on some requests to the audit trail API, but no events are being lost.
[MongoDB] - [fr-par-1] Connectivity Loss on Public Endpoint
critical Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Customers are experiencing connectivity issues through public endpoints. The public endpoint IPs are not pointing to the new nodes.
[AUDT] - [pl-waw] - NATS stream not responsive
minor Source not attested
Last archived state: resolved
View archived record details
investigating
Events in PL-WAW are not being displayed in Audit Trail since 9:53 GMT+1. Those events are not lost because we have a backup solution that stores the events in case of incidents like this. We are actively working on fixing the issue.
[Generative APIs] - [fr-par] Increased response times for Qwen-3-235B-A22-Instruct
minor Source not attested
Last archived state: resolved
View archived record details
investigating
Qwen-3-235B-A22-Instruct is currently experiencing increased response times. We are investigating the situation.
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