New Multi-region uptime checks and custom-domain status pages

Prevalent offline for critical updates

Critical Impact Resolved Duration: 6h 40m October 21, 2026
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Current answer

Prevalent experienced a critical incident: Prevalent offline for critical updates. ServiceAlert observed recovery on Oct 21, 2026.

Official Prevalent status page Current Prevalent status ServiceAlert observed status change:

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Incident Lifecycle

Identified Identified Identified Identified Identified
Affected Components
North America Region Europe Region London Region Canada Region Germany Region

Incident Timeline

Identified
We are working through the final validation and deployment stages. We expect the application to be recovered within the next 60 minutes (13:00 CST)

We will provide updates hourly and will also update this notice as soon as the service is back online. We apologize for the disruption and appreciate your patience
Oct 21, 2026 at 5:04 PM UTC
Identified
Status Update: The needed updates have been applied and the release is now going through testing, to be followed by deployment. We expect the application to be recovered within the next 120 minutes (13:00 CST)

We will provide updates hourly and will also update this notice as soon as the service is back online. We apologize for the disruption and appreciate your patience.
Oct 21, 2026 at 4:05 PM UTC
Identified
We have temporarily taken Prevalent offline out of an abundance of caution, following guidance from security experts, in response to critical PHP vulnerabilities that have been publicly announced and impacting organizations globally:
https://cert.europa.eu/publications/security-advisories/2026-018/
https://www.bbc.co.uk/news/articles/cmly0lg3w5x2o

Our teams are applying the necessary updates and we are aiming to restore access within 2-3 hours.

We will provide updates hourly and will also update this notice as soon as the service is back online. We apologize for the disruption and appreciate your patience.
Oct 21, 2026 at 2:32 PM UTC
Identified
Uploads remain disabled, an update will be posted as soon as they have been enabled.
Oct 21, 2026 at 12:08 PM UTC
Identified
We have temporarily disabled file uploads in Prevalent. Documents and attachments cannot be uploaded during this time. All other functionality is unaffected, and no action is needed for existing submissions or previously uploaded files.

We expect uploads to be restored today, and we’ll update this notice as soon as they are.
Oct 21, 2026 at 10:49 AM UTC
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