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98.8%of 82 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
96.8%
31
1
September 2026
100%
30
0
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
North America RegionEurope RegionLondon RegionCanada RegionGermany Region
identified
We are working through the final validation and deployment stages. We expect the application to be recovered within the next 60 minutes (13:00 CST)
We will provide updates hourly and will also update this notice as soon as the service is back online. We apologize for the disruption and appreciate your patience
identified
Status Update: The needed updates have been applied and the release is now going through testing, to be followed by deployment. We expect the application to be recovered within the next 120 minutes (13:00 CST)
We will provide updates hourly and will also update this notice as soon as the service is back online. We apologize for the disruption and appreciate your patience.
identified
We have temporarily taken Prevalent offline out of an abundance of caution, following guidance from security experts, in response to critical PHP vulnerabilities that have been publicly announced and impacting organizations globally:
https://cert.europa.eu/publications/security-advisories/2026-018/
https://www.bbc.co.uk/news/articles/cmly0lg3w5x2o
Our teams are applying the necessary updates and we are aiming to restore access within 2-3 hours.
We will provide updates hourly and will also update this notice as soon as the service is back online. We apologize for the disruption and appreciate your patience.
identified
Uploads remain disabled, an update will be posted as soon as they have been enabled.
identified
We have temporarily disabled file uploads in Prevalent. Documents and attachments cannot be uploaded during this time. All other functionality is unaffected, and no action is needed for existing submissions or previously uploaded files.
We expect uploads to be restored today, and we’ll update this notice as soon as they are.
Legacy Incident Archive
3 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Deployment delay causing errors for some North American accounts
minorSource not attested
Last archived state: resolved
View archived record details
North America Region
monitoring
Some North American accounts may experience errors when opening documents or performing certain other actions due to an ongoing deployment. We're actively finishing the rollout and expect all accounts to be fully resolved within 2–3 hours, with many recovering sooner.
June 2026
Active Rules & Email Notifications – Partial Service Degradation
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have identified the issue and implemented a fix. Active Rules are now running healthily and emails are sending as expected. We are monitoring the environment to confirm full recovery and will provide a further update in due course.
We apologise for any inconvenience caused.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating reports of Active Rules not executing on schedule and delayed email notifications in our North America environment. Our team is actively working to identify the root cause. We will provide further updates as our investigation progresses.
We apologize for any inconvenience this may cause.
May 2026
Intermitted reporting issue on My Surveys Tab
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are actively monitoring the results.
identified
We have identified an issue on the My Surveys tab and are actively working on resolving this issue.
