Current answer
Resideo experienced a minor incident: TCC - Account Creation. ServiceAlert observed recovery on Sep 23, 2026.
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Incident Lifecycle
Affected Components
My Total Connect Comfort Application
Total Connect Comfort International Application
Total Connect Comfort International Web Portal
Incident Timeline
Identified
We appreciate your patience while we work to resolve the issue and apologize for the inconvenience.
Sep 23, 2026 at 5:54 PM UTC
Investigating
We are aware some of our customers are experiencing issues with our Total Connect Comfort (TCC) application. Some users may experience issues with new account creation and email notification delivery.
The thermostat can still be used directly to control your heating and cooling system.
We apologize for any inconvenience this may cause.
The thermostat can still be used directly to control your heating and cooling system.
We apologize for any inconvenience this may cause.
Sep 23, 2026 at 4:35 PM UTC
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