A fix has been implemented, and our monitoring indicates that services are recovering.
We will continue to closely monitor performance.
investigating
We are currently investigating an issue impacting Vulnerability Management.
Customers may experience increased latency loading Exposure Analytics components such as dashboards, reporting experiences and APIv4.
Our engineering teams are actively working to identify the cause and restore normal service.
We are investigating an issue causing delays in the generation of Alerts and Investigations in SIEM. Customers may see alerts and investigations appear later than expected. Data ingestion and log collection are not affected.
Our engineering teams are actively working to identify the cause.
Vulnerability Management - Dashboard and Reporting Degradation
We are currently investigating an issue affecting Vulnerability Management - Exposure Analytics and Command Platform Dashboard / Reporting Experiences
Customers may experience latency and failure to load dashboard cards, APIv4 is also impacted.
Our engineering teams are actively working to identify the cause and restore normal service.
Updates will be posted here as they become available.
Vulnerability Management - Dashboard and Reporting Degradation
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating an issue affecting Vulnerability Management - Dashboard and Reporting Degradation
Customers may experience failure to load dashboards within Exposure Analytics and on Command Platform home.
Our engineering teams are actively working to identify the cause and restore normal service.
Updates will be posted here as they become available.
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are currently investigating an issue affecting Exposure Command Platform Experiences. Customers may experience latency and errors.
Our engineering teams are actively monitoring a related vendor issue and focused on restoring normal service.
Updates will be posted here as they become available.
Legacy Incident Archive
19 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
Delay in alerts and investigations in AP and EU
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Impacted services have been scaled to process the backlog of investigations and are now fully caught up. We will continue to closely monitor service health to ensure ongoing stability.
investigating
Impacted services have been scaled to process the backlog of investigations and are now fully caught up. We will continue to closely monitor service health to ensure ongoing stability.
investigating
We are currently investigating a slowdown in processing Alerts and creating investigations in ap-southeast-2 and eu-central-1 regions.
InsightAppSec Service Degradation
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue where InsightAppSec scans are failing to initiate or complete successfully.
A fix has been implemented and we are monitoring the results.
identified
We have identified an issue impacting Attack Surface Management (Surface Command). Customers may experience failure of the Command Platform import feed.
Our engineering teams have identified the root cause, applied the remediation and are actively restarting the impacted import feed due by 17:30 UTC - the time to completion of the import feed will vary based upon your environment size.
Updates will be posted here as they become available.
Automation Reporting Homepage Dashboard Issue
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on the fix for this issue. Our engineering teams have established a clear path to recovery, and we can confirm that all missing data will be backfilled automatically. No action is required from customers at this time, as metrics will be restored to the dashboard as soon as the remediation is deployed.
identified
We are continuing to work on a fix for this issue.
identified
The root cause has been identified and our teams are actively working on a remediation. While these visual indicators are currently absent from the UI, historical data remains secure on the backend. We have confirmed that no data is being lost during this period; once the fix is deployed, all missing data will be backfilled and restored to the dashboard.
investigating
We are investigating an issue affecting the Automation Reporting Homepage at the primary landing page. Specific metrics, including "Time Saved" and "Time to Human Decision," are currently failing to load on this dashboard.
Historical data remains secure on the backend, but we are currently verifying if new data is being successfully recorded. While these visual indicators are not appearing in the UI, users can still access reporting metrics through other areas of the product.
Increased volume of investigations
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Between 6:00 PM and 12:30 AM UTC, customers in the US East and US West regions experienced a higher than normal volume of investigations. This issue has been resolved and systems are performing normally.
For our managed customers, the SOC is currently processing the remaining backlog of investigations
investigating
Some customers in US East and US West are experiencing a higher than normal volume of investigations. The issue is no longer occurring, however we are looking into alerts received within the timeframe - 6pm to 12:30am UTC.
If you believe you have been affected by this issue, please log a support case with the subject line: increased-investigation-volume.
March 2026
Command Platform Login Inaccessible
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have recovered, and login is now accessible across all regions we continue to monitor the situation.
investigating
We are currently investigating an issue impacting log-in to the Command Platform.
Increased Investigation Volume
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are aware of an unexpected increase in the number of new investigations being created, starting at 11:00 AM UTC.
This was caused by a configuration error that briefly re-enabled a set of legacy detections. We have since disabled these detections and are working to identify and mitigate the impact on user dashboards.This issue impacts SIEM and Services customers.
Impact: Users may see a spike in noisy investigations created during this 2-hour window.
**Next Steps: We are currently evalua...
identified
We are aware of an unexpected increase in the number of new investigations being created, starting at 11:00 AM UTC.
This was caused by a configuration error that briefly re-enabled a set of legacy detections. We have since disabled these detections and are working to identify and mitigate the impact on user dashboards.This issue impacts SIEM and Services customers.
Impact: Users may see a spike in noisy investigations created during this 2-hour window.
Collector Offline
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We continue to monitor the results of the fix implemented.
monitoring
A fix has now been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified by our Engineering team and a fix is being tested.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating an issue with an upgrade to collectors in the EU and US East 1 regions
Monitoring a Vendor Outage in me-central-01
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor and stabilise services as we navigate a vendor outage impacting customers in me-central-01.
For our VM customers, the following impact may be observed:
- Dashboards and Query Builder not returning data
- Inability to create new Goals / SLAs and Remediation Projects
- 5XX responses from APIv4
monitoring
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor and stabilise services as we navigate a vendor outage impacting customers in me-central-01.
For our VM customers, the following impact may be observed:
- Dashboards and Query Builder not returning data
- Inability to create new Goals / SLAs and Remediation Projects
- 5XX responses from APIv4
monitoring
We are continuing to monitor and stabilise services as we navigate a vendor outage impacting customers in me-central-01.
For our VM customers, the following impact may be observed:
- Dashboards and Query Builder not returning data
- Inability to create new Goals / SLAs and Remediation Projects
- 5XX responses from APIv4
monitoring
We are continuing to monitor and stabilise services as we navigate a vendor outage impacting customers in me-central-01.
For our VM customers, the following impact may be observed:
- Dashboards and Query Builder not returning data
- Inability to create new Goals / SLAs and Remediation Projects
- 5XX responses from APIv4
We will provide further updates as we have more information.
monitoring
We are continuing to monitor and stabilise services as we navigate a vendor outage impacting customers in me-central-01.
For our VM customers, the following impact may be observed:
- Dashboards and Query Builder not returning data
- Inability to create new Goals / SLAs and Remediation Projects
- 5XX responses from APIv4
We will provide further updates as we have more information.
monitoring
We are monitoring the effects of a Vendor Outage impacting customers in me-central-01 region, our engineering and support teams are actively monitoring and stabilising at this time.
