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97.3%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
100%
30
0
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We are aware that some districts began experiencing slow performance in SchoolCity starting at approximately 9:00 AM CST today. Earlier reports of login difficulties have been resolved.
Our team is actively investigating the cause of the slowness and is working to restore full performance as quickly as possible. We will provide updates as more information becomes available.
We apologize for the inconvenience and appreciate your patience.
Legacy Incident Archive
4 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
FastBridge Students Unable to Resume Paused Spring aReading/aMath
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A final fix was applied today 5/11, while the initial fix significantly mitigated occurrence, we identified a narrow scenario where the experience may be impacted by a cached session which the current fix addressed. We will continue to monitor system performance and behavior for the next 24 hours. We expect to close this incident post conclusion of the monitoring activity.
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue affecting students who have paused their Spring aReading or Spring aMath assessments. When attempting to resume a paused assessment—whether from the student's device or through the teacher's Screening tab—an error is displayed, and the assessment cannot continue.
What we're doing:
Our team is actively investigating the root cause and working toward a resolution. We will provide updates as more information becomes available.
We apologize for the di...
Important Update About Canvas Integration
Source not attested
Last archived state: resolved
View archived record details
monitoring
After thorough assessment, we are beginning the process of restoring Canvas integration with Renaissance products this week. Each Renaissance product may have a slightly different timeline for re-enablement, but the restoration process is now underway.
Once integration is restored by product, districts can choose to reset and restore their Canvas connections. Districts can expect additional communications from us throughout the week as we move forward with specific instructions and support r...
monitoring
Update: We continue to actively monitor the situation related to the Canvas incident and maintain ongoing review of available information and developments. As a precautionary measure, the Canvas integration with Renaissance products remains disabled at this time. Our current position has not changed, and we will continue to evaluate the situation before determining when reconnection is appropriate. We will provide weekly updates and communicate sooner if there are any significant changes. Tha...
monitoring
Update: We continue to monitor the situation related to the Canvas incident. As a precautionary measure, the Canvas integration with Renaissance products remains disabled. We have made the decision to keep this integration disabled until our assessment of the situation changes. We will provide regular weekly updates and communicate sooner if the situation changes. Thank you for your patience as we work to maintain the security you expect from Renaissance.
monitoring
Recently, Instructure issued a notice regarding a potential security risk, and we took precautionary steps to reset the integration with Renaissance products. After continued monitoring of the situation, we have made the decision to turn off the Canvas integration to any Renaissance products indefinitely. While Instructure has not indicated any impact to Renaissance systems or customer data, we are taking this step out of an abundance of caution to minimize any potential risk to our customers...
Renaissance Webform Unavailable
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing an issue with our customer support webform, and some customers may be unable to successfully submit requests using this tool. Our team is actively working with our vendor to resolve this as quickly as possible. In the meantime, please email support@renaissance.com for assistance for email requests, and your case will be routed to the appropriate team. Our phone and chat support channels remain fully operational. We apologize for the inconvenience and appreciate y...
April 2026
DnA Online Testing Producing Errors
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We experienced an issue affecting the Online Testing application within DnA. During a period of increased demand, the service did not scale as expected, which resulted in degraded performance and a failure of the Online Testing application.
Our engineering team identified that a recent configuration change unintentionally impacted the application’s ability to scale. Once identified, the change was promptly rolled back, and performance returned to normal.
We are now implementing additional...
monitoring
Earlier today, DnA Online Testing was experiencing errors, including 504/503 and general slowness. Online Testing is now back online after reverting a scheduled maintenance update. Our Engineering teams are continuing to closely monitor the situation, and updates will be posted here as they become available. We apologize for any inconvenience this may have caused.
