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Qualia Outage History

Uptime record, past incidents, and downtime history for Qualia.

Checking current status...
71.4% uptime over 91 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✗

90-Day Trend

May 18Aug 15

Monthly Uptime

Month Uptime Days Tracked Days with Issues
August 2026 80% 15 3
July 2026 67.7% 31 10
June 2026 70% 30 9
May 2026 73.3% 15 4

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

May 17 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

August 2026
Stewart Integration Service Degradation
minor

Started: Aug 12, 2:27 PM

monitoring
We are seeing signs of recovery with the Stewart Underwriter integration as error rates return to baseline levels. Users should now be able to validate credentials, calculate policy rates, and issue policies. Our team is actively monitoring the situation closely to ensure continued system stability. Updates will be provided as necessary.
Aug 12, 3:59 PM
investigating
We are currently investigating an issue affecting the Stewart Underwriter integration. Users may encounter errors or loading delays when validating credentials, calculating policy rates, or issuing policies. Our team is actively working to identify the root cause and resolve the issue. Updates will be posted here as soon as more information becomes available
Aug 12, 2:27 PM
BankUnited Wire Integration Service Degradation
minor

Started: Aug 10, 8:02 PM

monitoring
A fix has been implemented by BankUnited and all wire transmissions and releases should be working as expected now. Our team is actively monitoring system performance to ensure ongoing stability and full recovery.
Aug 10, 9:27 PM
investigating
We are currently experiencing an issue affecting the processing of incoming and outgoing wires within Qualia . BankUnited is actively investigating a system issue impacting wire transmission and releases. Our team is closely monitoring progress to restore full functionality. Updates will be posted here as new information becomes available.
Aug 10, 8:02 PM
FedEx Shipping errors
minor

Started: Aug 5, 5:39 PM

monitoring
A fix has been implemented and FedEx shipping functionality within Qualia Core is showing signs of recovery and stability. Users should now be able to process shipments and generate FedEx shipping labels without disruption. Our team is continuing to monitor the situation closely to ensure sustained performance. Thank you for your patience.
Aug 5, 6:03 PM
investigating
We are currently investigating an issue impacting FedEx shipping functionality within Qualia Core. Users attempting to process shipments or generate FedEx shipping labels may encounter errors. Our engineering team is actively investigating the issue to restore full functionality as quickly as possible. Additional updates will be provided as more information becomes available.
Aug 5, 5:39 PM
July 2026
Service Degradation: Bank Wire Integration - Outbound Wires
major

Started: Jul 31, 3:08 PM

identified
Encore Bank is currently experiencing a service disruption through one of their service providers, affecting outbound wire processing. As a result, users attempting to transmit outbound wires may experience processing delays or error messages. Our team is actively coordinating with our banking partners and vendor to monitor the situation and resolve the issue as quickly as possible. Please monitor this page for ongoing updates.
Jul 31, 3:08 PM
Performance Degradation - Qualia Core
minor

Started: Jul 30, 1:43 PM

monitoring
We are observing service recovery across impacted Qualia Core deployments following database connectivity restoration. Users should begin regaining normal access to log in and navigate the application. Our engineering team is closely monitoring system performance to ensure full stability. We will provide further updates at status.qualia.com as needed.
Jul 30, 2:21 PM
investigating
We are currently investigating reports of service degradation affecting Qualia Core. Impacted users may experience difficulties logging in or slow loading times across various deployments. Our engineering team is actively working to identify and resolve the root cause. We will provide further updates as more information becomes available.
Jul 30, 1:43 PM
Degraded Performance in Qualia Core
minor

Started: Jul 22, 8:09 PM

monitoring
We have implemented a fix to restore access to affected deployments experiencing service degradation. We are currently monitoring and will fully resolve the incident once we can confirm a period of observation. Thank you for your patience as we worked toward restoring access.
Jul 22, 8:20 PM
identified
We are currently investigating reports of service degradation affecting Qualia. Some users may experience delayed performance or brief interruptions while accessing our platform. Our engineering team is actively working with our service providers to restore access. We will provide an update when we have recovered. We apologize for the disruption and appreciate your patience.
Jul 22, 8:09 PM
June 2026
Connect Information Request Messages Issue
minor

