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100%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
100%
30
0
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
No source-attested incident records are available for the current collector history. Older legacy archive records remain available below.
Legacy Incident Archive
3 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Deployment delay causing errors for some North American accounts
minorSource not attested
Last archived state: resolved
View archived record details
North America Region
monitoring
Some North American accounts may experience errors when opening documents or performing certain other actions due to an ongoing deployment. We're actively finishing the rollout and expect all accounts to be fully resolved within 2–3 hours, with many recovering sooner.
June 2026
Active Rules & Email Notifications – Partial Service Degradation
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have identified the issue and implemented a fix. Active Rules are now running healthily and emails are sending as expected. We are monitoring the environment to confirm full recovery and will provide a further update in due course.
We apologise for any inconvenience caused.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating reports of Active Rules not executing on schedule and delayed email notifications in our North America environment. Our team is actively working to identify the root cause. We will provide further updates as our investigation progresses.
We apologize for any inconvenience this may cause.
May 2026
Intermitted reporting issue on My Surveys Tab
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are actively monitoring the results.
identified
We have identified an issue on the My Surveys tab and are actively working on resolving this issue.
