Rapid7 Outage History
Uptime record, past incidents, and downtime history for Rapid7.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| May 2026 | 60% | 25 | 10 |
| April 2026 | 20% | 30 | 24 |
| March 2026 | 0% | 31 | 31 |
| February 2026 | 80% | 5 | 1 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
Feb 24
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
May 2026
Errors With Investigation Comments
Started: May 21, 3:49 PM
monitoring
We are aware of an issue that presented with viewing and adding comments to SIEM investigations. Our engineering has identified the issue and implemented a solution. We are actively monitoring performance.
May 21, 3:49 PM
Degradation with Vulnerability Management API (APIv4 and Bulk Export API) and SIEM
Started: May 12, 10:22 AM
monitoring
A fix has been implemented, our monitoring indicates recovery. We continue to monitor this incident.
May 12, 10:30 AM
identified
We have identified the cause of the issue impacting APIv4 and Bulk Export API used by Vulnerability Management, we are also investigating a related issue impacting SIEM. We expect resolution by 11:35am UTC+1. We appreciate your patience as we work to restore full functionality!
May 12, 10:29 AM
investigating
We are currently investigating an issue impacting APIv4 and Bulk Export API used by Vulnerability Management. We appreciate your patience as we work to restore full functionality!
May 12, 10:22 AM
Agent management UI intermittent issues and delays in SIEM data processing
Started: May 8, 2:05 AM
monitoring
Functionality has been restored, and systems are now operating normally. We are monitoring to ensure full stability.
May 8, 4:51 AM
identified
We have identified the issue as a vendor dependency. We are working closely with the provider to restore full service.
May 8, 2:24 AM
investigating
We are currently investigating intermittent issues in the agent management UI and delays in SIEM data processing.
May 8, 2:05 AM
SIEM - Delayed Investigation Creation
Started: May 5, 2:48 PM
identified
Update: Replay of impacted alerts for the CA and AP regions has been completed.
May 5, 3:58 PM
identified
Update: For Managed Detection and Response (MDR) customers, Rapid7 Managed alerts were not impacted. However, Custom and Contextual alerts (not triaged by the Rapid7 SOC) may have experienced delays in Investigation creation during this time window.
May 5, 3:08 PM
identified
We have identified an issue that caused delays in the creation of Investigations for SIEM (InsightIDR) and Managed Detection and Response customers. A fix has been deployed.
Investigations that should have been created between 11:25 and 13:50 UTC on May 5, 2026 may still be delayed. We are actively replaying impacted alerts and working to ensure all missing Investigations are generated as quickly as possible.
May 5, 2:48 PM
April 2026
Delay in alerts and investigations in AP and EU
Started: Apr 24, 11:21 AM
monitoring
Impacted services have been scaled to process the backlog of investigations and are now fully caught up. We will continue to closely monitor service health to ensure ongoing stability.
Apr 24, 12:38 PM
investigating
Impacted services have been scaled to process the backlog of investigations and are now fully caught up. We will continue to closely monitor service health to ensure ongoing stability.
Apr 24, 12:37 PM
investigating
We are currently investigating a slowdown in processing Alerts and creating investigations in ap-southeast-2 and eu-central-1 regions.
Apr 24, 11:21 AM
InsightAppSec Service Degradation
Started: Apr 17, 5:17 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 17, 6:09 PM
investigating
We are currently investigating an issue where InsightAppSec scans are failing to initiate or complete successfully.
Apr 17, 5:17 PM
Attack Surface Management (Surface Command) - Import Feed Failure
Started: Apr 15, 4:19 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 15, 5:18 PM
identified
We have identified an issue impacting Attack Surface Management (Surface Command). Customers may experience failure of the Command Platform import feed.
Our engineering teams have identified the root cause, applied the remediation and are actively restarting the impacted import feed due by 17:30 UTC - the time to completion of the import feed will vary based upon your environment size.
Updates will be posted here as they become available.
Apr 15, 4:19 PM
Automation Reporting Homepage Dashboard Issue
Started: Apr 13, 3:55 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 15, 4:09 PM
identified
We are continuing to work on the fix for this issue. Our engineering teams have established a clear path to recovery, and we can confirm that all missing data will be backfilled automatically. No action is required from customers at this time, as metrics will be restored to the dashboard as soon as the remediation is deployed.
Apr 14, 3:57 PM
identified
We are continuing to work on a fix for this issue.
Apr 13, 4:35 PM
identified
The root cause has been identified and our teams are actively working on a remediation. While these visual indicators are currently absent from the UI, historical data remains secure on the backend. We have confirmed that no data is being lost during this period; once the fix is deployed, all missing data will be backfilled and restored to the dashboard.
Apr 13, 4:33 PM
investigating
We are investigating an issue affecting the Automation Reporting Homepage at the primary landing page. Specific metrics, including "Time Saved" and "Time to Human Decision," are currently failing to load on this dashboard.
