Current answer
SolarWinds Service Desk experienced a critical incident: Elevated 500 errors. ServiceAlert observed recovery on Sep 10, 2026.
Official SolarWinds Service Desk status page Current SolarWinds Service Desk status
ServiceAlert observed status change:
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Incident Lifecycle
Affected Components
Application (North America)
Incident Timeline
Monitoring
The system continues to operate normally following the fix. Monitoring remains in progress, and no additional issues have been observed at this time.
Sep 10, 2026 at 4:02 PM UTC
Monitoring
The system has been restored and is operating normally. We are continuing to monitor service performance and stability to ensure the corrective fix remains effective.
Sep 10, 2026 at 3:54 PM UTC
Identified
Our investigation identified the underlying issue. A corrective fix has been deployed, and the service remains under active monitoring to verify stability and confirm full resolution.
Sep 10, 2026 at 3:49 PM UTC
Investigating
We are currently investigating an issue affecting SolarWinds Service Desk. Some users may be unable to access the application at this time.
Our team is actively working to identify the cause and restore service as quickly as possible. We will share another update as soon as more information is available.
Our team is actively working to identify the cause and restore service as quickly as possible. We will share another update as soon as more information is available.
Sep 10, 2026 at 3:38 PM UTC
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