Delayed data in Insights, Live Audience Stats and Plans
View the provider incident record →Current answer
Permutive experienced a major incident: Delayed data in Insights, Live Audience Stats and Plans. ServiceAlert observed recovery on Sep 22, 2026.
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Incident Lifecycle
Affected Components
Permutive Analytics
Incident Timeline
Monitoring
Recovery is nearly complete.
The majority of the delayed data from 19 September onwards is now visible in Insights, Live Audience Stats and Plans, and the final portion is being loaded.
Some customers may still see a small gap for the most recent days until this finishes.
No data has been lost. We will post a final update once we have confirmed that reporting is fully up to date for all customers.
The majority of the delayed data from 19 September onwards is now visible in Insights, Live Audience Stats and Plans, and the final portion is being loaded.
Some customers may still see a small gap for the most recent days until this finishes.
No data has been lost. We will post a final update once we have confirmed that reporting is fully up to date for all customers.
Sep 22, 2026 at 12:52 PM UTC
Monitoring
The underlying issue has been resolved, and data ingestion has resumed.
We are now loading the delayed data from 19 September onwards, and it will progressively appear in Insights, Live Audience Stats and Plans as it is processed.
No data has been lost. We will continue monitoring and post a further update once reporting is fully up to date.
We are now loading the delayed data from 19 September onwards, and it will progressively appear in Insights, Live Audience Stats and Plans as it is processed.
No data has been lost. We will continue monitoring and post a further update once reporting is fully up to date.
Sep 21, 2026 at 3:18 PM UTC
Identified
Since 19 September 2026, the data shown in Insights (Audience & Campaign), Live Audience Stats and Plans has been delayed. Reporting in these products currently stops at 19 September and does not yet include the most recent days.
The delay is caused by an issue with a cloud service we rely on to process reporting data. Our engineering team is working with the provider to resolve it.
No data has been lost. Your events continue to be collected as normal, and the missing days will appear automatically once processing resumes. Audience targeting, activation and all other Permutive features are unaffected.
We will post a further update as soon as possible. We apologise for the inconvenience.
The delay is caused by an issue with a cloud service we rely on to process reporting data. Our engineering team is working with the provider to resolve it.
No data has been lost. Your events continue to be collected as normal, and the missing days will appear automatically once processing resumes. Audience targeting, activation and all other Permutive features are unaffected.
We will post a further update as soon as possible. We apologise for the inconvenience.
Sep 21, 2026 at 9:59 AM UTC
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