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Practice Fusion Outage History

Daily provider-status observations and published incident history for Practice Fusion.

Operational

Practice Fusion is operational. Verified . Official provider source.

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100% of 36 verified observed days had no reported provider issue

90-Day Trend

Jul 3Sep 30

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
September 2026 100% 29 0

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Jul 2 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

No source-attested incident records are available for the current collector history. Older legacy archive records remain available below.

Legacy Incident Archive

11 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

August 2026
EHR is online but some users may experience issues with Practice Fusion Billing Software
minor Source not attested
Last archived state: resolved
View archived record details
Practice Fusion Billing Software
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are aware of an issue impacting Practice Fusion Billing Software. We are working to resolve the issue as soon as possible.
July 2026
The Practice Fusion Help Page is Unavailable
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating the issue affecting chat and web cases. Contact us by phone at (415) 346-7700, or toll free at (844) 903-7567, Monday - Friday, 9 AM - 7:45 PM EST.
June 2026
EHR is online but some users may experience issues with viewing documents
critical Source not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented. If you are still experiencing issues, please log out and back in to resolve the issue.
investigating
We are currently investigating this issue.
Issues with Integrated Scanning
major Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Practice Fusion Billing Software log in issues
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We are aware that some users are unable to log in to the Practice Fusion Billing Software. We are working to resolve the issue and will post updates here as they become available.
May 2026
Practice Fusion log in issues
major Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are aware that some users are unable to log in to the EHR. We are working to resolve the issue and will post updates here as they become available.
Issues with Integrated Scanning
Source not attested
Last archived state: resolved
View archived record details
monitoring
We are aware of an issue impacting integrated scanning in Practice Fusion. Overnight, Dynamsoft updated their scanner drivers, which may cause scanning functionality to fail for some users. To resolve the issue, please update your Dynamsoft drivers using the link below and then restart your computer: https://demo.dynamsoft.com/DWT/Resources/dist/DynamsoftServiceSetup.msi
Practice Fusion Login - 2FA code won't send via SMS/text
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are aware that some users are unable to receive the 2FA code sent via SMS/text. Please use the voice option as a temporary workaround as we work with our MFA partner to resolve the issue.
April 2026
The EHR is offline
major Source not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are currently experiencing a system wide outage. We are working to resolve the issue and will post updates here as they become available.
EHR is online but some users may experience issues with e-prescribing controlled substances through ID.me
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We are aware of an issue impacting e-prescribing controlled substances using ID.me. ID.me is working to resolve this. You can subscribe to their status page updates at status.id.me
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