A fix has been implemented, and our monitoring indicates that services are recovering.
We will continue to closely monitor performance.
investigating
We are currently investigating an issue impacting Vulnerability Management.
Customers may experience increased latency loading Exposure Analytics components such as dashboards, reporting experiences and APIv4.
Our engineering teams are actively working to identify the cause and restore normal service.
We are investigating an issue causing delays in the generation of Alerts and Investigations in SIEM. Customers may see alerts and investigations appear later than expected. Data ingestion and log collection are not affected.
Our engineering teams are actively working to identify the cause.
Vulnerability Management - Dashboard and Reporting Degradation
We are currently investigating an issue affecting Vulnerability Management - Exposure Analytics and Command Platform Dashboard / Reporting Experiences
Customers may experience latency and failure to load dashboard cards, APIv4 is also impacted.
Our engineering teams are actively working to identify the cause and restore normal service.
Updates will be posted here as they become available.
Vulnerability Management - Dashboard and Reporting Degradation
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating an issue affecting Vulnerability Management - Dashboard and Reporting Degradation
Customers may experience failure to load dashboards within Exposure Analytics and on Command Platform home.
Our engineering teams are actively working to identify the cause and restore normal service.
Updates will be posted here as they become available.
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are currently investigating an issue affecting Exposure Command Platform Experiences. Customers may experience latency and errors.
Our engineering teams are actively monitoring a related vendor issue and focused on restoring normal service.
Updates will be posted here as they become available.
Legacy Incident Archive
19 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
Data ProcessingData ProcessingData ProcessingData Processing
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We will be performing scheduled maintenance on SIEM/Collectors on 19/08/2026 17:00 PM UTC - 19/08/2026 18:00 PM UTC. During this time, customers may experience collector temporary stopping of collection.
Impact: collection stopping on all collector based sources for 5-10 minutes.
Worst case scenario: Collector goes offline until manual intervention
We appreciate your patience and understanding as we work to improve the reliability and performance of our services.
Scheduled maintenance for Collector plugin endpoint-cloud-proxy update (eu-central-1 and ap-southeast-2)
Source not attested
Last archived state: resolved
View archived record details
Data ProcessingData Processing
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We will be performing scheduled maintenance on SIEM/Collectors on 18/08/2026 16:00 PM UTC - 18/08/2026 17:00 PM UTC. During this time, customers may experience collector temporary stopping of collection.
Impact: collection stopping on all collector based sources for 5-10 minutes.
Worst case scenario: Collector goes offline until manual intervention
We appreciate your patience and understanding as we work to improve the reliability and performance of our services.
API Gateway Instability (EU Region)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating reports of API issues in the EU region
Scheduled maintenance for Collector plugin endpoint-cloud-proxy update (ca-central-1)
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We will be performing scheduled maintenance on SIEM/Collectors on 14/08/2026 16:00 PM UTC - 14/08/2026 17:00 PM UTC. During this time, customers may experience collector temporary stopping of collection.
Impact: collection stopping on all collector based sources for 5-10 minutes.
Worst case scenario: Collector goes offline until manual intervention
We appreciate your patience and understanding as we work to improve the reliability and performance of our services.
**Degraded Performance – Detection Events Processing (US-1)**
We are currently experiencing slower than normal processing times for Detection Events in the US-1 region. Our team has been notified and is actively investigating the issue. Other regions are not affected at this time.
We will provide a further update as soon as more information is available.
June 2026
Platform access for Threat Intelligence
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating reports of platform access issues for Threat Intelligence.
May 2026
Errors With Investigation Comments
Source not attested
Last archived state: resolved
View archived record details
monitoring
We are aware of an issue that presented with viewing and adding comments to SIEM investigations. Our engineering has identified the issue and implemented a solution. We are actively monitoring performance.
Degradation with Vulnerability Management API (APIv4 and Bulk Export API) and SIEM
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented, our monitoring indicates recovery. We continue to monitor this incident.
identified
We have identified the cause of the issue impacting APIv4 and Bulk Export API used by Vulnerability Management, we are also investigating a related issue impacting SIEM. We expect resolution by 11:35am UTC+1. We appreciate your patience as we work to restore full functionality!
investigating
We are currently investigating an issue impacting APIv4 and Bulk Export API used by Vulnerability Management. We appreciate your patience as we work to restore full functionality!
Agent management UI intermittent issues and delays in SIEM data processing
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Functionality has been restored, and systems are now operating normally. We are monitoring to ensure full stability.
identified
We have identified the issue as a vendor dependency. We are working closely with the provider to restore full service.
investigating
We are currently investigating intermittent issues in the agent management UI and delays in SIEM data processing.
SIEM - Delayed Investigation Creation
minorSource not attested
Last archived state: resolved
View archived record details
identified
Update: Replay of impacted alerts for the CA and AP regions has been completed.
identified
Update: For Managed Detection and Response (MDR) customers, Rapid7 Managed alerts were not impacted. However, Custom and Contextual alerts (not triaged by the Rapid7 SOC) may have experienced delays in Investigation creation during this time window.
identified
We have identified an issue that caused delays in the creation of Investigations for SIEM (InsightIDR) and Managed Detection and Response customers. A fix has been deployed.
Investigations that should have been created between 11:25 and 13:50 UTC on May 5, 2026 may still be delayed. We are actively replaying impacted alerts and working to ensure all missing Investigations are generated as quickly as possible.
