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100%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
100%
30
0
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
No source-attested incident records are available for the current collector history. Older legacy archive records remain available below.
Legacy Incident Archive
20 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Old Republic Marketplace Ordering Issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have identified and implemented a fix for the issue affecting order submissions through the Old Republic integration within the Marketplace. We are currently monitoring the platform closely to ensure full system stability and verify that orders are processing successfully. Thank you for your continued patience as we confirm complete resolution.
investigating
We are currently investigating an issue impacting the ability to place orders through the Old Republic integration within the Marketplace. Users may experience errors or delays when attempting to submit these requests. Our technical teams are actively working to identify the root cause and restore full functionality. Updates will be provided here as soon as more information becomes available.
May 2026
Core Platform Performance Degradation
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The performance slowness affecting the platform following a recent deployment has been fully resolved. Response times have returned to normal operating levels across all accounts. We have verified system stability and will continue to monitor performance closely. We apologize for the inconvenience and appreciate your patience.
investigating
We are currently investigating reports of performance slowness within the platform following a recent deployment. This issue appears to be localized and is affecting a small subset of users who may experience delayed load times. Our engineering team is actively working to restore standard performance levels, and we will provide updates as they become available.
Marketplace Service Degradation
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating reports of technical issues within Qualia Marketplace. Users may experience errors or failures when placing new vendor orders or attempting to import transaction data back into files. Our engineering team is actively working to pinpoint the cause and restore full functionality. We will provide additional updates as soon as they become available.
Fidelity Family Integration Issues
minorSource not attested
Last archived state: resolved
View archived record details
investigating
The issues affecting the Fidelity Family integration have been fully resolved. Functions such as CPL and policy issuance are processing normally. We, alongside our partner, have verified system stability and will continue to ensure optimal performance. We apologize for the inconvenience and appreciate your patience throughout this process.
investigating
We are actively investigating reports of technical difficulties affecting the Fidelity Family integration. Our team is working closely with Fidelity to identify the cause and restore full functionality as quickly as possible. We apologize for the inconvenience and will provide further updates as they become available.
ID Verification Service Degradation
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Thank you for patience. Our team has deployed a fix and we are seeing ID Verification submissions being fulfilled.
We are monitoring and will resolve shortly.
investigating
We are currently investigating reports of issues with ID verification requests within Qualia Shield. Users may encounter errors or delays when attempting to initiate or complete the ID verification process. Our team is actively working to identify the root cause and will provide updates as more information becomes available.
BankUnited Wire Transfer and Auto-Clearing Issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and error rates have stabilized.
Outbound wire transfers and automatic clearing services are beginning to process normally. Our team will continue to monitor the situation closely to ensure full service restoration.
investigating
We are currently investigating service degradation affecting outbound wire transfers and automatic clearing for Qualia customers using BankUnited.
This appears to be related to a vendor-side connection error prevents successful transmissions. Our team is actively coordinating with our bank partner to identify a resolution. We will provide further updates as more information becomes available.
April 2026
Intermittent Issues with Qualia Clear
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently aware of intermittent performance issues within Qualia Clear.
Users may experience delays or failures when attempting to utilize Qualia Clear. Our team is monitoring closely with our service provider to identify the cause and restore full functionality.
Intermittent Issues with Qualia Clear
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Thank you for patience while we worked with our providers to resolve this issue.
The issues affecting Qualia Clear have been resolved. Users should now be able to use all Qualia Clear features without further disruption.
investigating
We are currently aware of intermittent performance issues within Qualia Clear.
Users may experience delays or failures when attempting to utilize Qualia Clear. Our team is monitoring closely with our service provider to identify the cause and restore full functionality.
Qualia Clear delays and intermittent failures
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently aware of intermittent performance issues within Qualia Clear.
Users may experience delays or failures when attempting to utilize Qualia Clear. Our team is monitoring closely with our service provider to identify the cause and restore full functionality.
Stewart Policy Issuance Issues
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating reports of policy issuance failures specifically affecting the Stewart integration. Users may encounter an "Unable to get Serial Number" error message when attempting to issue policies.
We are working with Stewart to identify the root cause and will provide further updates as they become available.
