API authentication errors impacting driver tracking and notification links
View the provider incident record →Current answer
Routific experienced a major incident: API authentication errors impacting driver tracking and notification links. ServiceAlert observed recovery on Aug 25, 2026.
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Incident Lifecycle
Affected Components
Routific API
New Routific
Routific Notifications
Incident Timeline
Monitoring
The fix is complete as of now. API requests with existing tokens are authenticating normally again, and driver location updates and notification tracking links have resumed. We are monitoring error rates to confirm full recovery.
Aug 25, 2026 at 8:53 PM UTC
Identified
We have identified the cause and we are fixing the affected services now.
Aug 25, 2026 at 8:52 PM UTC
Identified
Since approximately 30 minutes ago, a subset of API requests are failing with 401 Unauthorized errors. Requests authenticated with older, long-lived API tokens are affected; sign-ins through the web app are working normally.
Customers may notice:
- API integrations receiving 401 errors (including creating and polling optimizations)
- Driver location updates missing from live tracking views
- Delivery notifications (SMS/email) sending successfully but without their tracking links
Customers may notice:
- API integrations receiving 401 errors (including creating and polling optimizations)
- Driver location updates missing from live tracking views
- Delivery notifications (SMS/email) sending successfully but without their tracking links
Aug 25, 2026 at 8:51 PM UTC
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