Historical data remains secure on the backend, but we are currently verifying if new data is being successfully recorded. While these visual indicators are not appearing in the UI, users can still access reporting metrics through other areas of the product.
Apr 13, 3:55 PM
Increased volume of investigations
Started: Apr 9, 5:12 AM
monitoring
Between 6:00 PM and 12:30 AM UTC, customers in the US East and US West regions experienced a higher than normal volume of investigations. This issue has been resolved and systems are performing normally.
For our managed customers, the SOC is currently processing the remaining backlog of investigations
Apr 9, 8:55 AM
investigating
Some customers in US East and US West are experiencing a higher than normal volume of investigations. The issue is no longer occurring, however we are looking into alerts received within the timeframe - 6pm to 12:30am UTC.
If you believe you have been affected by this issue, please log a support case with the subject line: increased-investigation-volume.
Apr 9, 5:12 AM
March 2026
Command Platform Login Inaccessible
Started: Mar 13, 5:59 PM
monitoring
We have recovered, and login is now accessible across all regions we continue to monitor the situation.
Mar 13, 6:31 PM
investigating
We are currently investigating an issue impacting log-in to the Command Platform.
Mar 13, 5:59 PM
Increased Investigation Volume
Started: Mar 11, 3:09 PM
monitoring
We are aware of an unexpected increase in the number of new investigations being created, starting at 11:00 AM UTC.
This was caused by a configuration error that briefly re-enabled a set of legacy detections. We have since disabled these detections and are working to identify and mitigate the impact on user dashboards.This issue impacts SIEM and Services customers.
Impact: Users may see a spike in noisy investigations created during this 2-hour window.
**Next Steps: We are currently evalua...
Mar 11, 3:36 PM
identified
We are aware of an unexpected increase in the number of new investigations being created, starting at 11:00 AM UTC.
This was caused by a configuration error that briefly re-enabled a set of legacy detections. We have since disabled these detections and are working to identify and mitigate the impact on user dashboards.This issue impacts SIEM and Services customers.
Impact: Users may see a spike in noisy investigations created during this 2-hour window.
Mar 11, 3:09 PM
Collector Offline
Started: Mar 11, 2:48 PM
monitoring
We continue to monitor the results of the fix implemented.
Mar 16, 10:55 AM
monitoring
A fix has now been implemented and we are monitoring the results.
Mar 12, 2:26 AM
identified
We are continuing to work on a fix for this issue.
Mar 12, 2:23 AM
identified
We are continuing to work on a fix for this issue.
Mar 12, 2:20 AM
identified
The issue has been identified by our Engineering team and a fix is being tested.
Mar 11, 10:28 PM
identified
The issue has been identified and a fix is being implemented.
Mar 11, 4:56 PM
investigating
We are currently investigating an issue with an upgrade to collectors in the EU and US East 1 regions
Mar 11, 2:48 PM
Monitoring a Vendor Outage in me-central-01
Started: Mar 1, 2:05 PM
monitoring
We are continuing to monitor and stabilise services as we navigate a vendor outage impacting customers in me-central-01.
For our VM customers, the following impact may be observed:
- Dashboards and Query Builder not returning data
- Inability to create new Goals / SLAs and Remediation Projects
- 5XX responses from APIv4
Mar 9, 6:22 AM
monitoring
We are continuing to monitor for any further issues.
Mar 9, 6:22 AM
monitoring
We are continuing to monitor and stabilise services as we navigate a vendor outage impacting customers in me-central-01.
For our VM customers, the following impact may be observed:
- Dashboards and Query Builder not returning data
- Inability to create new Goals / SLAs and Remediation Projects
- 5XX responses from APIv4
Mar 4, 3:16 PM
monitoring
We are continuing to monitor and stabilise services as we navigate a vendor outage impacting customers in me-central-01.
For our VM customers, the following impact may be observed:
- Dashboards and Query Builder not returning data
- Inability to create new Goals / SLAs and Remediation Projects
- 5XX responses from APIv4
Mar 3, 8:01 PM
monitoring
We are continuing to monitor and stabilise services as we navigate a vendor outage impacting customers in me-central-01.
For our VM customers, the following impact may be observed:
- Dashboards and Query Builder not returning data
- Inability to create new Goals / SLAs and Remediation Projects
- 5XX responses from APIv4
We will provide further updates as we have more information.
Mar 2, 12:56 PM
monitoring
We are continuing to monitor and stabilise services as we navigate a vendor outage impacting customers in me-central-01.
For our VM customers, the following impact may be observed:
- Dashboards and Query Builder not returning data
- Inability to create new Goals / SLAs and Remediation Projects
- 5XX responses from APIv4
We will provide further updates as we have more information.
Mar 1, 8:58 PM
monitoring
We are monitoring the effects of a Vendor Outage impacting customers in me-central-01 region, our engineering and support teams are actively monitoring and stabilising at this time.
Mar 1, 2:05 PM