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94.6%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
96.6%
29
1
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 3Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Routific APIRoutific SaaS productDriver Mobile AppNew RoutificRoutific Notifications
monitoring
**Monitoring — Service Recovering**
We are seeing our platform recover following the incident at our cloud infrastructure provider. Login and other affected functionality are returning to normal.
Some users may still experience intermittent errors as recovery completes. If you hit an issue, retrying should now succeed in most cases.
Our team is continuing to monitor closely. We will confirm once the service is fully stable.
Next update within 30 minutes.
identified
**Identified — Upstream Cloud Provider Incident**
The disruption is caused by an ongoing incident at our cloud infrastructure provider, which is impacting our system from operating reliably. This is affecting login and degrading performance across the platform.
We will provide another update within 30 minutes.
investigating
We are aware of an issue preventing users from logging in, and we are also seeing elevated error rates across other parts of the platform.
Our engineering team is actively investigating and has this as our highest priority.
We will post another update within 30 minutes, or sooner if we have new information.
August 2026
API authentication errors impacting driver tracking and notification links
The fix is complete as of now. API requests with existing tokens are authenticating normally again, and driver location updates and notification tracking links have resumed. We are monitoring error rates to confirm full recovery.
identified
We have identified the cause and we are fixing the affected services now.
identified
Since approximately 30 minutes ago, a subset of API requests are failing with 401 Unauthorized errors. Requests authenticated with older, long-lived API tokens are affected; sign-ins through the web app are working normally.
Customers may notice:
- API integrations receiving 401 errors (including creating and polling optimizations)
- Driver location updates missing from live tracking views
- Delivery notifications (SMS/email) sending successfully but without their tracking links
Legacy Incident Archive
3 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Webhooks outage
minorSource not attested
Last archived state: resolved
View archived record details
New Routific
monitoring
Our third party provider has reported they have resolved the issue. We will continue to monitor.
identified
Routific users on plan.routific.com are having problems with Webhooks due to an outage with our third party provider.
We will send another update in 30 minutes.
July 2026
Delays sending email notifications
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
Some email notifications like delivery tracking emails and "driver on the way" updates aren't being sent right now. We've found the cause and are rolling out a fix.
Everything else is working normally: route planning, optimization, dispatch, the driver app, and SMS notifications are not affected.
June 2026
Customer Management outage
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
All users should now be able to access customer management.
We are continuing to monitor and will update again in the next hour.
investigating
Access to customer management on app.routific.com and beta.routific.com is not available
It’s our highest priority to get up and running again, and our engineers are working on it. We will send another update in 30 minutes.
