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62%of 50 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
46.2%
26
14
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We are currently investigating login issues with the Customer Success Hub in the FedRAMP environment. FedRAMP users, please navigate to https://support-portal.gov1.qualtrics.com/?Q_Language=EN to login.
We identified an issue with email deliverability for Microsoft inboxes. Email distributions may take longer than usual to reach recipients who use Microsoft services.
We have introduced a workaround that is expected to prevent Salesforce workflow connections from failing 30 days after credential creation or refresh. Based on our testing, this issue should no longer impact Qualtrics to Salesforce connections going forward. We are continuing to monitor the situation before confirming full resolution.
ACTION: Connections that were already affected prior to this fix will not recover automatically. If you are impacted and have not yet done so, please navigate ...
identified
Due to an issue surfacing with enablement of recently introduced Salesforce mandatory security controls, some Qualtrics workflows connecting to Salesforce will start failing exactly 30 days after credentials being created or refreshed, with a message indicating that the credential connection has expired or is invalid.
ACTION: These connections will not recover on their own. Restoring them requires a one-time re-authorization per affected connection on your side. This can be done by navigati...
Online Reputation Management issues in Eastern US region
We are currently investigating an issue affecting access to Online Reputation Management projects in the Eastern US region
Legacy Incident Archive
42 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
SMTP distribution delay issue in the Canadian region
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue with SMTP distribution delays in the Canadian region.
April 2026
Issues in creating and updating tickets in all regions
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We have identified and currently investigating an issue with triggering workflows based on ticket events in all regions.
investigating
We are currently investigating a latency with creating and updating tickets in all regions.
EX Person Import Delays in European Region
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating a delay with importing EX Persons in the European region.
Reports metric configuration issues in all regions
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue with configuring metrics in reports in all regions. During this time, users will be unable to select metrics other than the default in newly created widgets, or previously configured metrics in existing widgets.
Dashboard issues in Asia Pacific region
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue with dashboards in the Asia Pacific region. Dashboard widgets may fail to display data at this time.
Issue with some Discover Classification and Realtime Downstream Jobs in US Region
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Servers have been rolled back and we are monitoring sessions are progressing as expected.
identified
The issue has been identified and a fix is being implemented.
investigating
We are seeing issue with some Discover Classification and Realtime Downstream Jobs in US Region, its taking longer than expected.
Dashboard issues in the European region
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue with seeing new data populating dashboards in the European region.
Survey Building and Creation issues in United Kingdom, Canadian, European, and Japanese regions
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating an issue with survey building and creation in United Kingdom, Canadian, European, and Japanese regions. Users may also see issues with sending distributions during this time.
Discover Studio — US Region Outage
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
Discover Studio for US Region is experiencing 504 Gateway errors. We are currently investigating the issue.
March 2026
Issues with Support Documentation
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating issues with our product Support Pages in all regions. Our team is actively working on a resolution.
