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97.6%of 83 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
96.8%
31
1
September 2026
100%
30
0
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We’re investigating a certificate issue affecting access to the Classic Control Panel. Some users may encounter a browser security warning. We’re working to restore normal access and will provide an update once resolved.
All systems are operating as expected, with the exception of the mobile apps. We are continuing to work on the mobile app issue and will provide another update as soon as we have more information.
identified
We have identified the cause of the incident. Systems are returning to normal, and our team is actively monitoring their recovery. We will provide another update when service is fully restored.
investigating
We are currently experiencing a network impairment affecting our phone services. Our teams are actively working to resolve this issue as quickly as possible.
Legacy Incident Archive
3 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Error When Adding Users
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue that is preventing account administrators from adding new users to their accounts. Our engineering team is actively working to resolve the problem.
If you attempted to add users today, please submit a support ticket. We'll review your account to ensure you are not billed for any unsuccessful user addition attempts.
We apologize for the inconvenience and will provide updates as more information becomes available.
June 2026
Customer Service Line - Inbound & Outbound Calling Impairment
majorSource not attested
Last archived state: resolved
View archived record details
identified
We are currently experiencing an issue that is preventing some customers from reaching our contact center and preventing our support agents from making outbound calls.
This issue is the result of a known outage affecting one of our technology partners. We are actively working with our partner to restore service as quickly as possible and will provide updates as more information becomes available.
In the meantime, you can:
Submit a support ticket to receive assistance via email.
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April 2026
Some customers are unable to receive calls using My.Phone.com and the Phone.com Mobile applications
majorSource not attested
Last archived state: resolved
View archived record details
investigating
This issue is impacting voicemail and fax notifications as well as call recordings. Our team is working urgently on a fix — updates to follow.
investigating
We are currently investigating reports that some users are unable to receive calls via My.Phone.com and the Phone.com mobile app. Our team is actively working to identify the root cause and restore full service as quickly as possible. We will provide updates as more information becomes available.