Started: Jun 30, 8:15 PM

investigating
We are aware of an issue where Qualia Connect information request messages are being sent to clients on orders that do not have Connect enabled. Clients do not need to take any action in response to these messages. Our team is actively investigating and will post updates here.
Jun 30, 8:15 PM
Elevated Stewart errors when attempting to fetch Agent IDs
minor

Started: Jun 26, 1:35 PM

monitoring
We are continuing to monitor for any further issues.
Jun 26, 3:47 PM
monitoring
We are seeing signs of recovery within the Stewart underwriter integration, and services are beginning to stabilize. Users should regain the ability to fetch Agent IDs and successfully issue or void policies and Closing Protection Letters (CPLs). Our team is closely monitoring the logs to ensure full system stability and will update the status page when we have confirmed resolution. Thank you for your patience.
Jun 26, 3:46 PM
identified
Stewart has confirmed they are actively working on an internal system update to resolve the disruption. Our technical logs indicate sporadic connection success, but the integration has not fully stabilized yet. We are continuing to closely monitor their progress and will provide further updates as they become available.
Jun 26, 2:50 PM
investigating
We are currently investigating an issue causing service disruptions within our Stewart integration. As a result, users may experience errors when attempting to fetch Agent IDs, which is currently blocking the ability to issue or void policies and Closing Protection Letters (CPLs). Our teams are actively working to identify a solution and will provide updates as soon as more information becomes available. Thank you for your patience.
Jun 26, 1:35 PM
Qualia Clear - Search & Exam delays in processing
minor

Started: Jun 22, 4:46 PM

monitoring
We have identified the root cause of this disruption as a partial outage with our underlying service provider. Their service has begun recovering and we are actively monitoring to confirm full stability before resolving this incident. Users may still experience intermittent delays in Qualia Clear processing during this time. We appreciate your patience and will provide a final update once service is fully restored.
Jun 22, 10:42 PM
identified
We have identified a partial service disruption affecting Search & Exam processing within Qualia Clear. This issue is with our underlying service provider and is causing delays in exam results being returned. Our engineering team is actively monitoring the situation while our provider works to restore full service. Updates will be provided here as more information becomes available.
Jun 22, 4:46 PM
Partial Service Disruption
major

Started: Jun 16, 3:15 PM

monitoring
Impacted deployment connections have stabilized, and our engineering team is closely monitoring the situation to ensure full system stability. We apologize for any inconvenience this may have caused and appreciate your continued patience.
Jun 16, 4:49 PM
monitoring
Impacted deployment connections have stabilized, and our engineering team is closely monitoring the situation to ensure full system stability. We apologize for any inconvenience this may have caused and appreciate your continued patience.
Jun 16, 4:48 PM
investigating
We are currently investigating a partial service disruption that may cause deployment connection issues. As a result, users may experience intermittent errors or delays when establishing connections. Our engineering team is actively working to identify the root cause and restore full system stability. Updates will be provided here as more information becomes available.
Jun 16, 3:15 PM
Old Republic Marketplace Ordering Issues
minor

Started: Jun 2, 5:28 PM

monitoring
We have identified and implemented a fix for the issue affecting order submissions through the Old Republic integration within the Marketplace. We are currently monitoring the platform closely to ensure full system stability and verify that orders are processing successfully. Thank you for your continued patience as we confirm complete resolution.
Jun 2, 7:02 PM
investigating
We are currently investigating an issue impacting the ability to place orders through the Old Republic integration within the Marketplace. Users may experience errors or delays when attempting to submit these requests. Our technical teams are actively working to identify the root cause and restore full functionality. Updates will be provided here as soon as more information becomes available.
Jun 2, 5:28 PM
May 2026
Core Platform Performance Degradation
minor

