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92.1%of 38 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
90%
30
3
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 3Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
Delayed data in Insights, Live Audience Stats and Plans
Recovery is nearly complete.
The majority of the delayed data from 19 September onwards is now visible in Insights, Live Audience Stats and Plans, and the final portion is being loaded.
Some customers may still see a small gap for the most recent days until this finishes.
No data has been lost. We will post a final update once we have confirmed that reporting is fully up to date for all customers.
monitoring
The underlying issue has been resolved, and data ingestion has resumed.
We are now loading the delayed data from 19 September onwards, and it will progressively appear in Insights, Live Audience Stats and Plans as it is processed.
No data has been lost. We will continue monitoring and post a further update once reporting is fully up to date.
identified
Since 19 September 2026, the data shown in Insights (Audience & Campaign), Live Audience Stats and Plans has been delayed. Reporting in these products currently stops at 19 September and does not yet include the most recent days.
The delay is caused by an issue with a cloud service we rely on to process reporting data. Our engineering team is working with the provider to resolve it.
No data has been lost. Your events continue to be collected as normal, and the missing days will appear automatically once processing resumes. Audience targeting, activation and all other Permutive features are unaffected.
We will post a further update as soon as possible. We apologise for the inconvenience.
A fix has been implemented and we're continuing to monitor.
investigating
We are investigating an outage of Permutive API.
Legacy Incident Archive
3 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Errors in Audience & Campaign Insights
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have applied fixes to our reporting infrastructure, and Audience and Campaign Insights have recovered — queries are now loading normally in our testing.
Earlier today, some customers experienced errors and missing data in Insights. This was caused by a temporary surge in processing: as data backfilling was carried out, the sudden influx of data generated unusually heavy queries, which triggered the reporting system's built-in safeguards and caused some Insights queries to time out.
Thi...
investigating
We are currently investigating an issue affecting Audience and Campaign Insights, where some customers may see errors or missing data when loading Insights.
This appears to be caused by heavy load on our reporting infrastructure, which is causing some queries to time out.
This affects the Insights reporting layer only — data collection, cohort building, and campaign activation and delivery are not impacted, and no data is being lost.
Our engineering team is actively working on it. We wil...
April 2026
Degraded delivery of segment metadata to streaming Routing BigQuery destinations
Source not attested
Last archived state: resolved
View archived record details
monitoring
Between 26 March 2026 and 17 April 2026, segment metadata was not being delivered to streaming routing BigQuery destinations.
This was identified on 15th April. All other event routing continued to operate normally throughout this period and was unaffected.
We have identified the root cause, and a fix has already been rolled out to the affected destinations.
A tested backfill solution for segment metadata is available. Please contact support@permutive.com for more details.
We sincerely a...
Reduced volumes in Insights
majorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified a contributing cause and recovery is underway. Data in Audience Insights and Campaign Insights has been restored. Plans data repair is still in progress.
investigating
We are aware of an issue affecting audience volume data displayed in Insights dashboards. Some customers may notice reduced audience sizes for cohorts since 4 April.
Underlying data collection is unaffected and no data has been lost.
The issue is limited to how volumes are reflected in the dashboard. Our engineering team is actively working on a fix and we expect to recover the affected data.
We will provide a further update as soon as we have more information.
