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94.6%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
93.3%
30
2
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
Brother Printing Impacted in Latest Check-in App Update
A fix has been applied, and ability to choose Brother Printers as an option have returned to normal across Check-in. We are continuing to monitor error rates to ensure full stability before marking this fully resolved. Users may need to close the app and reopen it to refresh and receive the fix.
identified
We are currently investigating reports of Brother Printers not showing up as an available printing option in the latest Check-in app update. Our engineering team is actively investigating, and we will provide our next update within 30 minutes. While this is being worked on, we encourage users to NOT update the Check-in app.
We have identified and deployed a fix for the issue causing intermittent delays in transaction visibility on reports. Report updates may continue to experience minor delays while backlogged data processes and the fix fully rolls out. We are actively monitoring the situation and will update when recovery is complete.
Payment processing is not impacted.
Legacy Incident Archive
3 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Payment Errors
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified an issue with an external payment network that is causing payment processing errors. While Pushpay systems are fully operational, transactions routed through the impacted network may fail or time out. Pushpay continues to accept payments for subsequent processing via our proprietary Assured Payments technology. We are monitoring the payment network's progress toward a fix and will post an update within 30 minutes.
investigating
We are currently investigating service degradation affecting payment processing. Users may experience errors when using tap payment methods, Apple Pay, and Google Pay. We have activated assured payments and our engineering team is actively investigating. We will provide our next update within 30 minutes.
July 2026
Giving Inaccessible
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
We have identified the root cause of the issue and have begun deploying a fix. Affected services—including Giving pages, Donor Portals, and Merchant Portals—are starting to show recovery. We are closely monitoring the deployment and will provide a final update once it is fully completed.
investigating
We have identified an issue causing intermittent or complete downtime for Giving pages, the Donor Portal, and the Merchant Portal. Our engineering team is actively investigating the root cause and working to restore full service as quickly as possible.
April 2026
Transaction Reporting Errors
majorSource not attested
Last archived state: resolved
View archived record details
identified
We are continuing to implement the identified fix.
Payment processing remains unaffected. We will provide further updates as the resolution progresses.
identified
We are currently experiencing issues with transaction reporting.
Users may encounter delays or timeouts viewing transactions or using transaction export and reporting APIs.
Payment processing is not impacted.
We have identified the cause of the problem and are working to resolve it.
