Daily provider-status observations and published incident history for Scaleway.
Regional incident
Scaleway has an active regional incident; no global outage is indicated. Verified .
Official provider source.
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0%of 56 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
0%
30
30
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Due to a high volume of requests, it may be difficult to reach our teams by phone.
If needed, we invite you to contact us directly by submitting a ticket so that your request can be processed as quickly as possible.
Thank you for your understanding.
En raison d’un nombre élevé de demandes, il peut être difficile de joindre nos équipes par téléphone.
Au besoin, nous vous invitons à nous contacter directement par ticket afin que votre demande soit prise en charge dans les meilleurs délais.
Merci de votre compréhension.
Services have recovered, we are investigating, but there should not be any user facing impacts anymore.
investigating
We are continuing to investigate this issue.
investigating
Account API is down. Console may be unusable
Legacy Incident Archive
223 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
[Billing] - [fr-par/global] April to May cutoff delay
minorSource not attested
Last archived state: resolved
View archived record details
identified
Customers may experience missing or incorrect billing data for May due to a delay in the monthly cutoff process.
Expect May consumptions and draft bill amounts to be up-to-date and reliable before 12:00 Paris time
investigating
We are currently investigating this issue.
identified
Customers may experience missing or incorrect billing data for May due to a delay in the monthly cutoff process.
Expect May consumptions and draft bill amounts to be up-to-date and reliable before 12:00 Paris time
identified
Customers may experience missing or incorrect billing data for May due to a delay in the monthly cutoff process.
[Billing] - [fr-par/global] April to May cutoff delay
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Customers may experience missing or incorrect billing data for May due to a delay in the monthly cutoff process.
[EDGE SERVICES] - Edge Services is currently unavailable from the outside
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
The engineers on our Edge Services team are still investigating the situation.
investigating
Our Edge Services are currently unavailable; our engineers are already investigating the issue.
We will update this status as soon as we have more information.
[INSTANCE] - [ALL REGION] Instance creation failure from console
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
A fix has been implemented and we are monitoring the results
investigating
Due to an internal issue, it is currently not possible to create new instances across all regions from the console.
However, you can create them using the Scaleway CLI available here: https://cli.scaleway.com/instance/
April 2026
[Block Storage] - [fr-par-1] Snapshot API call timeouts
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
Customers may experience issues with Block Storage snapshot operations in the FR-PAR-1 region. Our engineering team has identified the root cause and is working on a solution to restore normal operations. We will provide further updates as soon as the issue is resolved. Thank you for your patience.
investigating
Some RDB instances in the FR‑PAR‑1 region are currently stuck in the "snapshotting" state. Our engineering team is actively working to release the affected instances and restore normal snapshot operations.
We will provide further updates as soon as the issue is resolved. Thank you for your patience
A fix has been implemented and we are monitoring the results.
identified
Customers may experience failures when accessing Object Storage in the Milan region due to an issue during an upgrade. The team is rolbacking this change.
The issue started at 09:05 UTC and ended at 09:41 UTC
identified
Customers may experience failures when accessing Object Storage in the Milan region due to an issue during an upgrade.
The team is rollbacking this change.
[E-mail Gateway] - [World] - Delays sending emails to ProtonMail
Source not attested
Last archived state: resolved
View archived record details
investigating
The emails that are sent to ProtonMail (including the emails sent to a custom domain associated to ProtonMail) are processed very slowly.
Dedibox customers in rack DC5/S1/C57 may experienced network connectivity issues on the rpn network due to a switch reboot.
[Serverless Functions] - [fr-par/nl-ams/pl-waw] DNS resolution failures for all functions
minorSource not attested
Last archived state: resolved
View archived record details
investigating
After investigation, this also affects functions created on new namespaces on fr-par.
investigating
We are continuing to investigate this issue.
investigating
Customers may experience DNS resolution failures for their Serverless Functions in the nl-ams and pl-waw regions, due to an error that happened during the scheduled maintenance: https://status.scaleway.com/incidents/qhh06fhhn47r.
Errors for clients might look like: "lookup [...] on 10.32.15.25:53: read udp 100.96.xx.xx:xx->10.32.15.25:53: i/o timeout".
We have identified the root cause. Sorry about any inconvenience.
[BareMetal API] IPMI calls timeout issue
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Customers may experience timeouts when performing IPMI calls, including stop, start, and reboot actions, on BareMetal servers.