Started: May 27, 1:55 PM

monitoring
The performance slowness affecting the platform following a recent deployment has been fully resolved. Response times have returned to normal operating levels across all accounts. We have verified system stability and will continue to monitor performance closely. We apologize for the inconvenience and appreciate your patience.
May 27, 4:29 PM
investigating
We are currently investigating reports of performance slowness within the platform following a recent deployment. This issue appears to be localized and is affecting a small subset of users who may experience delayed load times. Our engineering team is actively working to restore standard performance levels, and we will provide updates as they become available.
May 27, 1:55 PM
Marketplace Service Degradation
minor

Started: May 22, 2:26 PM

investigating
We are currently investigating reports of technical issues within Qualia Marketplace. Users may experience errors or failures when placing new vendor orders or attempting to import transaction data back into files. Our engineering team is actively working to pinpoint the cause and restore full functionality. We will provide additional updates as soon as they become available.
May 22, 2:26 PM
Fidelity Family Integration Issues
minor

Started: May 20, 1:40 PM

investigating
The issues affecting the Fidelity Family integration have been fully resolved. Functions such as CPL and policy issuance are processing normally. We, alongside our partner, have verified system stability and will continue to ensure optimal performance. We apologize for the inconvenience and appreciate your patience throughout this process.
May 20, 3:00 PM
investigating
We are actively investigating reports of technical difficulties affecting the Fidelity Family integration. Our team is working closely with Fidelity to identify the cause and restore full functionality as quickly as possible. We apologize for the inconvenience and will provide further updates as they become available.
May 20, 1:40 PM
ID Verification Service Degradation
minor

Started: May 15, 2:54 PM

monitoring
Thank you for patience. Our team has deployed a fix and we are seeing ID Verification submissions being fulfilled. We are monitoring and will resolve shortly.
May 15, 6:23 PM
investigating
We are currently investigating reports of issues with ID verification requests within Qualia Shield. Users may encounter errors or delays when attempting to initiate or complete the ID verification process. Our team is actively working to identify the root cause and will provide updates as more information becomes available.
May 15, 2:54 PM
BankUnited Wire Transfer and Auto-Clearing Issues
minor

Started: May 1, 3:59 PM

monitoring
A fix has been implemented and error rates have stabilized. Outbound wire transfers and automatic clearing services are beginning to process normally. Our team will continue to monitor the situation closely to ensure full service restoration.
May 1, 7:39 PM
investigating
We are currently investigating service degradation affecting outbound wire transfers and automatic clearing for Qualia customers using BankUnited. This appears to be related to a vendor-side connection error prevents successful transmissions. Our team is actively coordinating with our bank partner to identify a resolution. We will provide further updates as more information becomes available.
May 1, 3:59 PM
April 2026
Intermittent Issues with Qualia Clear
minor

Started: Apr 17, 5:04 PM

investigating
We are currently aware of intermittent performance issues within Qualia Clear. Users may experience delays or failures when attempting to utilize Qualia Clear. Our team is monitoring closely with our service provider to identify the cause and restore full functionality.
Apr 17, 5:04 PM
Intermittent Issues with Qualia Clear
minor

Started: Apr 16, 3:32 PM

monitoring
Thank you for patience while we worked with our providers to resolve this issue. The issues affecting Qualia Clear have been resolved. Users should now be able to use all Qualia Clear features without further disruption.
Apr 16, 5:46 PM
investigating
We are currently aware of intermittent performance issues within Qualia Clear. Users may experience delays or failures when attempting to utilize Qualia Clear. Our team is monitoring closely with our service provider to identify the cause and restore full functionality.
Apr 16, 3:32 PM
Qualia Clear delays and intermittent failures
minor

Started: Apr 15, 4:47 PM

investigating
We are currently aware of intermittent performance issues within Qualia Clear. Users may experience delays or failures when attempting to utilize Qualia Clear. Our team is monitoring closely with our service provider to identify the cause and restore full functionality.
Apr 15, 4:47 PM
Stewart Policy Issuance Issues
minor

Started: Apr 3, 1:07 PM

investigating
We are currently investigating reports of policy issuance failures specifically affecting the Stewart integration. Users may encounter an "Unable to get Serial Number" error message when attempting to issue policies. We are working with Stewart to identify the root cause and will provide further updates as they become available.
Apr 3, 1:07 PM
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