Resideo Outage History
Uptime record, past incidents, and downtime history for Resideo.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 0% | 15 | 15 |
| July 2026 | 80.6% | 31 | 6 |
| June 2026 | 90% | 30 | 3 |
| May 2026 | 80% | 15 | 3 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
May 17
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
July 2026
TC2 Errors
Started: Jul 28, 10:20 PM
Total Connect 2.0
monitoring
Thank you for your patience.
Issues impacting VX1 and VX3 cameras have been resolved.
Updates for impacted VX5 cameras are currently in progress.
We will provide a final update once fully resolved.
Aug 7, 6:45 PM
monitoring
Thank you for your continued patience as we work to implement a resolution for the issues being experienced with the TC2 application and linked cameras. We are in the process of pushing new Firmware to impacted VX1 and VX3 devices.
We will provide an update once fully resolved, thank you for your patience and we apologize for the inconvenience.
Jul 31, 6:20 PM
identified
We are currently testing updates to the VX cameras on the TC2 application to resolve the intermittent issues.
We will provide an update when testing is completed and full deployment has been initiated.
We appreciate your patience while we work to resolve the issue and apologize for the inconvenience.
Alarm Delivery is not impacted.
Jul 30, 9:08 PM
identified
We have identified the issue. We are in the testing phase.
We apologize for the inconvenience and appreciate your patience as we work towards full resolution.
Alarm Delivery is not impacted.
Jul 29, 8:51 PM
investigating
TC2 is experiencing some issues impacting functionality. This may result in intermittent errors related to SD cards, Privacy Mode settings and lagging/long loading in live stream events.
We appreciate your patience while we work to resolve the issue and apologize for the inconvenience.
Alarm Delivery is not impacted.
Jul 28, 10:20 PM
VX1 Video Doorbell
Started: Jul 23, 6:22 PM
investigating
Upon investigation, this incident also impacts the CX Series cameras as well.
We appreciate your patience while we work towards a resolution, and will continue to provide updates.
Jul 23, 6:46 PM
investigating
Some TC2 and First Alert users with the VX1 Video Doorbell may intermittently experience failure to live-stream. Additionally, event notifications may be delayed.
No other products or services are impacted, and the team is actively investigating. We apologize for the inconvenience.
Jul 23, 6:22 PM
TC2 - Video Clips
Started: Jul 3, 1:13 PM
investigating
Video clip retrieval functionality may be impacted for some users as our teams continue to investigate the issue. Alarm delivery is not impacted.
We apologize for the inconvenience and will continue to provide updates.
Jul 3, 2:32 PM
investigating
Total Connect 2.0 functionality is experiencing some issues. This may affect your end user's remote capabilities. We appreciate your patience while we work to resolve the issue.
Jul 3, 1:13 PM
June 2026
TC2.0 mobile app
Started: Jun 5, 9:50 PM
investigating
We are aware some of our customers are experiencing issues with our Total Connect 2.0 application. All services, including alarm delivery, are operational, but users' TC2.0 mobile app may not update system status. We apologize for the inconvenience, and are actively working towards a resolution.
Jun 5, 9:50 PM
Resideo Smart Home
Started: Jun 4, 12:17 PM
identified
We have identified the cause and are working on a resolution. Our team is actively working to restore full functionality and we will continue to provide updates until fully resolved.
Jun 4, 2:32 PM
investigating
We are aware some of our customers are experiencing issues with our application. Your device can still be used directly. We apologize for any inconvenience this may have caused.
Jun 4, 12:17 PM
Security Panel - Tamper
Started: Jun 3, 4:37 PM
investigating
Some LTEM-X and Vista-21Ip panels are showing tamper enabled and causing the device to be in a trouble condition. This is occurring on some new accounts created in AlarmNet360 beginning on 6/3/26 and is discovered during the initial installation. Our team is actively investigating. We apologize for the inconvenience.
Alarm Delivery is not affected.
Jun 3, 4:37 PM
May 2026
TC2 SMS Notifications
Started: May 23, 6:19 PM
investigating
We are aware some TC2 users may experience intermittent issues with SMS notifications. Email and push notifications are not affected. We are actively investigating and apologize for the inconvenience.
May 23, 6:19 PM
FA App
Started: May 18, 9:32 PM
identified
We are seeing recovery on the First Alert Application. Some users may still experience issues seeing their devices in the App. Our team is actively working to restore full functionality and we will continue to provide updates until fully resolved.
May 19, 12:07 AM
investigating
We are aware some of our customers are experiencing issues with our First Alert application. Devices can still be controlled locally, but may not be visible in the app. We apologize for any inconvenience this may cause.
May 18, 9:32 PM