Current answer
Pushpay experienced a critical incident: Brother Printing Impacted in Latest Check-in App Update. ServiceAlert observed recovery on Sep 13, 2026.
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Incident Lifecycle
Affected Components
Checkin
Incident Timeline
Monitoring
A fix has been applied, and ability to choose Brother Printers as an option have returned to normal across Check-in. We are continuing to monitor error rates to ensure full stability before marking this fully resolved. Users may need to close the app and reopen it to refresh and receive the fix.
Sep 13, 2026 at 2:01 PM UTC
Identified
We are currently investigating reports of Brother Printers not showing up as an available printing option in the latest Check-in app update. Our engineering team is actively investigating, and we will provide our next update within 30 minutes. While this is being worked on, we encourage users to NOT update the Check-in app.
Sep 13, 2026 at 1:40 PM UTC
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