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91.7%of 36 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
93.3%
30
2
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
The system continues to operate normally following the fix. Monitoring remains in progress, and no additional issues have been observed at this time.
monitoring
The system has been restored and is operating normally. We are continuing to monitor service performance and stability to ensure the corrective fix remains effective.
identified
Our investigation identified the underlying issue. A corrective fix has been deployed, and the service remains under active monitoring to verify stability and confirm full resolution.
investigating
We are currently investigating an issue affecting SolarWinds Service Desk. Some users may be unable to access the application at this time.
Our team is actively working to identify the cause and restore service as quickly as possible. We will share another update as soon as more information is available.
The fix has been deployed, and we are actively working through the remaining backlog of ticket updates. Some updates may continue to be delayed while processing is underway, but we expect delays to lessen as the backlog is cleared. We will continue monitoring the system and provide additional updates as processing progresses.
investigating
We are currently experiencing delays in displaying updated information across the platform. New and updated tickets, comments, incident changes, and field updates—such as state and title changes—may take longer than expected to appear or may temporarily display outdated information.
Page load times may also be affected. Our team has identified the issue and is working to resolve it. Some delays may continue as we roll out the fix across the platform.
We are seeing improvements following the deployment of the fix; we are actively monitoring the system to ensure performance remains stable and that all delayed updates are fully processed.
monitoring
The fix has been deployed, and we are actively processing the remaining backlog of ticket updates. While processing is underway, some ticket updates may continue to experience delays. We expect these delays to resolve as the backlog is cleared. We will continue to monitor the system and provide further updates as processing progresses.
identified
We are currently experiencing delays in updated information showing in the platform. New and updated tickets, comments, incident changes, and field updates, such as state and title, and other functions, are at times slow to update and or show outdated information. We are also seeing page load times being impacted.
The team has identified the issue and is working on a resolution. You may experience some delays as we roll out the fix across the platform.
Legacy Incident Archive
8 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Elevated 500 errors
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team is continuing to monitor the application closely to ensure stability. Further updates will be shared as soon as they are available.
investigating
The application is accessible again, and service has been restored.
Our team is continuing to monitor the application closely to ensure stability. We will provide another update if any further issues are identified.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating an issue affecting SolarWinds Service Desk. Some users may be unable to access the application at this time.
Our team is actively working to identify the cause and restore service as quickly as possible. We will share another update as soon as more information is available.
Delayed Visibility of Incidents in the Service Desk UI
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been deployed to remediate the issue affecting SolarWinds Service Desk, where new incidents may not appear on the Incident Index page despite being created successfully.
We are continuing to monitor the service closely to ensure normal visibility is fully restored.
identified
We have identified the root cause of the issue affecting SolarWinds Service Desk, where new incidents may not appear on the Incident Index page despite being submitted successfully. We will share another update as soon as more information becomes available.
investigating
We are continuing to investigate an issue in SolarWinds Service Desk where new incidents may not appear on the Incident Index page, despite being submitted successfully and generating confirmation messages.
Our team is working to identify the cause and restore normal visibility. We will share another update as soon as more information is available.
identified
We are currently investigating an issue affecting SolarWinds Service Desk, where incidents created via email are being submitted successfully, and confirmation messages are being sent, but the newly created incidents may not appear on the Incident Index page.
Our team is actively working to identify the root cause and restore normal visibility as quickly as possible. We will provide another update as soon as more information becomes available.
June 2026
Delayed Visibility of Incidents
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are seeing improvements in the application's overall performance. Our team continues to closely monitor the environment to ensure stability and confirm that no further issues arise.
We will share additional updates as needed.
monitoring
We are continuing to monitor the behavior closely while our team works to confirm consistent visibility in the incident list. We will share another update as soon as more information becomes available.
monitoring
We have completed the fix for this issue and services are returning to normal. Incidents submitted through email should now appear properly in the Incident Index page as expected. Our team will continue to closely monitor the environment to ensure stability and confirm that the issue has been fully resolved. We appreciate your patience while we worked to address this issue.
identified
We've identified the cause of the reported issue and are working on a fix as quickly as possible. Thank you for your patience.
investigating
We are currently investigating an issue affecting SolarWinds Service Desk where incidents created via email are successfully submitted and confirmation messages are sent, but the newly created incidents may not appear in the Incident Index page.
Our team is actively working to identify the cause and restore normal visibility as quickly as possible. We will share another update as soon as more information becomes available.
US Data Center - Delayed Visibility of Incidents
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are currently monitoring this issue. Our investigation confirmed that incident creation is occurring successfully and notification emails are being sent as expected. However, some incidents created through email may not appear immediately in the incident list within the UI, even though they remain accessible through the direct link included in the notification email.
We are continuing to monitor the behavior closely while our team works to confirm consistent visibility in the incident lis...
investigating
We are currently investigating an issue where incidents created through email may not appear immediately in the incident list in SolarWinds Service Desk UI.
During our review, we confirmed that incident creation notifications are being sent successfully, and the affected incidents can be accessed through their direct links. However, there may be a delay before those incidents become visible in the incident list within the UI.
Our team is actively investigating this behavior and working to d...
Service Desk Slow Performance
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are seeing improved performance on our end and are continuing to monitor the situation closely. We are also working to confirm whether customers are experiencing similar improvements as we continue our efforts to ensure full service stability.
We appreciate your patience and understanding during this time. We will provide another update as soon as additional information becomes available.
identified
We have identified the cause of the reported issue and are actively working to implement a fix as quickly as possible. Thank you for your patience and understanding while we work toward a resolution.
investigating
We are currently investigating reports of slow performance issues in SolarWinds Service Desk. Our team is working to resolve this as quickly as possible.
May 2026
Error 500: Service interruption
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The services are currently operating normally, and our engineering team is closely monitoring system performance to ensure continued stability. We will provide additional updates here if we observe any further impact or if additional action is required.
investigating
We are aware of an issue that caused the application to be unavailable for a few minutes. Our team is currently investigating the cause and monitoring the service to ensure it remains stable. Further updates will be posted here as more information becomes available.
April 2026
Error 500: Service interruption
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The services are currently operating normally, and our engineering team is closely monitoring system performance to ensure continued stability. We will provide additional updates here if we observe any further impact or if additional action is required.
investigating
We are continuing to investigate this issue.
investigating
We are aware of an issue that caused the application to be unavailable for approximately two minutes. Our team is currently investigating the cause and monitoring the service to ensure it remains stable. Further updates will be posted here as more information becomes available.
Slow Performance & Error 500
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are seeing improved results on our end and are continuing to monitor performance closely. We are also working to confirm whether customers are seeing similar improvement while we continue to ensure full stability. We appreciate your patience and will provide another update as soon as more information becomes available.
investigating
We are actively investigating continued unexpected behavior following a recent fix. Our team is working to ensure full stability. We appreciate your patience and will share another update as soon as more information is available.
investigating
We have observed unexpected behavior following the recent fix and are currently reviewing the issue. Our team is continuing to investigate while working to ensure full stability. We appreciate your patience and will provide further updates as soon as more information becomes available.
monitoring
We have completed the fix for this issue and will continue to monitor the situation to ensure stability.
identified
We've identified the cause of the reported issue and are working on a fix as quickly as possible. Thank you for your patience.
investigating
We are currently investigating reports of slow performance and intermittent Error 500 issues in SolarWinds Service Desk. Our team is working to resolve this as quickly as possible.
