Looking for an update now? Check the current status, or follow Resideo for future changes.
87.5%of 56 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
89.3%
28
3
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
First Alert Application-Water Leak Detector Status
Some Water Leak Detectors may currently appear off-line in the First Alert App.
While your device(s) may appear off-line in the app, if a water leak is detected, the detector will correctly alert and send an in-app notification.
We expect devices to be restored to online status within 12 hours or users may reset the device by pressing the button for two seconds or less.
We are working to correct the issue and apologize for any inconvenience.
My Total Connect Comfort ApplicationTotal Connect Comfort International ApplicationTotal Connect Comfort International Web Portal
identified
We appreciate your patience while we work to resolve the issue and apologize for the inconvenience.
investigating
We are aware some of our customers are experiencing issues with our Total Connect Comfort (TCC) application. Some users may experience issues with new account creation and email notification delivery.
The thermostat can still be used directly to control your heating and cooling system.
We apologize for any inconvenience this may cause.
Resideo Home, First Alert, and Resideo Pro applications, along with the Resideo Pro web portal, are undergoing scheduled maintenance. During the maintenance period, app and portal access, remote device control, live camera streaming, cloud clip storage and notifications will be temporarily unavailable. Local device operation will remain unaffected.
Legacy Incident Archive
7 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
VX1 Video Doorbell
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Upon investigation, this incident also impacts the CX Series cameras as well.
We appreciate your patience while we work towards a resolution, and will continue to provide updates.
investigating
Some TC2 and First Alert users with the VX1 Video Doorbell may intermittently experience failure to live-stream. Additionally, event notifications may be delayed.
No other products or services are impacted, and the team is actively investigating. We apologize for the inconvenience.
TC2 - Video Clips
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Video clip retrieval functionality may be impacted for some users as our teams continue to investigate the issue. Alarm delivery is not impacted.
We apologize for the inconvenience and will continue to provide updates.
investigating
Total Connect 2.0 functionality is experiencing some issues. This may affect your end user's remote capabilities. We appreciate your patience while we work to resolve the issue.
June 2026
TC2.0 mobile app
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are aware some of our customers are experiencing issues with our Total Connect 2.0 application. All services, including alarm delivery, are operational, but users' TC2.0 mobile app may not update system status. We apologize for the inconvenience, and are actively working towards a resolution.
Resideo Smart Home
majorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified the cause and are working on a resolution. Our team is actively working to restore full functionality and we will continue to provide updates until fully resolved.
investigating
We are aware some of our customers are experiencing issues with our application. Your device can still be used directly. We apologize for any inconvenience this may have caused.
Security Panel - Tamper
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Some LTEM-X and Vista-21Ip panels are showing tamper enabled and causing the device to be in a trouble condition. This is occurring on some new accounts created in AlarmNet360 beginning on 6/3/26 and is discovered during the initial installation. Our team is actively investigating. We apologize for the inconvenience.
Alarm Delivery is not affected.
May 2026
TC2 SMS Notifications
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are aware some TC2 users may experience intermittent issues with SMS notifications. Email and push notifications are not affected. We are actively investigating and apologize for the inconvenience.
FA App
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are seeing recovery on the First Alert Application. Some users may still experience issues seeing their devices in the App. Our team is actively working to restore full functionality and we will continue to provide updates until fully resolved.
investigating
We are aware some of our customers are experiencing issues with our First Alert application. Devices can still be controlled locally, but may not be visible in the app. We apologize for any inconvenience this may cause.
